Gettel Toyota Ocala

I appreciate the complimentary wash, but the car was visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they visually indistinguishable from when I dropped it off. While I understand it's complimentary, this reflects poorly on the gesture. Although they did run the car through the wash again, I was offered a paid service for a proper wash, which was unsatisfactory. The manager's condescending tone suggested I should accept subpar service just because it was free, which is not the level of customer service Toyota should stand for. I likened it to receiving a poorly prepared meal at a restaurant. The manager dismissed my analogy, but it effectively illustrates concerns about value and quality. **Six Sigma DMAIC Application: Improving the Complimentary Car Wash** **Problem Statement:** The complimentary car wash often fails to meet basic standards, leading to customer complaints and a negative perception of service quality. **Goal Statement:** Reduce customer complaints about the wash quality to below a specified baseline. **Customer Needs (Critical-to-Quality):** The car's exterior should be visibly cleaner with no new scratches, completed within the service time. **Measure Phase:** - **Data Collection:** - Track service orders and customer complaints about wash quality. - Measure time spent in the wash bay. - Create a cleanliness scale (1=dirty, 5=spotless) for post-wash audits. **Analyze Phase:** Identify root causes using tools like a Fishbone Diagram. Potential issues could include ineffective cleaning materials, rushed methods, faulty equipment, or inadequate training. **Improve Phase:** Implement solutions to address root causes: - **Low-cost Fix:** Introduce a visual inspection checklist for porters after washing. - **High-cost Fix:** Repair equipment or extend the wash cycle to ensure thorough cleaning. **Control Phase:** Standardize the improved process to prevent recurrence. More

I had a problem with my Highlander on the road from New York. Gettel Toyota took me right in and treated me like family. Top service and a Top dealership. I have nothing but praise. York. Gettel Toyota took me right in and treated me like family. Top service and a Top dealership. I have nothing but praise. More

we were short on time and they did my car in less than 1 hour. hour. More

Gettel is a definite NO in my future for my Toyota car purchased from DeLuca 2 years ago. I took my car at 9am on a Tuesday for some minor things before leaving on a vacation, plus AC troubles in the back purchased from DeLuca 2 years ago. I took my car at 9am on a Tuesday for some minor things before leaving on a vacation, plus AC troubles in the back vents. Figured I'd be done and out in a few hours (I waited as no one was able to take me). Seems like I really got the runaround. First, at 11:30, supposedly "should be done in 2 hours", three hours later "needs another 15-20 minutes", I HAD to leave as had someplace I had to get to (they did get me an Uber to get home). They called that night and said it should be done Wednesday; "waiting on part". Wednesday they called and said it wasn't done, they were waiting on a part but should be ready around noon Friday. I called Friday afternoon to be sure it was ready to pick up. Again waiting on a part and now "not ready until Saturday. The service guy would call me later to explain". Now it's 5pm. No communication. I'm furious (which is unusual for me). Never again Gettel. More

Salesman Evan Couch kept me informed about my financing and made the process easier. Loved the electronic signing, so fast and efficient. and made the process easier. Loved the electronic signing, so fast and efficient. More

I want to say that my recent experience was exceptional. I had an issue that went unresolved last September when it was still DeLuca Toyota. I specifically want to thank Emily, Cristina and Nathan for their I had an issue that went unresolved last September when it was still DeLuca Toyota. I specifically want to thank Emily, Cristina and Nathan for their exceptional attention and responsiveness in getting the issue addressed and resolved. More

My service writer, Cassie Ingraham was very knowledgeable and friendly. She kept me informed of the progress on my vehicle. Cassie is definitely a valuable asset to Gettel Toyota Dealership. She had a pos and friendly. She kept me informed of the progress on my vehicle. Cassie is definitely a valuable asset to Gettel Toyota Dealership. She had a positive attitude and was eager to make my wait comfortable. It is employees like Miss Ingraham that bring repeat customers to Gettel. Stephen Meiklejohn More

Everything was explained to me and it all went according to plan! Only wish I had seen the sign for a complementary manicure earlier. to plan! Only wish I had seen the sign for a complementary manicure earlier. More

They seemed fine, too bad they only did part of the work. The "free" car wash wasn't done. Part of the recalled battery bracket (a long metal rod) was still laying inside the engine compartment, ready to ro The "free" car wash wasn't done. Part of the recalled battery bracket (a long metal rod) was still laying inside the engine compartment, ready to roll around and break something. Sad... Conclusion: look closely before you drive away, because they won't. More