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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
756 Reviews

756 Reviews of Gettel Hyundai of Sarasota - Service Center

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November 28, 2022

Friendly and helpful customer service department. Always willing to assist you when you have a problem. More

by Happy Customer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Gettel Hyundai of Sarasota responded

Your business is appreciated! We believe that great service begins with great people, and we have the best. Our team looks forward to serving you for many years to come.

November 26, 2022

Bought last three cars their new car was three months out of warranty and got a $2000 repair bill and the dealer wouldn’t provide me a loaner More

by Rons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for the opportunity to service your vehicle. Hyundai will only allow for loaner vehicle coverage if the concern is warranty related or if an extended warranty was purchased for the vehicle. Please accept our apology if this was not clearly communicated to you prior to the appointment. If you decide to return, we do have access to rental cars on site. We take your comments seriously and strive to provide a satisfactory service experience to all of our customers.

November 17, 2022

My review is pertaining to the service department. This used to be a very good department, not anymore. They apparently are using an outside service to do scheduling. I made what I thought was an appo More

by mbolz1022
Service Communication
Recommend Dealer
No
Employees Worked With
James Mccormick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Gettel Hyundai of Sarasota responded

Mr. Bolz, Thank you for your feedback about this service experience. You are a loyal and valued customer, and we are so sorry to hear your recent service visit resulted in this frustration. Your comments are concerning and will be addressed with our Management Team. Our goal is to provide a smooth transaction for all our customers from start to finish. We do hope to restore your confidence back in our dealership and earn your business in the future.

November 13, 2022

They - Ben and the whole service team - treat you like you are part of their family. More

by adler0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Gettel Hyundai of Sarasota responded

Thanks for servicing your vehicle with us. It is so nice to hear that our team is providing you with the 5-Star experience that you deserve. We hope to see you again soon!

November 11, 2022

Try to schedule service and can't get an appointment for 6 to 8 weeks if lucky More

by ROBDAVJOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Nov 11, 2022 -

Gettel Hyundai of Sarasota responded

Mr. Johnson, Please accept our apology as we are having technical difficulties with our scheduling system. Please call in and ask to speak with Ben Anderson 941-923-1411. He will assist you and provide an earlier appointment.

November 08, 2022

Hyundai has not followed through on any of the requests that we have made to contact warranty and or insurance. We’ve had to call the Sarasota Hyundai multiple times with no success. Customer service does More

by GLORIATRACY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsurr
Nov 09, 2022 -

Gettel Hyundai of Sarasota responded

Ms. Tracy, Customer service is our top priority, so I am glad you reached out and I was able to connect you with our Service Manager, Tom Hayes. If a Hyundai Case Manager contacts us, we will certainly provide the information as we have shared with you. Thank you - Melissa Bonner Customer Relations Manager

Nov 10, 2022 -

GLORIATRACY responded

Thank you Ms. Bonner for contacting me to help expedite my issue. Since my post I have received contact from you and Mr. Hayes. While it was not the answer I was going for, I am thankful to have received a response and conclusion. Thank you. Gloria

November 08, 2022

It's clean, the people are super nice and they do a very good job. More

by BBLUM200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know any names
Nov 09, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your business. We will be here to serve you at your next appointment.

October 24, 2022

They don't even have parts to fix your car. They don't care once they have your money. These cars will kill you and hyundai will still get paid More

by KRISTENWADE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melanie Brennan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Gettel Hyundai of Sarasota responded

Your business is valued here at Gettel Hyundai of Sarasota. Please accept our apology. We are also frustrated with the automotive supply chain issues and want to serve all our customers as quick and efficiently as possible.

October 19, 2022

James is always great to work with. Very accommodating and friendly and takes the time to make sure the customer is taken care of. More

by bun1978
Recommend Dealer
Yes
Employees Worked With
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2022 -

Gettel Hyundai of Sarasota responded

We thank you for allowing us to service your vehicle and for taking the time to write this review. James and our Team will be here to serve you at your next appointment.

October 18, 2022

Staff are very helpful/knowledge and committed to providing the best service to their guests More

by Vampire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Stare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for sharing your experience with our community. We are so glad that you chose us and are so grateful to have you as our customer.

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