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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
758 Reviews

758 Reviews of Gettel Hyundai of Sarasota - Service Center

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April 02, 2022

brought car in for service. but took three days before looked at. work should be done on appointment More

by blilly434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Carlisle
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

Your business is valued, and I apologize for the inconvenience that you have experienced. I will certainly address your concerns with our staff as delivering an exceptional service experience is our top priority. It is our hope that you will return with the knowledge your satisfaction means everything.

April 02, 2022

I’m not a fan of this dealership it is underwhelming with its service. I was asked if I wanted a complimentary car wash at the last service. Apparently it was not complimentary because the car was just as di More

by teamster1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gwen Auxt
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business and feedback. Your input is appreciated and after reading your response I would like to apologize for your car not being washed as expected. We look forward to our new facility where we will have more parking, service bays, expanded capabilities and amenities, and the ability to further expand well into the future for our great customers. It will certainly not be underwhelming.

March 31, 2022

Best dealer service team in the business. No quick oil change is worth the difference! More

by DENNISVANDYKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Carlisle
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

Our team appreciates your business and loyalty to our dealership. We strive to provide the best services to our valuable customers. With our talented advisors and technicians doing that is easy. Our team is here to serve you for all the years and miles ahead! Thank you!

March 31, 2022

It is always a pleasure to do business at the Gettel Hyundai Dealership. All of the representatives that I have dealt with are very courteous and know their business well. More

by Tturcojr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Decker, Melanie Brennan, Lucio Castro
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate your loyalty! We are happy to hear that you continue to have good experiences at each visit. We look forward to serving you again.

March 31, 2022

Excellent service. Assistant service manager, Melanie, was so helpful. Friendly help, good waiting area. Thanks More

by Retired.Rosie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Brennan
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for sharing your experience with us. We will be sure to let Melanie know of your kind words. Thank you for choosing Gettel Hyundai of Sarasota!

Apr 05, 2022 -

Retired.Rosie responded

Feel free to use my comment. She excelled at customer service because I accidentally went to your Sarasota location instead of Lakewood Ranch as that’s where my GPS took me. I was in the verge of tears and she managed to squeeze me in.

March 30, 2022

Efficient response to call for towing and getting car back on road. Employees were extremely helpful and accommodating. More

by GLYATESOL652
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaylee Marek
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for sharing these thoughts about your recent Service experience. I will certainly pass along the wonderful feedback. Our team will be here to serve you!

March 30, 2022

What I took my car in for, they didn't even do. I was supposed to get a free oil change and tire rotation and they didn't do it. They kept it for a day and a half and had plenty of time to do it. I More

by KIKISARASOTA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Melanie Brennan
Apr 05, 2022 -

Gettel Hyundai of Sarasota responded

We work very hard to ensure that our customers get outstanding service so please accept my apology that this recent visit was not up to our usual high standard. I will make sure that our management team is made aware of this. We do hope to restore you confidence back in our dealership at your next appointment!

March 25, 2022

Took 1:45 to get oil changed. Car was not washed. Called service manager. Did not return my call. You no longer care about your customers More

by Spa214@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melanie Brennan
Mar 28, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your loyalty to our Dealership throughout the years. Please accept our apology that this visit took longer than usual. Customer satisfaction is our top priority so we thank you for bringing this to our attention. if you would like to provide additional information, please reach out to our Customer Relations Manager, Melissa Bonner - mbonner@gettel.com. We do hope to restore your confidence back in our dealership and earn your business in the future.

March 21, 2022

Excellent service, clean comfortable waiting area, efficient. Pleasant, helpful staff.. snacks and beverages available . Convenient location to my home. More

by PSALFREY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Slayback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Anderson, Melanie Brennan, Shaylee Marek, Jordan Carlisle
Mar 24, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business and the kind words. We will be here with a friendly smile anytime you require our assistance!

March 20, 2022

The service tech's are professional and knowledgeable. Service is performed timely. A very comfortable waiting area is provided. Overall great service is provided. More

by king.mike77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Decker, Benjamin Anderson, Melanie Brennan, Jordan Carlisle, Walter Calligari
Mar 20, 2022 -

king.mike77 responded

Keep up the great service.

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