Gettel Toyota Ocala

purchased used RAV4. salesman was GREAT & arranged to have it detailed @your dealership following purchase. unfortunately, damage was done to panel around radio during detail process. Otto arranged to have it detailed @your dealership following purchase. unfortunately, damage was done to panel around radio during detail process. Otto arranged for your folks to repair which was done beautifully! Could have been a bad experience but your staff has won my loyalty. Thanks! More

Jerry was one of my salesman and is very informative, courteous and by far very customer service oriented. He went over and above to make sure that I was satisfied with my purchase. I have bought from courteous and by far very customer service oriented. He went over and above to make sure that I was satisfied with my purchase. I have bought from many dealers and never had the customer service that Jerry provided. More

Deluca and staff met my expectations and provided a fast and efficient sales process for the Tacoma that I purchased. I used the USAA car buying service to research Internet sales for five dealerships in t and efficient sales process for the Tacoma that I purchased. I used the USAA car buying service to research Internet sales for five dealerships in the nearby area. Ms. Simpson worked with me and my travel schedule to get the vehicle I wanted. This dealership went out of it's way to bring in a specific vehicle for me, with no money on deposit to hold it, and then call me while I was on the road on a weekend to let me know that it was in. They then beat the lowest quoted price for the vehicle and even found an error in the licensing fees quoted on the low bid that saved me an extra $150.00on the total out the door price. Negotiation of the final price and delivery was handled by Kelli. She kept me fully informed of the process and took control of insuring that what was promised was delivered. Upon acceptance of the vehicle, she went through its' features and operation and explained the maintenance and warranty parameters. Even after the sale she has has had several phone follow ups with me regarding the vehicles operation and my satisfaction with the truck. Having been a sales manager for 18 years with a major software company I can appreciate the relationship and experience that Ms. Simpson created during the buying process and would recommend this dealership. Do your research and they will work with you. More

I was very pleased with my service visit. Ariana spent alot of time with me answering questions which I had. This is my first hybrid car. The service department did all the listed 5,000 miles free service alot of time with me answering questions which I had. This is my first hybrid car. The service department did all the listed 5,000 miles free service. I would recommend this dealership to friends for purchasing and service. DeLuca is a great dealership. More

They raised the price $3k after finding out I had sub-prime financing approval. I was originally told that the price was $15,900 and after learning of the pre-approved sub-prime financing, he said th sub-prime financing approval. I was originally told that the price was $15,900 and after learning of the pre-approved sub-prime financing, he said that the price was 3k more. Next day, the same vehicle is advertised on their web page for the original price that I was quoted. Crooks!!!!! Beware of Jamie!! More

