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Deluca Toyota - Service Center

Ocala, FL

4.4
2,461 Reviews

2,461 Reviews of Deluca Toyota - Service Center

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January 24, 2025

More than pleased with Cirri, she’s very professional and knowledgeable. We gave the rating of 4 stars which had nothing to do with her. Very disappointed upon check out when paying with a credit card. 3% More

by dgsheller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cirri
Feb 07, 2025 -

Gettel Toyota Ocala responded

Thank you for your feedback and for recognizing Cirri's professionalism and knowledge. We’re glad she was able to assist you effectively! We strive to keep our costs as low as possible for our customers, and while we do our best to minimize any additional fees, the payment program we use does charge a processing fee for credit card transactions. Unfortunately, this is something that is out of our control, and we understand how it can feel like an added expense. However, we do offer several other payment options that don't carry this fee, and we'd be happy to help you explore them in the future. We appreciate your understanding and your business, and we hope to continue serving you in the future. If you have any other questions or concerns, feel free to reach out!

January 03, 2025

I brought my car almost 2 months ago & my check engine light came on 2 days after purchasing. Toyota says they can’t do anything about it because my car is under warranty at Hyundai BUT. I purchased a new More

by DAVISQUINTERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alec
December 30, 2024

The people are nice, but I have an issue with my 2023 Toyota that I identified a TSB that would address the issue. But because the issue is intermittent, they would not install the software (firmware) up More

by glees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service advisor and Assistant Service Manadger
December 28, 2024

Requested repairs but no parts. 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto pu More

by RJE1050
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Welsh, Service Advisor
December 28, 2024

the worst toyota dealer ever lets see how gettle will carry on sales highest rates on loan More

by ELYASADHA55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monica Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2024

N/A Was getting my six month Maintenace and it was done quickly and no problems More

by ERRICOROBERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I only dealt with service dept
December 26, 2024

We had a 12:30 appointment for a tire rotation and oil change. I was told it would take about an hour. When we arrived we were told more like 2 hours. IT TOOK 3 1/2 HOURS! Then we got the HARD SELL to tra More

by sevencedars
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the salespersons name but he should be fired
December 26, 2024

Everyone was very nice and professional. Really appreciate the complementary services of nail salon and ride. More

by DANYVRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Swainson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rosario
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Maxey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Greeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Costa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Boldon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lady at nail salon
December 22, 2024

Advisor was wonderful, but waiting time was a lot longer than normal-- a solid 2 hours. Also, driver's seat was lowered, which was fine, but I could not raise it again. Because of time constraints and trave More

by EJBM1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
December 22, 2024

Deluca Toyota was great, service and atmosphere were great. Let’s see if the new owners can keep it up More

by BURNSS10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather
1
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