Gettel Toyota Ocala

Very welcoming! We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching f We had a real genuine experience with Mr.Carter Evans! He truly made us feel comfortable with the whole experience. It's always difficult searching for that right car,or just a car period but he made it seem effortless.Thank you to Mr.Jerry as well for helping see the brighter side of the sale. More

Very pleasant dealership, no games or haggling. Salesmen was very polite and knew his inventory. Salesmen was very polite and knew his inventory. More

I brought my 2025 toyota camry in for routine service when I got the vehicle back, all of the boxes on the checklist from the service department were checked, saying that they were either checked to be i when I got the vehicle back, all of the boxes on the checklist from the service department were checked, saying that they were either checked to be in compliance or refilled for things such as washer fluid et. Cetera, well, 2 days after The service, my low windshield fluid warning light comes on. So now I know for certain that they did not check the fluid. This makes me wonder if they do anything on that checklist. Or if they just count on us, not knowing This is disgraceful treatment of a loyal customer. Who not only Purchases cars from the dealership, but also gets service from the dealership. I am truly concerned now about whether they actually changed the oil in my car or not.I have no way of knowing and based upon what I found with the checklist versus reality with the washer fluid.I have serious doubts More

We were pleased with the communication concerning additional findings during inspection. The work was completed in a timely manner. additional findings during inspection. The work was completed in a timely manner. More

Caden was an excellent service advisor. I will be definitely be back and will ask for him. I will be definitely be back and will ask for him. More

Service writer was great. I was a little bit taken aback that my extended oil changes were over, I had no idea. Wait time wasn't to bad. I did have to return because I found I was a little bit taken aback that my extended oil changes were over, I had no idea. Wait time wasn't to bad. I did have to return because I found some kind of panal cover lying on the passenger floor and I had no idea what it was. I did feel around the under dash but due to a back injury I was unable to get down there. I did drive back the next day and showed them. It was the cabin filter cover. More

I appreciate the complimentary wash, but the car was visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they did run the car through the wash again, I was offered a paid service for a proper wash, which was unsatisfactory. The manager's condescending tone suggested I should accept subpar service just because it was free, which is not the level of customer service Toyota should stand for. I likened it to receiving a poorly prepared meal at a restaurant. The manager dismissed my analogy, but it effectively illustrates concerns about value and quality. **Six Sigma DMAIC Application: Improving the Complimentary Car Wash** **Problem Statement:** The complimentary car wash often fails to meet basic standards, leading to customer complaints and a negative perception of service quality. **Goal Statement:** Reduce customer complaints about the wash quality to below a specified baseline. **Customer Needs (Critical-to-Quality):** The car's exterior should be visibly cleaner with no new scratches, completed within the service time. **Measure Phase:** - **Data Collection:** - Track service orders and customer complaints about wash quality. - Measure time spent in the wash bay. - Create a cleanliness scale (1=dirty, 5=spotless) for post-wash audits. **Analyze Phase:** Identify root causes using tools like a Fishbone Diagram. Potential issues could include ineffective cleaning materials, rushed methods, faulty equipment, or inadequate training. **Improve Phase:** Implement solutions to address root causes: - **Low-cost Fix:** Introduce a visual inspection checklist for porters after washing. - **High-cost Fix:** Repair equipment or extend the wash cycle to ensure thorough cleaning. **Control Phase:** Standardize the improved process to prevent recurrence. More

I had a problem with my Highlander on the road from New York. Gettel Toyota took me right in and treated me like family. Top service and a Top dealership. I have nothing but praise. York. Gettel Toyota took me right in and treated me like family. Top service and a Top dealership. I have nothing but praise. More

we were short on time and they did my car in less than 1 hour. hour. More