We called in reference to a 2013 Toyota Tundra XSP-X that Deluca had on the lot. It had 5XX miles, just purchased by a lady and driven for a few days and then returned, so really, in our, eyes it was new. We Deluca had on the lot. It had 5XX miles, just purchased by a lady and driven for a few days and then returned, so really, in our, eyes it was new. We had discussed the "Best Possible Price" with them over the phone, because we didn't want to spend all day driving up there just to come home with nothing. We were ready to purchase that day as we had to have a bigger truck for our even the next day. Adam, our sales rep had called us back after speaking with the internet sales director, Randy. He gave us another 1000 off, which was acceptable on our part, but the funny thing was, he was trying to push us into a new 2013 Tundra WITHOUT all the options that the XSP-X had. He said he could sell it to us for 2k less even, than the XSP-X, however, with all the options the XSP-X had, it was worth staying with the one we had originally called about and I explained we were coming for that truck. We had even agreed to a price over the phone and told him we were leaving that minute to make the 2 hour drive up to Ocala. When we arrived, we didn't see the XSP-X anywhere on the lot. I immediately dialed Adam showing concern that we fianlly arrived and didn't see the truck there. He said he would be right out. He drove his little cart over to us on the lot and explained that the truck went out on a test drive. We were somewhat upset because here we just drove over 2 hours to complete this deal and we held up our end of our promise. Adam decided to drive us aroudn the lot showing us other Tundras that we were clearly not interested in due to not being white (our only acceptable color in Florida sun and 4x4 option which my better half wanted). He kept repeating that he could get us a much better deal (2,000 off from the other truck) but that is not what we wanted. The other truck had an upgrade wheel package worth 2k alone before any of the other add-ons. We were there for the XSP-X and that was it! We decided to wait in the lobby and the customer came back with the truck we intended on purchasing. When they came inside, we were told we could see it. We asked to drive it and they wouldn't allow us....REALLY?! We just drove all this way and were being treated horribly!!! Ten minutes later they tell us the guy bought it. I WAS FURIOUS!!! I understand sometimes people do not show up when they say they are coming, but we did, and we werent just "around the corner". We were there just as the truck was pulled out on a test drive. What should have been done, as we called and showed, was let the man test drive it and offer it to us first, seeing we were coming to make the deal happen! As we left aggrevated, the man says, we can offer you a new truck for 2k less, as he had been preaching. We told him that WE WERE THERE FOR A TRUCK, as we needed a truck for an event the next morning and could not believe they wasted our time. He said they would give us a loaner and order us a truck the way we wanted it. We decided to step back into the office. They did apologize, even though it was clear from the moment I called, they didn't want to sell me that truck (didn't put two and two together until later). When we started working number on a truck that they had to find and put leather in, it was NOT 2k less than the truck we were considering, it was the same price, WITHOUT all the options that the truck that we were there for in the first place. They lied...we kept going with the deal. It was gettign close to 9pm and they told us they couldnt work the finance papers out that night (other dealerships say they can do financning up through 12am). We settled on a number and a truck that was not yet on the lot, and Adam comes over and states they CAN NOT give us a loaner, not even for just the event we had the next day. We were lied to for several hours!!! I asked for Randy. He came over, as smart allic as can be saying their rental department was closed. We explained, we were there to buy a truck several hours ago that they sold from underneath us, then we were enticed to stay by them ordering us a truck to our specifications, telling us it would be 2k less than the other one with everything we wanted and then some, then it turned out being more, we were told we would get that loaner to use (which was most important) and NOTHING HAPPENED that we were promised.... We walked out VERY upset! This place is full of liars and decietful people. We took our business elsewhere the next morning and bought everything we wanted for substantailly less than Deluca Toyota!!! WOULD NEVER DO BUSINESS WITH THESE TYPES OF PEOPLE AGAIN, AND WE ARE RETURNING TOYOTA PEOPLE!!! More

Where do I begin, this was the absolute worst experience I have ever had trying to purchase a new vehicle. The most dishonest staff in Florida. After 7 hours of trying to make a deal, it was time to sign th I have ever had trying to purchase a new vehicle. The most dishonest staff in Florida. After 7 hours of trying to make a deal, it was time to sign the paper work. From the price of my trade in to the interest rate, it was not what we agreed, when I changed my mind and did not sign, they had without my permission already took my car and removed the seat covers , took my decals off, changed the oil, removed the plate and plate holder emptied my personal belonging and was showing it to customers. What an invasion, we were still negotiating. When they realized that I was not going to purchase a new one, it took over an hour to get my car. Then they threw the keys down on the desk and did not even let me know where my car was. I had to walk around the parking lot about 15 minutes until I found it. they did not put my seat covers back on or offer to give me new decals. What a bad ordeal! I will never go back and advise others to stay clear of this dealership!!! More

The worst dealership ever.They are misleading you just to sell the car. Mr Brigante and his boss need to stop treating people like fools! I own a local business with at least 10000 registered customers and I sell the car. Mr Brigante and his boss need to stop treating people like fools! I own a local business with at least 10000 registered customers and I know that sales are very important for the existence of any operation but only if you treat everybody with honesty. As I said we live in a small community and I will do my best these people to get but reputation! More