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Gettel Lincoln
Punta Gorda, FL
521 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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521 Reviews of Gettel Lincoln
November 28, 2023
Four days after I purchased the car it would not start and I called the dealership because I was getting a message to remove the ignition insert. Your receptionist could care less. She transferred me t and I called the dealership because I was getting a message to remove the ignition insert. Your receptionist could care less. She transferred me to the Service dept and it went into voicemail. I called back and asked her to get up and find someone I could speak to. She found me a salesman and he just said "sorry" but its probably the battery in the key....its my problem now. I would think you would replace the key batteries in all used cars that you sell, but I guess that is not the case. I am not real happy with your dealership. More
by len crann
Verified CustomerEmployees Worked With
dont know the name of my salesman. He was new
November 26, 2023
I reached out to Gettel Lincoln about a 2022 BMW 7 Series that they listed for sale, trying to gather information and negotiate a price, considering the over 100-mile distance. Jexson responded as the Sales that they listed for sale, trying to gather information and negotiate a price, considering the over 100-mile distance. Jexson responded as the Sales Person. Although our initial conversation seemed fine, he consistently ignored my inquiries about taking my current leased car (with 7 months remaining) and the prevailing interest rates. Despite clarifying my credit score is well above 800 and my willingness to put down more than 25%, he disregarded this until his final email, where he abruptly stated, 'Time has done the negotiating for you on this particular unit,' his exact words. In all my years dealing with dealerships, I've never encountered such dismissive behavior. It's disappointing to essentially be told to 'get lost' (putting this in a nice term) for asking legitimate questions and attempting to negotiate. It's unprofessional and an upsetting experience. I hope management addresses this, so others won’t face the same treatment. If Jexson had issues with my negotiating approach, as a representative of a reputable dealership, he could have addressed this more politely or had his manager contact me. In a sales/service business, saying things like this to a customer interested in your product is never acceptable. There's always a polite way to decline a sale/service without tarnishing the good name of the establishment. More
by mstein67
Employees Worked With
Jexon Nunez
