Gettel Hyundai of Sarasota - Service Center

Always a Problem Every single time that I take my Hyundai Santa Fe in to service the service department overbooks the number of cars coming in during a certain time. T Every single time that I take my Hyundai Santa Fe in to service the service department overbooks the number of cars coming in during a certain time. Therefore they first are very positive that your car will be ready within x amount of time you eagerly wait for a phone call or Pace in the waiting room. The call Never Comes make an appointment at 7 a.m. first appointment of the day they promised to call me at 9 at 10:30 I try to reach them to no avail after multiple tries I finally get a call back once again the car is not ready and the person who checked my car and Promises to keep a watch on my car and make sure everything is being done so far it has taken 4 hours and my car is still not finished. My car was finally finished at 6:00 p.m. This repair was due to a check engine message. The next day I had to have my car towed back because it wouldn't srart due ti a faulty switch the battery was dead. They then repaired it again in about 30 minutes. I cannot recommend the service at Hyundai Santa Fe on Bee Ridge Road Sarasota More

Wonderful! Mr. Bob Wood and everyone was so helpful! The experience was much more pleasant than I expected. My car was repaired, I was informed about the pric Mr. Bob Wood and everyone was so helpful! The experience was much more pleasant than I expected. My car was repaired, I was informed about the price, wait time, and asked if I wanted another service my car needed. All was done in the time expected and priced as quoted. Coming from New York, and being a woman, I get very cautious about car repair. Enough said! I can assure you that Gettel will take good care of you and that is such a relief. More

Flexible and Efficient I'd booked the car in for an early Sunday but had a sudden water leak in my condo early in the morning that kept me so busy it was mid afternoon befor I'd booked the car in for an early Sunday but had a sudden water leak in my condo early in the morning that kept me so busy it was mid afternoon before I realized I'd missed it! I left a message with my apologies on the Monday and within an hour they emailed a new appointment for Tuesday. Service there is ALWAYS friendly and efficient. The employees are welcoming and they always talk with you to ensure exactly what you want done. They also checked my address (which had changed) and ran the car through their car wash. More

Oil change appointment When I pulled in the service area, I was the only car. Went into my trunk to get a wheel chair for my handicap friend and was asked who my service rep When I pulled in the service area, I was the only car. Went into my trunk to get a wheel chair for my handicap friend and was asked who my service rep was and I said Bob. He said well he's off today but wait here outside and a service rep will be right with you. While waiting not one but three other cars pull in behind me. They go into the service reps office and all of a sudden those three cars get taken care of before mine which I did have an appointment. I brought my friend into the waiting room as it was getting cold and then I went into the service rep's office and waited at least 5 minutes. All three rep's were busy with someone at their desk, A women customer just walks in and a lady rep said "Who next? Oh! I guess you are to the women who just walked in." I said no I am and already 4 others went ahead of me. She did take me but wouldn't have if I was still waiting outside. That is a lousy system and not very customer friendly. You should look into number for the customer to take as they arrive. More

GPS unit Failure After contacting Bob Wood in the Service department he asked the right questions about any additional warranty and the Azera was 3years 4 months old, After contacting Bob Wood in the Service department he asked the right questions about any additional warranty and the Azera was 3years 4 months old, I had taken out at purchase additional coverage. Bob Checked on this and it was agreed that I only had to pay $100, the total bill was $1414.0 Very obliging and could not do enough for the customer, so see Bob Wood for continued satisfaction with your Hyundai, you will not be disapointed. More

Advisor personale & Professional When I arrived Bob Wood met me within a minute and checked my car for any issues. I had a recall on the valve cover and it was repaired along with the When I arrived Bob Wood met me within a minute and checked my car for any issues. I had a recall on the valve cover and it was repaired along with the Alternator. Bob also had the map light unit replaced. All of the repairs were explained to me by Bob. Bob is a valuable person for Gettel as hjs personality and dedication make a customer feel confident that the service will be done correctly. Thank you Gettel for having Bob as a service advisor. Regards, Jim McGeown More

30K Mile service The service was rated time wise by Bob Wood and, as usual, he kept us informed and recommended an additional procedure which was performed in a timely The service was rated time wise by Bob Wood and, as usual, he kept us informed and recommended an additional procedure which was performed in a timely fashion. My fourth year using Gettel Hyundai service and am totally pleased. More

4 wheel alignment I am a Canadian snowbird that developed problems with my alignment on the way from Nova Scotia to Sarasota. I booked an appointment within 24 hours o I am a Canadian snowbird that developed problems with my alignment on the way from Nova Scotia to Sarasota. I booked an appointment within 24 hours of calling Gettel Hyundai of Sarasota. The experience was no different than the other 3 appointments I have had with them over the last two winters; competent, courteous and a general sense that my time was valuable. This is the only dealership I have encountered that seems to truly care about my issues and gets them sorted out quickly. One special note: my service adviser (Tonya) was prompt, helpful, knowledgeable and keen to get me in and out of there as soon as reasonably possible. She was also funny and very personable. I hope I have her as my adviser again for my next visit in April. More

Friendly, patient, cooperative service I have been to Gettle Hyundai numerous times and I always receive great service, but this last visit was the best yet because of the excellent care, r I have been to Gettle Hyundai numerous times and I always receive great service, but this last visit was the best yet because of the excellent care, research and attention I received from Tonya Davis. She walked my car through a complicated list of procedures, billing, insurance issues, warranty issues and made the whole experience very pleasant. More