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Gettel Hyundai of Sarasota - Service Center

Sarasota, FL

4.2
758 Reviews

758 Reviews of Gettel Hyundai of Sarasota - Service Center

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September 08, 2023

Outstanding experience in every respect. Ryan was courteous and efficient, and made sure to keep me informed on the progress. More

by KWC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Gettel Hyundai of Sarasota responded

Thank you for choosing us as your Service Center. Ryan and our Team will be here to serve you again.

September 07, 2023

The customer service was unacceptable. I had an appointment and still had to wait there for two hours and they did not resolve the issue so I need to go back. I have bought six cars from H More

by jcatena71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Verville
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Anderson, Angelina Bigi
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

We are disappointed to hear about your experience. If you would like to discuss in detail, please reach out to our Service Manager, Tom Hayes 941-923-1411. It is only with direct feedback that we can make improvements.

September 07, 2023

Melanie Brennan is exceptional! She truly cares and makes the dealership look good! She goes above and beyond! More

by LAROSEFOREVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson, Melanie Brennan
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

Thank you for sharing these thoughts about your recent Service experience. We agree Melanie is a great team member that cares about customer satisfaction. Our team will be here for you, be it in Sales or Service!

September 07, 2023

Very efficient and always takes care of whatever needs to be on with the service of our cars More

by SUZETTEFIVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Slayback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Stare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Anderson, Melanie Brennan, James Mccormick, Angelina Bigi
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

Thank you for sharing your experience with our community. We are so glad that you chose us and are so grateful to have you as our customer. We wish you many miles of driving joy!

September 07, 2023

Daniel always puts the customer first and is very courteous and friendly. It is somewhat difficult to get a timely appointment. Usually, I have to wait 2-3 weeks or more. More

by mayers0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

It makes us very happy that you took the time to write us a note. We appreciate your business and we always strive to provide great service. Thank you for your kind words about Daniel and have a wonderful day!

September 04, 2023

Very friendly and courteous. Took care of my needs in an efficient and professional manner More

by simas.sidlauskas1
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson, James Mccormick
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

We are thankful to have your business. Be it in Sales or Service, our goal is 100% customer satisfaction. Happy Driving!

September 04, 2023

Informative, courteous, fast. They went one step furtherance washed my dirty car. I would recommend them. More

by DANCECLASSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Mccormick
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

On behalf of Gettel Hyundai & Genesis of Sarasota, thank you for your business and the recommendation! Our Team works hard to ensure that our customers get outstanding service, and it makes us very happy that it reflected during your recent visit.

September 04, 2023

Melanie is amazing that’s why I continue to come back. However, calling to try to schedule an appointment is a huge problem to talk to a call-center. More

by brianakh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melanie Brennan
Sep 15, 2023 -

Gettel Hyundai of Sarasota responded

We appreciate your business and kind words about Melanie. Your feedback is important and will be used to make process improvements. We will be here to serve you at your next appointment.

September 03, 2023

1.) I came in for an oil change and the mechanic put in the wrong wt oil. Recently I requested my tires rotated. IT wasn't done. It want on the invoice either. Three strikes your out. One more time. Someth More

by andrew0222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I dont keep track of names
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

We are disappointed to hear about your experience. If you would like to discuss in detail, please reach out to our Service Manager, Tom Hayes 941-923-1411. Your business and satisfaction are our number one priority.

September 03, 2023

The customer services is terrible, They broke the antenna of my car. They need more employees. they take too many hours in something of 30 minutes. you should give a rental car when you have a recall More

by Emerald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Zamora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Anderson
Sep 11, 2023 -

Gettel Hyundai of Sarasota responded

We understand time is valuable and apologize if this visit took longer than it should. We know you have many choices, and our hope is you will find value in our Hyundai Certified Technician and Advisors. We always want your vehicle running great. We will be here to serve, the next time your vehicle requires our attention.

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