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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
756 Reviews

756 Reviews of Gettel Hyundai of Sarasota - Service Center

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September 25, 2022

James was best I’ve had since coming to Gettel. Courteous, friendly, efficient. Gave dealership 4 as I’ve only used service so can’t speak about dealership itself. More

by Cd151758
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business and taking the time to write this review. Your kind words for James are very much appreciated. Your experience is our top priority and we look forward to serving you again.

September 25, 2022

Jordan was great. very courteous & professional! Love that they detail after the service. Great job team!! More

by justindmckay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
Sep 27, 2022 -

Gettel Hyundai of Sarasota responded

Guest satisfaction is our top priority and we look forward to serving you for all the years and miles ahead!

September 23, 2022

I had it all typed snd ready to go. But it erased itsekk ok’d I’m act go More

by JESUISMART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Stare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2022 -

Gettel Hyundai of Sarasota responded

Please reach out to our Customer Relations Manager, Melissa Bonner mbonner@gettel.com. Our customers are our #1 priority and only with your feedback can we continuously improve.

September 23, 2022

From my experience with the service department Hass to be the most disorganized dealership that I’ve ever been to took the car in to have the rear door opener serviced they ordered the parts never called me More

by dcknjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
When people are is disorganized is what they are who wants to remember their names
Sep 27, 2022 -

Gettel Hyundai of Sarasota responded

Our goal is to give every customer an exceptional experience and we are sorry that we let you down at this appointment. We will certainly review this with our service advisors. Thank you and stay safe!

September 22, 2022

Make appointment for oil change first thing in the morning and stll have to wait 2 hours plus to get it done. More

by akkagirl@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Sep 27, 2022 -

Gettel Hyundai of Sarasota responded

We thank you for your business. Please accept our apology that this appointment took longer than expected. Our Service Team will be here to serve you the next time your Palisade requires our attention.

September 20, 2022

No communication I was told the service would be complete on Saturday, I did not get car back till late Monday. What was quoted was not correct The price wasuch higher for the service I had probl More

by Patsimpson@tampabay.rr.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Benjamin Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Brennan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business. I am sorry that this appointment took longer than expected. If you would like to provide specifics so that we might address them, please email customer relations at mbonner@gettel.com. We can only make improvements by listening to valued customers like you.

September 19, 2022

We had a fuel gauge replaced and the part they used was broken. After the service our car broke down cause there was no gas because the gauge was still broken. We had to take it to the nearest mechanic to More

by flykkatcave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alyssa Hancock
Sep 26, 2022 -

Gettel Hyundai of Sarasota responded

We thank you for allowing us to service your vehicle and for taking the time to rate your experience. Hyundai declined the reimbursement because it was not performed at a Hyundai Dealership. Your comments will be addressed with our Management Team. We never want to hear that we've lost a customer.

September 18, 2022

Excellent customer service. Easy drop off and pickup. Car always comes back clean and without issues. More

by Pyungst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Gettel Hyundai of Sarasota responded

Guest satisfaction is our top priority, so it's nice to know that you are happy with our services. Thank you for your business!

September 17, 2022

Happy with your service and with your people. But missed things like tire pressure .Minor issue More

by art
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate your business. Our Associates will be here to serve you again.

September 16, 2022

All agents are courteous and pleasant . Service has been timely. No hesitation using Gettel Hyndai. More

by STASZMOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Sep 23, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business and nice review of your Service experience. We look forward to serving you again.

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