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Gettel Hyundai of Sarasota - Service Center
Sarasota, FL
756 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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756 Reviews of Gettel Hyundai of Sarasota - Service Center
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April 22, 2023
5 It was a very good experience. My advisor had great knowledge and care. Ryan was professional and cordial, keeping me informed of what was the needs my car had. Ryan definitely cha My advisor had great knowledge and care. Ryan was professional and cordial, keeping me informed of what was the needs my car had. Ryan definitely changed my mind about dealership personal. I definitely will be back for all my car's needs. And hopefully he will be there to take care of my car More
by RYbisse
Verified CustomerEmployees Worked With
5
April 19, 2023
From arrival time to completion of service took 3 hours. I had an appointment so 3 hours for an oil change and tire rotation is unacceptable. I recommend re-evaluating the routine service process because so I had an appointment so 3 hours for an oil change and tire rotation is unacceptable. I recommend re-evaluating the routine service process because something appears to be broken. More
by JETBIKER1800@GMAIL.COM
Employees Worked With
April 19, 2023
We had the unfortunate event of taking my vehicle to Gettle Hyundai of Sarasota this AM for a warranty issue (sunroof fell off track completely while driving & will not close). We called in 2 weeks ago Gettle Hyundai of Sarasota this AM for a warranty issue (sunroof fell off track completely while driving & will not close). We called in 2 weeks ago for an appointment & was told the only available was today. While on the phone during the scheduling process we asked if Enterprise is available at this location due to this being our family car, we will need transportation. We were told Enterprise is on site, and ready to help when we get there. Upon arrival we were greeted by Duane, and he automatically stated that they will not be able to even LOOK at the vehicle for 7 days. We asked if we should just bring the car back in 7 days, and he let us know it needed to be on site to be in que. Weary about the situation, we proceeded with the paperwork and requested a rental car. After about an hour an Enterprise representative stated that we will need to cover the rental car fee of $38 per day, and a $300 deposit. Considering this is a warranty issue we were taken back by the fees & even more so that Duane let us know it will be at least 7 days for the car to even be seen. We asked Duane if they would cover half of the fees, since it’s not our fault that the service department was backed up or if we should reschedule for another week that we will only need to rent the car for 2-3 days. He stated there was nothing they could do, and this was our only option (to pay for the rental car & possibly cover the sunroof repair). At this point, my husband was frustrated and asked to speak to the service manager, Tom Hayes. The service manager would not even hear him out, answer the phone with me and stated “this was our only option” if we wanted the car fixed. I called the main line and requested to speak with the service manager and was hung up without even saying hello. I have personally been in the car dealership industry for many many years, and I would hope this is not an acceptable encounter. The service manager had an “I don’t care” attitude with no desire to help us at all. I have posted a negative review on their Facebook page and found MANY other unhappy customers with this location. DO BETTER, this is not a way to do business & you lost ours. I never post poor reviews, but this encounter deserves its posted everywhere. More
by Thea
April 18, 2023
They are friendly and professional. They meet their committed service time. Gettel, like virtually all employers, is having problems finding staff. Resulting in more filled calendars. T They meet their committed service time. Gettel, like virtually all employers, is having problems finding staff. Resulting in more filled calendars. They are selecting good people and not warm bodies More
by WMMR21_
Employees Worked With
April 15, 2023
From The process of calling to make an appointment to having the service done was a very nice experience. having the service done was a very nice experience. More
by Emmymilkent
Employees Worked With
April 15, 2023
Although Melanie Brennan is my advisor Benjamin filled in for her while she was on vacation. It completed my car sooner than I expected. I am very pleased the way he stepped in for Melanie. for her while she was on vacation. It completed my car sooner than I expected. I am very pleased the way he stepped in for Melanie. More
by ISCTS
April 13, 2023
Good customer service fast service the attention is special with all courteous people working there special with all courteous people working there More
by Alex
Employees Worked With
