Gettel Hyundai of Sarasota - Service Center

I’ve used this dealer ship for years, always satisfied. People who work there are always friendly and helpful. People who work there are always friendly and helpful. More

Car was dropped off on a Saturday for 2 recalls After we signed paperwork she told us they had No headlights … car would be ready Monday and she would call us …. No word from her till Thursday - never retur signed paperwork she told us they had No headlights … car would be ready Monday and she would call us …. No word from her till Thursday - never returned voicemails or answered texts . Poor communication skills and is the manager !!!! More

My car was held for 4 days due to assigned rep not keeping process going forward when he had an off day the day after I dropped my car off. Lack of communication for the first 3 days made for an unac keeping process going forward when he had an off day the day after I dropped my car off. Lack of communication for the first 3 days made for an unacceptable outcome to this appointment. The parts were available/in stock so there was no reason to be without my car and having to Uber to appointments while waiting for the work to be completed. This type of unprofessional behavior is why private mechanics are sought out instead of using a dealership. More

I left feeling like he wanted to screw me. A list of emergent need immediate attention when I asked about it I was told it’s not immediate it’s just upkeep, so which is it? A list of emergent need immediate attention when I asked about it I was told it’s not immediate it’s just upkeep, so which is it? More

In and out, very easy to deal with. I would definitely come back here!! Ask for James I would definitely come back here!! Ask for James More

I did not like how recommendations where sent to my phone. Very misleading. One could think all those items needed to be done. I just had 5 new tires put on my car and alignment. One of the recommendat phone. Very misleading. One could think all those items needed to be done. I just had 5 new tires put on my car and alignment. One of the recommendations was an alignment. I found that to be extremely misleading More

Melanie, as always, took care of my seat problem. The plastic side to my seat broke. She had me in and out in no time. The plastic side to my seat broke. She had me in and out in no time. More

All and all my experience has been good. Once I was sold tires that only lasted three years and I drive approx 5000 miles a year. I ordered tires again and when I arrived for my appointment Once I was sold tires that only lasted three years and I drive approx 5000 miles a year. I ordered tires again and when I arrived for my appointment 3 weeks later, I was told the tires were not ordered. I ordered better tires at a better price with a better warranty at Tire Kingdom. The Tire Kingdom tech found my wheel lock in my wheel cover where the Gettel tech had left it. More

Took a minimum of 2 days to get a call back from Melanie every time I called. I felt like I was not a priority and when I decided not to purchase the part I needed due to price, I was dismissed to anoth every time I called. I felt like I was not a priority and when I decided not to purchase the part I needed due to price, I was dismissed to another department. After picking up my car the first time, the problem still persisted with a check engine light 10 minutes after leaving the dealership and broke down on the highway. I was told the original issue I brought the car in for was the main source of the problem when I brought it back and it was never addressed the first visit. This cost me 3 weeks without a vehicle and $900 dollars to fix something that wasn’t the issue. I am a completely unsatisfied customer and will never return to Gettle Hyuandai of Sarasota. More