Gettel Hyundai of Sarasota - Service Center

Melanie answered all my questions. Dealership has taken good care of my vehicle Thank you very much Dealership has taken good care of my vehicle Thank you very much More

I have purchased many cars from you including my present car. I always brought them back to you for maintenance . Excellent service,never had a complaint.Always a long wait,but I just bring a book to read. car. I always brought them back to you for maintenance . Excellent service,never had a complaint.Always a long wait,but I just bring a book to read. Will definitely continue to bring my car there for service. More

Several people at the dealership were very knowledgeable and friendly and I greatly appreciated that. However over and over again in the service department there were many problems. and friendly and I greatly appreciated that. However over and over again in the service department there were many problems. More

It was the worst service experience in the 7 years I’ve been coming to Gettel . My car was brought in on April 18th and told it would be 4-7 days. 10 days go by and maybe it took 5 calls to get one returne been coming to Gettel . My car was brought in on April 18th and told it would be 4-7 days. 10 days go by and maybe it took 5 calls to get one returned . And meanwhile I’m using a rental car More

This was my 3rd visit with Duane. I DO NOT want to return here. I am very upset and disappointed with the service that was delivered every single time now. My first visit about this i I DO NOT want to return here. I am very upset and disappointed with the service that was delivered every single time now. My first visit about this issue was in December 2022, and continued till this March 2023. I was scheduled with Duane in December and needed to fix my window switch in back passenger seat, change oil, update computer software, change some filters, etc... I know that every single time that I am there for ANY kind of service, I spend no less than 2 hours there. This time, I spent over 4 hours for what I thought was supposed to be done, which was oil change, filters, software update, check tires, and check window switch. As I was told, software update was supposed to be done, too, after I spent those 4 hours, I was told that software update and window switch wasn't going to be done. Duane somehow wasn't aware that the system that will be updating is also being updated and that can't be done for another week?? I understand the window switch part needed to be ordered so I had to wait another 3 weeks. He told me that as soon as the part will come in, I can get into the shop whenever and it will be done under manufacturing warranty. I had to call back myself, even though I was told that someone would reach me and let me know that the part has come in, and make an appointment in about 3 weeks. As I come in, Duane says that the part was BROKEN during delivery and it's not working after I already spent some time waiting. HOW DO YOU NOT CHECK YOUR PARTS WHEN THEY COME IN TO MAKE SURE CUSTOMER DOESN'T COME IN FOR NOTHING, CHANGING THEIR WHOLE WORK SCHEDULE FOR THE DAY? Again, I was told someone will reach me when the part comes in, which is another 3-4 weeks since its backordered. And I ended up calling back again myself, made an appointment, but ASKING for Duane to reach me back, letting me know if this time part is in and it's for sure working. I got nothing back. Is it my job to keep asking for good service and for someone to let me know that I don't need to waste my time, again? I get in, expecting something won't go right. This is 3rd time in now. And I will say this in polite way that Duane shows no enthusiasm to greet me as a customer, not once that I was with him. He asks what I am here for, and I let him know I'm in for the part for window switch and software update. He had no recollection whatsoever about this issue, trying to navigate my account. As I am waiting, I let him know that I hope the part is in and it's working. He calls in to the parts service, and as he ends the call, he lets me know that the part HAS NOT ARRIVED. Also, somehow this time, mentioning that customers can do their own software update, THERE'S A CHARGE to do an update at the dealership? So, I needed to be there THREE TIMES to let me know there's a charge AND the part is backordered for ANOTHER month. I said, I called and asked for him specifically, trying to ask to get back to me and let me know if the part got there. How difficult can it be. I can’t be coming back for this... Got to question the knowledge about his work. I must mention that I got scratch on the inside of the car from previous service, got it washed without my permission, bent my license plate, and when I got there and complained, I was told that that's normal and happens after their washes. Also, was told that my account will have a note to not wash at all, and still was put to wash. The service has problems communicating. Another time when I left to have another part repaired, I wasn't notified that the car isn't repaired yet and I can pick up my car before they close. Got there and saw the service was closed and wasn't aware of where the car was. I never agreed to leave it there overnight. Got charged for service that was supposed to be covered by warranty. I question myself why I kept coming back here. More

Labor and parts shortages are everywhere. They did the best they could and I am very pleased with the results. My service advisor, Duane, took time to explain everything to me and listen to m They did the best they could and I am very pleased with the results. My service advisor, Duane, took time to explain everything to me and listen to my concerns and questions. The waiting room was clean and comfortable. 5 stars More

The service for their Auto Butler program is great. Melanie was very professional & prompt with getting my car serviced. Melanie was very professional & prompt with getting my car serviced. More

It was another great experience waiting for my car to be serviced by your auto butler staff serviced by your auto butler staff More

Very efficient and professional. Good customer relations. Very productive and timely replacing needed repair parts. Good customer relations. Very productive and timely replacing needed repair parts. More

Always on time and good customer service very knowledgeable and general very happy with the service knowledgeable and general very happy with the service More