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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
756 Reviews

756 Reviews of Gettel Hyundai of Sarasota - Service Center

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February 21, 2022

Exc service but disappointed I had to leave car for 2-3 days to check a/c. More

by ronlarkin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gwen Auxt
Feb 25, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for taking time to rate your recent service visit. Please accept our apology, we do our best to get vehicles in and out as quickly as possible but sometimes there are circumstances that make the visit longer than it should. We appreciate your business!

February 20, 2022

They do not know how to communicate the truth about a situation to the customer. More

by BOCHELLE98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Charley Rahe, Jordan Carlisle, Gwen Auxt
Mar 02, 2022 -

Gettel Hyundai of Sarasota responded

We thank you for taking the time to review us. If you would like to give us details on why you rated us a 1-Star, please email Customer Relations at mbonner@gettel.com. Customer satisfaction is a great priority, in Sales and Service!

February 20, 2022

Warm and friendly greeting providing high level of service. Customer service was number one priority More

by Veloster N
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate you publishing these reflections on your recent Service experience. Our Team makes every effort to provide great service, so we are glad to know that you are a satisfied customer! Thank you for your business and kind words.

February 20, 2022

Auto Butler- excellent service. Car was shiny and clean inside and out. Jordan’ was very attentive 👍 More

by pbarber15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Delong, Jordan Carlisle
Mar 01, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate your business and the kind words about Jordan. We look forward to keeping your vehicle clean and running tip top for years to come.

February 19, 2022

Amazing service, committed to a good customer experience. Good communication and fixed my problem for free More

by Jimmykellock4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for the great review! We look forward to serving you for all the miles ahead!

February 19, 2022

Great service that’s Quick, detailed, communicative. Able to get parts in quickly, if not in stock. Found a big problem during the multi-point inspection which would have otherwise gone unknown, and lea More

by alexe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zedrick Rivera
Feb 25, 2022 -

Gettel Hyundai of Sarasota responded

It is our pleasure to serve you! We will be here whenever your vehicle requires our attention. Thank you!

February 18, 2022

friendly employees and knowledgeable of all offers and explanation of service that I was requesting to do.... More

by SADIE1005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Carlisle
Mar 04, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate your business and the kind words about our Associates. We look forward to keeping your vehicle running great for years to come.

February 18, 2022

there is no first-come, first-served protocol, there is no priority for customers who are waiting More

by Alejandro Brito
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shaylee Marek
Feb 25, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate your business and comments regarding your recent visit to our service department. You are a loyal customer and are sorry. We will address this at our next management meeting to make a process improvement.

February 18, 2022

It was great having interaction with your excellent staff From my first time coming into the service department to arrange a service appointment to having the service done yesterday was an easy process. 2 More

by Commando1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zedrick Rivera
Feb 18, 2022 -

Commando1 responded

Great experience on my visit there by friendly professional associates!

Feb 18, 2022 -

Commando1 responded

Thank you for your great service!

February 18, 2022

I brought my car in to get the brake lights repaired and an oil change after 2 1/2 hours , i was told that I would have to pay $169.00 to diagnoses . I feel like I wasted my time I will not use Gettel anymo More

by Rogermarg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zedrick Rivera
Feb 25, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business and taking the time to review your Service experience with us. Your comments will be forwarded to our management team. We hate to hear that we've lost your business.

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