Deluca Toyota - Service Center

They got my whole service down in under a hour. I was there and had a cup of coffee in the lobby and my car was driving better than when I dropped it off. I was there and had a cup of coffee in the lobby and my car was driving better than when I dropped it off. More

The dealership have a great service dept. The employees are extremely polite and helpful keeping you informed. The employees are extremely polite and helpful keeping you informed. More

Ive been getting maintenance done at Toyota since my first car at 16. I am now 28. In Arizona, the dealership was amazing and why I stayed loyal to Toyota. When I first moved here, I had the same repres first car at 16. I am now 28. In Arizona, the dealership was amazing and why I stayed loyal to Toyota. When I first moved here, I had the same representative the first few times and it wasn’t a great experience. I thought maybe only the Arizona Toyota locations are good. However, this last time was the best experience in a Florida Toyota dealership. Joe was amazing and professional and got me in and out quickly while thoroughly answering my questions. People like that are what keep customers loyal. I hope Joe stays with Toyota and other employees follow his lead on professionalism. More

The service was promptly completed. I was continually notified throughout the process of the cost and estimated time of completion. The service rep Michael Hashman was personable and kn I was continually notified throughout the process of the cost and estimated time of completion. The service rep Michael Hashman was personable and knowledgeable and presented good customer service. More

Service great, 2 minor issues with car, items exposed in dash shelf, reflections from shinny dash chrome make it hard to see blind side indicator light. dash shelf, reflections from shinny dash chrome make it hard to see blind side indicator light. More

Dealership dramatically over-books service appointments, totally disregarding customer's time. Waited THREE hours for a tire rotation before being told it would take FOUR hours to complete. Was initially to totally disregarding customer's time. Waited THREE hours for a tire rotation before being told it would take FOUR hours to complete. Was initially told it would take four hours (with an appointment!) SOORY I EVER BOUGHT A TOYOTA. Total lack of concern for the management of customer expectations and the value of customers time/experience. More

Had an appt, vehicle was not even touched for close to two hours, ( which as it turns out is pretty normal as my wife has made me take her car in each time the last four times and the wait time has only g two hours, ( which as it turns out is pretty normal as my wife has made me take her car in each time the last four times and the wait time has only grown not gotten better). I know for a fact the tech did NOT take my tires off and look at them, ( it had a violent shake), even after I told him my older son put some liquid rubber in there and I suspected it was off balance… tech said he pulled it off and found we needed all new arms and shocks, lost was given for over 5k dollars in parts, plus an additional number of hours in labor. I went to tire rack/pep boy and ordered new tire. They installed it on suspected tire and balance was returned and perfect and they said there was None, or ZERO signs of wear in the parts Toyota said I had to order that day. Keep in mind they wanted to keep my wife’s care over the weekend and into the following week without a loaner, so yeah the place has som shady crap going on! More

This was the 3rd visit to get a warranty key fob. I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have I sat for an hour to find out that they repeated another warranty service that they previously did and that they did not have my fob in stock.I have had several conversations with service managers to no avail. More

The service we received on 11/1/24 was excellent. and professional Ms. Cirri Pierce was very explanatory on the work done on our car. and professional Ms. Cirri Pierce was very explanatory on the work done on our car. More

Came as a walk in and they were able to fit me in. Joe was extremely helpful and informative Joe was extremely helpful and informative More