Gettel Toyota Ocala - Service Center

It cost too much for a service here — they refuse to cover stuff that should have been covered in the bumper to bumper warrant cover stuff that should have been covered in the bumper to bumper warrant More

The Dealership is always nice. Very clean and staff is friendly. The concern was my service due to an engine light coming on in my vehicle. I mentioned the light and that my car wa Very clean and staff is friendly. The concern was my service due to an engine light coming on in my vehicle. I mentioned the light and that my car was at 60K miles and needed preventative maintenance. I dropped off car at 3pm and had a ride to a work meeting; told service staff I would be back around 5pm. When I returned I was told that I owed $$ for the service and that there were a couple of recommendations for future service. The girl at the checkout was unsure exactly what they were but was able to tell me that one was $120ish and the other was $730, but she could not explain exactly what they were for. She recommended that I call the following day as the service staff were done for the day, and stated they could provide a clearer explanation and price. I left and as I started driving away my engine alert was till on so I turned around and went back to the service dept. The young man who had just given me my car 5 minutes ago, then tried to check me in for service and had no recollection of just giving me my car. Normally that might be funny, but I was not in that kind of mood. I was told by a different service person that the light will not go off until I correct the recommended service and the cost would be $500. I asked if that was the same service they had just told me was $730 and he said yes, he just knew it was a lot of money. I was shocked and disappointed that none of this was made clear to me when I picked up my car. They did text a video to me, but I was unable to watch it because I was in a work meeting while car was in service. I called the following day and spoke with someone very nice on the phone and explained my need for the Engine Coolant Bypass Valve replacement asap as I had been told by the $500 guy that I needed to get it done as soon as possible. This was on a Friday. The phone consultant said I could come on Monday and confirmed the cost would be $730. I asked about warranty and he stated it was not covered. I also schedule a shuttle service so I could drop my car off on lunch break and return to work that Monday. I went nowhere that weekend for fear of damaging my engine. I dropped off my car 9/25 Monday and another service person checked me in. He looked over my previous paperwork from Friday and then stated right away that he could see I had an extended warranty and the work would be covered. I couldn't believe my ears. It was great news, but I also couldn't believe how many other people had misinformed me previously. Overall I was pretty disappointment with the service department on this visit. It turned into a Friday through Monday ordeal full of stress, and I lost a significant amount of trust in the Deluca Toyota brand. It is so unsettling when I am not able to rely on the expertise of professionals. I hire you because that is not my expertise; I count on you to do your job to the best you can and to educate me on what you are doing and why. That is the whole point of hiring a professional. I don't how you will solve this problem, but it seems to be a customer service/communication and staff knowledge issue. I hope you will take the time to rectify this for future customers More

After having an unpleasant experience at another Toyota service department I decided to bring my 2022 Rav4 to DeLuca Toyota for 20k service. While this service department was much better, i was disappointe service department I decided to bring my 2022 Rav4 to DeLuca Toyota for 20k service. While this service department was much better, i was disappointed when Byron, the service advisor, told me I was going to need a new cabin filter soon. Unfortunately this was not true since I had just changed the filter myself! I don't blame Byron for the misinformation since he was just relaying the information on the vehicle inspection form which I assume was filled out by the service technician. I would say that the service technician did not physically look at the cabin filter otherwise he would have seen it was brand new and wouldn't have mentioned it on the report. I was glad however, that they didn't try and sell me a new filter that day but the fact it was mentioned is disappointing. More

Employees friendly and efficient. I also like being able to get my nails done while waiting! I also like being able to get my nails done while waiting! More

As always, fast and professional technicians doing it right along side efficient checkin and checkout services. That’s why I’m on our 4th Toyota! right along side efficient checkin and checkout services. That’s why I’m on our 4th Toyota! More

Very friendly and competent service representatives. Full explanation of what was going to happen during the service. Full explanation of what was going to happen during the service. More

Very attentive and kept us informed. Got us in on time and the shuttle service was great. Very nice driver. Got us in on time and the shuttle service was great. Very nice driver. More

i always get excellent service. i enjoy a nice cup of coffee and a well made sandwich. the seats are comfortable and i rlax and enjoy reading my newspaper. i enjoy a nice cup of coffee and a well made sandwich. the seats are comfortable and i rlax and enjoy reading my newspaper. More

This is the best Toyota dealership for service hands down, I always get the best service and treated like family! down, I always get the best service and treated like family! More

Great and fast service. Everyone was very nice. Was done in under one hour. Very satisfied. Everyone was very nice. Was done in under one hour. Very satisfied. More