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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
756 Reviews

756 Reviews of Gettel Hyundai of Sarasota - Service Center

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January 09, 2023

Both Tom and Ryan were very helpful, professional, and great at staying in touch with me during the several weeks and two visits it took to rectify the unusual issues I had with my 2016 Equus. More

by PRSAUA
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom
Jan 10, 2023 -

Gettel Hyundai of Sarasota responded

Thank you for your business and taking time to write this nice review. It is nice to know that Tom and Ryan were able to assist you. Please let us know if we can do anything to make your driving more enjoyable!

January 08, 2023

Ryan did a outstanding job and provided quality customer care. He kept me updated thru the service More

by Rexerudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Hyundai of Sarasota responded

Thank you for your business! I will certainly pass along the wonderful feedback about Ryan. Our team is here for all your future automotive needs.

January 08, 2023

My daughter’s was towed to the dealer for the second over heating issue in just about as many months. They said the radiator was physically damaged. They sent a video with an estimate of several thousand dol More

by Never Gettle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Benjamin Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Hyundai of Sarasota responded

We appreciate that we have the opportunity to reply, on multiple platforms, to this situation. Our Hyundai Certified Technician and Advisors are highly trained professionals who take great pride in providing excellent service. Gettel Hyundai of Sarasota only does business in an honest and transparent manner and will not condone any practice that violates these principles. Our inspection and video, provided to your daughter, shows that an outside influence damaged the vehicle. Authorization for Warranty coverage is granted by Hyundai Motor Corporation and not at the Dealership level. We take integrity in our business dealings very seriously. We wish her the best and will be here to serve her if she chooses.

Jan 09, 2023 -

Never Gettle responded

Your dealership claimed it had physical damage not Hyundai. A claim was not submitted to Hyundai Motors. I have the radiator and allot of pictures. There is no physical damage. If you took your integrity seriously you would have looked yourself and not just took the technicians word. Who as we all know makes more on a customer pay job then a warranty. This is not my first day at the rodeo.

January 08, 2023

I have been going back to the dealer since 2014. Always a great group of customer service representatives. Maintain contact with you during your vehicle process . Iris More

by IRISPINERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Parisey
Jan 09, 2023 -

Gettel Hyundai of Sarasota responded

We appreciate you publishing these reflections on your recent experience. Thank you for your business and kind words. Have a wonderful day!

January 07, 2023

Always treated good! Like Benajim & Tom (service manager)!!! Dealership is clean. Like being able to sit in the drive thru since I get cold inside More

by pattichapin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Gettel Hyundai of Sarasota responded

Your business is appreciated! Ben, Tom and our Team look forward to serving you for many years to come.

January 07, 2023

They have been great. no problems so far. Just got my new car on 11/09/2022 More

by ROBBIECELL
Recommend Dealer
Yes
Employees Worked With
John Williams
Jan 09, 2023 -

Gettel Hyundai of Sarasota responded

Thank you for your kind words. It was our pleasure! Congratulations! Our team here at Gettel Hyundai of Sarasota is always at your service!

January 05, 2023

Personable staff, happy with work performed, service writers have to be in more communication with customers when keeping vehicles for extended warranty work. More

by ANTHONYL1249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Duane Stare
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Gettel Hyundai of Sarasota responded

We take pride in providing outstanding service to our customers and are very happy that you are satisfied. Thank you for choosing Gettel Hyundai of Sarasota!

December 27, 2022

I was given a horrible value of my vehicle and treated as if I didn’t matter when you guys called and invited me when I was hesitant over the phone to come in! More

by Bigdiesel941
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Dec 28, 2022 -

Gettel Hyundai of Sarasota responded

We appreciate the opportunity and are disappointed that we could not assist you in purchasing a vehicle. Please rest assured that all feedback is reviewed by our management team. We appreciate every customer and hope to earn your business in the future.

December 27, 2022

Prompt service, once I was and to get the appointment- my only complaint is how long it took- out of hand. More

by SARAHOOP723
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Slayback
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mccormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Stare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Luna
Dec 28, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for choosing Gettel Hyundai of Sarasota as your service center. We appreciate your feedback and want you to know that our entire team is dedicated to your satisfaction. Happy New Year!

December 26, 2022

Prompt, friendly attention and a thorough, professional service. The waiting area was quiet and well stocked, the wait time was reasonable. More

by AGORESH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Gettel Hyundai of Sarasota responded

Thank you for your compliments and your excellent review regarding our dealership. Our customers are our number one priority and it’s encouraging to know that we provided you with the level of service that you deserve. We appreciate your business and anticipate serving you again in the future.

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