Gettel Hyundai of Sarasota - Service Center

Went to the service department for a 10:45am appointment. Went in to the service advisors office not a greeting, hello or even an acknowledgement I was even there.. after waiting 10+ mins someone finally hel Went in to the service advisors office not a greeting, hello or even an acknowledgement I was even there.. after waiting 10+ mins someone finally helped me. I was there just for a oil change. So I waiting in the lobby, at 12:30pm I went to check on my car and it had not even been taken in to get started. I was already there a hour and a half. Finally at 1:30pm I was done. No apology, once again no acknowledement that the service was horrible or sorry you had to wait, nothing. It should Not have taken well over 2 hours for a oil change, that is unexpectable. Needless to say, I left there infuriated and will never recommed this dealership. I have never had such poor sorry service. What a Huge disppointment this was. I bought my car here but will never return for any type of service let alone upgrading my car. And will be sure to sprend the news to many people.. More

I am writing this note to praise your assistant Service Manager, Patrick Minton. During several visits I made to this dealership for service, Patrick was ALWAYS extremely friendly, courtesy and knowledgea Manager, Patrick Minton. During several visits I made to this dealership for service, Patrick was ALWAYS extremely friendly, courtesy and knowledgeable. Patrick always daid what he was going to do and always did what he said. You are extremely fortunate to have an employee such as Patrick Minton. Jerome M. Squatrito 19 Gorham Place Bristol, Rhode Island 02809 More

yesterday I had to get my an oil change on my vehicle and your service tech Lou Normand made sure that everything went fast and smooth.Upon completion of the sevice my phone rang and I had to leave urgently. your service tech Lou Normand made sure that everything went fast and smooth.Upon completion of the sevice my phone rang and I had to leave urgently. I paid my bill in cash and left. Not even 5 minutes later Lou Normand called me and stated that I had overpaid my bill. It seems that some of my dollar bills had stuck together and he had received too much money. Thank God for Lou's honesty! It's rare in these days to receive great service but it's even harder to find an honest person to refund money that had been overpaid. Keep it up Lou !!! Thank you very much ! More

Always great service here. Friendly and courteous customer service. I do appreciate the honosty with any explanation regarding my serive. No pressure to get recommended service for future visits. Jus customer service. I do appreciate the honosty with any explanation regarding my serive. No pressure to get recommended service for future visits. Just friendly recommendations. It does keep me going back. Thanks More

Our salesman Mitch is who sold us the new Sonata. He was pleasant and very friendly. I had stopped in at my last service in Nov and wish I had met him then - I had found the salesman attitude not very good pleasant and very friendly. I had stopped in at my last service in Nov and wish I had met him then - I had found the salesman attitude not very good. But Mitch turned us just looking us into buying a car this time. also his knowledge on the product was excellent - showcasing all the new features which convinced us to purchase and trade in our 09 sonata. Also Bob in the service encouraged us to take a look at the new sonata More

Landed in Sarasota as a tourist in my new Santa Fe needing a registered Hyundai dealer to do the first 6000 kms. service. Not only did they squeeze me in, Patrick Minton had the vehicle ready early!! needing a registered Hyundai dealer to do the first 6000 kms. service. Not only did they squeeze me in, Patrick Minton had the vehicle ready early!! Very efficient and very friendly experience. Much appreciated!! More