Gettel Toyota Ocala

This was the most pleasant experience I have ever had, when buying a car. My salesman Dejour Hood is a phenomenal. when buying a car. My salesman Dejour Hood is a phenomenal. More

Layla did a great job of getting the service to the car quickly. The service and wash was accomplished in less than an hour. quickly. The service and wash was accomplished in less than an hour. More

Sadly my experience was absolutely terrible. My "advisor" CYNTHIA LEBRON 159093, had her head somewhere else but definitely NOT at her job. Constantly complaining about others bringing her mor My "advisor" CYNTHIA LEBRON 159093, had her head somewhere else but definitely NOT at her job. Constantly complaining about others bringing her more work, and that she could not "help" everybody. I asked to buy windshield wipers and to get them replaced. She didn't put it in the notes. I also asked for my tires to get air because I was traveling and she said she was gonna put that too. Well, she did not. The whole time she kept complaining about picking up her kid at 4pm, but the reality is that by 4:30 she was still in the dealer basically walking around and NOT really working. Then I waited for ever for a simple oil change. They also say they were gonna wash my car, didn't do it either. When I asked the guy who gave me the keys about the wipes he said he had no idea, said my advisor probably had left then he left without helping me. I will never come back again. I've been a customer of toyota dealers for 7 years, and this is the first time they treat me so badly at a dealer. More

The service department was as always great. I was in for a normal service and I was in and out in less than forty five minutes. Everyone was just polite and very eager to help me . I always get I was in for a normal service and I was in and out in less than forty five minutes. Everyone was just polite and very eager to help me . I always get great service at Deluca Toyota. More

My technician was polite, efficient and accurate. I trusted her. I would be glad to use her again I trusted her. I would be glad to use her again More

Michelle in the collision department was great to work with. She was very patient and polite. with. She was very patient and polite. More

Heather did a great job letting me know in a timely manner what needed to be done to repair my AC. Also fixed my front end alignment. manner what needed to be done to repair my AC. Also fixed my front end alignment. More

Very Friendly. Great Service. Will recommend to friends. Will continue to service my vehicles there. Great Service. Will recommend to friends. Will continue to service my vehicles there. More

Took 2 hours and 45 min for an oil change with an appointment. Staff is not friendly and leave you standing there without being acknowledged. appointment. Staff is not friendly and leave you standing there without being acknowledged. More

We received a coupon for an oil change via email. When my husband arrived Bob was not pleased that we presented a coupon that he had not seen before. He took a picture of it from my husband’s phone. When my husband arrived Bob was not pleased that we presented a coupon that he had not seen before. He took a picture of it from my husband’s phone. He was not very kind. He also asked if they could check the start/stop feature on my car that hasn’t worked since the week after buying my vehicle there. He said it would be $165 and they don’t have the tools to work on a Chrysler, even though I purchased my vehicle here. I had a great experience purchasing our vehicle there so I was happy to come back there for service. We actually drove past multiple oil change places just to get there. I was a little disappointed in our experience. Not sure that we will return. Also they recommended we get the brakes replaced but it’s funny, when i purchased it there in March, i asked about the brakes because they appeared a bit rusty. The salesman said the brakes were brand new and it’s common for Florida vehicles to have rusty brakes. More