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Gettel Toyota Ocala
Ocala, FL
3,301 Reviews
"Toyota Makes the Car...DeLuca Makes the Difference!!
One of Florida's fastest-growing volume Toyota dealer
Frank DeLuca, president and owner invites you to stop by and meet everyone at DeLuca Toyota. We will service your vehicle needs to the highest degree of satisfaction and make your experience the most favorable one. "Toyota makes the car...DeLuca makes the Difference"...!!!
Twenty-seven acres of Toyotas plus a HUGE selection of pre-owned and CERTIFIED pre-owned vehicles with 7-year 100,000-mile warranties!
DeLuca Toyota was established in 1978. Today, operating under the same management, we are now one of Florida's fastest-growing volume dealers. We are located in beautiful, historic Ocala. Our entire staff understands the importance of customer satisfaction and loyalty. Everyone at DeLuca Toyota strives to serve our customers professionally and efficiently. At Deluca Toyota, we make buying or leasing your new or used vehicle a pleasant and rewarding experience. Deluca Toyota's sales, rental, autobody, and service department strives for 100% customer satisfaction.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,301 reviews
December 30, 2024
The people are nice, but I have an issue with my 2023 Toyota that I identified a TSB that would address the issue. But because the issue is intermittent, they would not install the software (firmware) up Toyota that I identified a TSB that would address the issue. But because the issue is intermittent, they would not install the software (firmware) update to the vehicle. The issue involves the auto-stop function not restarting, but an error message is issued. The vehicle must be shut off, then restarted. They could have done the right thing for the customer, but didn't. The vehicle is still under warranty. It would seem that if they were genuinely service (and customer) oriented, they would have simply installed the software fix since the error had already occurred. Instead did not and we (my wife) will have to deal the the stress of the issue reoccurring and possibly having someone rear end us because of how impatient other drivers are today. Not pleased with the result. I am currently considering getting another vehicle and Toyota is not my first choice at this point. More
by glees
Verified CustomerEmployees Worked With
Service advisor and Assistant Service Manadger
December 28, 2024
Requested repairs but no parts. 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto pu 2mos. and still no parts. Not good business. When will the parts finally arrive. This is no way to do business. Makes me reconsider my future auto purchases with DeLuca! More
by RJE1050
Employees Worked With
Heather Welsh, Service Advisor
December 28, 2024
the worst toyota dealer ever lets see how gettle will carry on sales highest rates on loan carry on sales highest rates on loan More
by ELYASADHA55
Employees Worked With
December 26, 2024
We had a 12:30 appointment for a tire rotation and oil change. I was told it would take about an hour. When we arrived we were told more like 2 hours. IT TOOK 3 1/2 HOURS! Then we got the HARD SELL to tra change. I was told it would take about an hour. When we arrived we were told more like 2 hours. IT TOOK 3 1/2 HOURS! Then we got the HARD SELL to trade in our car which we told him right from the start was NOT going to happen. I had to get really rude with the salesperson and order him to walk away! Hopefully the new owner can get this shoddy service department straightened out. More
by sevencedars
Employees Worked With
I don’t know the salespersons name but he should be fired
December 26, 2024
Everyone was very nice and professional. Really appreciate the complementary services of nail salon and ride. Really appreciate the complementary services of nail salon and ride. More
by DANYVRF
Employees Worked With
Other Employees :
Lady at nail salon
December 22, 2024
Advisor was wonderful, but waiting time was a lot longer than normal-- a solid 2 hours. Also, driver's seat was lowered, which was fine, but I could not raise it again. Because of time constraints and trave than normal-- a solid 2 hours. Also, driver's seat was lowered, which was fine, but I could not raise it again. Because of time constraints and traveling until the end of the year, I could not go back to have the issue addressed. More
by EJBM1120
Employees Worked With
Heather
December 21, 2024
The service was great. I came in for an oil change and ended up having a recall taken care of that I hadn’t planned on. It only took a little longer than they said it would I came in for an oil change and ended up having a recall taken care of that I hadn’t planned on. It only took a little longer than they said it would take (I was okay with it going over a little) and I’m grateful I was able to get everything done at the same time. More
by pingham
Employees Worked With
I can’t remember his name. He covered for a woman that I was scheduled to work with.
