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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
758 Reviews

758 Reviews of Gettel Hyundai of Sarasota - Service Center

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December 04, 2022

Consistent top level service over the last 5 years both Hyundai's . of my wife and I. More

by aferretti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Parisey, Benjamin Anderson, Melanie Brennan
Dec 05, 2022 -

Gettel Hyundai of Sarasota responded

We would like to thank you for your kind words and for sharing it with the rest of the community. Our team works hard to provide the best service around. It makes us very happy to know you continually receive the great service you deserve. Happy Driving!

November 29, 2022

Had an emergency and Ryan was excellent in handling things. Regular visits have also been smooth. More

by STAROZ1676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for sharing your experience with us. We are beyond pleased to hear that Ryan was of great help. We are grateful for your business!

November 28, 2022

Friendly and helpful customer service department. Always willing to assist you when you have a problem. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson, James Mccormick
Nov 29, 2022 -

Gettel Hyundai of Sarasota responded

Your business is appreciated! We believe that great service begins with great people, and we have the best. Our team looks forward to serving you for many years to come.

November 26, 2022

Bought last three cars their new car was three months out of warranty and got a $2000 repair bill and the dealer wouldn’t provide me a loaner More

by Rons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mccormick
Nov 29, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for the opportunity to service your vehicle. Hyundai will only allow for loaner vehicle coverage if the concern is warranty related or if an extended warranty was purchased for the vehicle. Please accept our apology if this was not clearly communicated to you prior to the appointment. If you decide to return, we do have access to rental cars on site. We take your comments seriously and strive to provide a satisfactory service experience to all of our customers.

November 17, 2022

My review is pertaining to the service department. This used to be a very good department, not anymore. They apparently are using an outside service to do scheduling. I made what I thought was an appo More

by mbolz1022
Service Communication
Recommend Dealer
No
Employees Worked With
James Mccormick
Nov 18, 2022 -

Gettel Hyundai of Sarasota responded

Mr. Bolz, Thank you for your feedback about this service experience. You are a loyal and valued customer, and we are so sorry to hear your recent service visit resulted in this frustration. Your comments are concerning and will be addressed with our Management Team. Our goal is to provide a smooth transaction for all our customers from start to finish. We do hope to restore your confidence back in our dealership and earn your business in the future.

November 13, 2022

They - Ben and the whole service team - treat you like you are part of their family. More

by adler0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson, Melanie Brennan
Nov 18, 2022 -

Gettel Hyundai of Sarasota responded

Thanks for servicing your vehicle with us. It is so nice to hear that our team is providing you with the 5-Star experience that you deserve. We hope to see you again soon!

November 11, 2022

Try to schedule service and can't get an appointment for 6 to 8 weeks if lucky More

by ROBDAVJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Nov 11, 2022 -

Gettel Hyundai of Sarasota responded

Mr. Johnson, Please accept our apology as we are having technical difficulties with our scheduling system. Please call in and ask to speak with Ben Anderson 941-923-1411. He will assist you and provide an earlier appointment.

November 08, 2022

Hyundai has not followed through on any of the requests that we have made to contact warranty and or insurance. We’ve had to call the Sarasota Hyundai multiple times with no success. Customer service does More

by GLORIATRACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsurr
Nov 09, 2022 -

Gettel Hyundai of Sarasota responded

Ms. Tracy, Customer service is our top priority, so I am glad you reached out and I was able to connect you with our Service Manager, Tom Hayes. If a Hyundai Case Manager contacts us, we will certainly provide the information as we have shared with you. Thank you - Melissa Bonner Customer Relations Manager

Nov 10, 2022 -

GLORIATRACY responded

Thank you Ms. Bonner for contacting me to help expedite my issue. Since my post I have received contact from you and Mr. Hayes. While it was not the answer I was going for, I am thankful to have received a response and conclusion. Thank you. Gloria

November 08, 2022

It's clean, the people are super nice and they do a very good job. More

by BBLUM200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know any names
Nov 09, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business. We will be here to serve you at your next appointment.

October 24, 2022

They don't even have parts to fix your car. They don't care once they have your money. These cars will kill you and hyundai will still get paid More

by KRISTENWADE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melanie Brennan
Oct 25, 2022 -

Gettel Hyundai of Sarasota responded

Your business is valued here at Gettel Hyundai of Sarasota. Please accept our apology. We are also frustrated with the automotive supply chain issues and want to serve all our customers as quick and efficiently as possible.

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