Deluca Toyota - Service Center

Had to leave car overnight for transmission service. Shuttle took me home and picked me up the next morning. Hope the new management keeps this service. Shuttle took me home and picked me up the next morning. Hope the new management keeps this service. More

I was shuttled to the Mall while waiting for my completed service. It was a very efficient process shuttling there and back. Free Coffee was provided, This area was very clean as well as the rest room, service. It was a very efficient process shuttling there and back. Free Coffee was provided, This area was very clean as well as the rest room, More

Victoria Wingren was very specific and took her time explaining about the current and future needs of the car. She stayed until I got my car from the Service Dept. It was already 5:00 pm her time to le explaining about the current and future needs of the car. She stayed until I got my car from the Service Dept. It was already 5:00 pm her time to leave was 3:00 pm. Big "Thank You" More

Very courteous and professional. babied my car like I would! Highly recommend this dealership to everyone babied my car like I would! Highly recommend this dealership to everyone More

Wish they would have let me know about recall when making appt. So I could have had time to get it done at the same time. Now I have to c9me back appt. So I could have had time to get it done at the same time. Now I have to c9me back More

So happy I was in and out in an hour for my car service. Thanks Thanks More

Great experience with vehicle service all around. Heather was super helpful the whole way through. Thank you Heather was super helpful the whole way through. Thank you More

Service writer did not return calls and sent courtesy car to dealer instead of my house to Pick me up to dealer instead of my house to Pick me up More

I bought my RAV4 at Deluca and all service were done there. People were always courteous and respectful until my recent visit. On my November 13 service, my service advisor was courteous and when ser there. People were always courteous and respectful until my recent visit. On my November 13 service, my service advisor was courteous and when service was completed he directed me to the cashier as usual and told me he would pull my car around. Every other time I had service there I went to my car and the keys were in it, This time I saw my car, I went to it and the keys were not there. I walked up to two guys talking next to the building (one was tall and overweight the other was shorter, slimmer and has a beard) and asked about my keys. The shorter guy with a beard told me the service advisor had them and asked me who my servbice advisor was. I told him I did not know his name Then he said in an exasperated vioce "you don't know who you service advisor was". I turned to go find my service advisor and this person said "you walk away from" as if I was supposed stand there. He said where is your paperwork and as I walked away I said it was in the car. I considered him being very rude. I found my service advisor and he gave me the keys, As I walked to my car I saw this same person with his head stuck in my car where my wife was. I told him I had the keys, got in my car and drove away, My wife said he was rude to her making it sound like the paperwork was a very big deal. Does Deluca want this type of person working for them when everyone else is couteous and respectful? Of course, I will not be coming back to DeLuca for service or when it comes time for me to get a new RAV4. More

Courteous and profesional staff. The car was in and out in no time with no surprises. The car was in and out in no time with no surprises. More