Gettel Hyundai of Sarasota

I brought my one month old Sonata Hybrid in because the navigation system was dead. The service person looked at it, said it would take a week to get it into the shop to be diagnosed and then time for part navigation system was dead. The service person looked at it, said it would take a week to get it into the shop to be diagnosed and then time for parts and repair. I explained that we were leaving to return north in May 4. He said the work could not be done before then and offered a rental car in the interim. I explained that a rental car would not help because I needed to get back. He was polite but said I should just get the problem fixed up north. Before I left, I looked for Sam who had explained how the electronics worked when we picked up the car. Sam agreed with me that it was likely a software problem. He helped me connect with Hyundai Link by phone. They said the problem was due to a software upgrade that had recently been pushed to the car. They said a patch to fix the problem should be downloaded automatically on Monday. Sam was incredibly helpful. He is an extremely knowledgeable resource especially when it comes to problems with the car’s sophisticated electronics. Your service department should take advantage of his expertise. You should also figure out a way to reduce the waiting time for service. More

Angelina was awesome. I appreciate the service. The deal ship has good personal and are very informative. I appreciate the service. The deal ship has good personal and are very informative. More

I brought my vehicle in for a vehicle recall. Ryan Verville was my service rep and like always was fantastic. I highly recommend your dealership and Ryan in particular. Ryan Verville was my service rep and like always was fantastic. I highly recommend your dealership and Ryan in particular. More

Great service and our salesman was OUTSTANDING. HE went above and beyond .We were in and out HE went above and beyond .We were in and out More

Melanie was so helpful in dealing with a very stressful situation when all my brake related lights went on at once. The car felt dangerous to drive and she handled it in a very efficient and professional situation when all my brake related lights went on at once. The car felt dangerous to drive and she handled it in a very efficient and professional manner. My only concern was it took from Saturday to Thursday just to get it diagnosed which she had no control over and I was without my car for almost 2 weeks. Melanie assisted with the rental car which was covered as well as the extensive repair of the hydraulic system. My experience with Hyundai has been that you stand behind your product. More

Tune up was relatively quick Diagnosis of other maintenance need v helpful I'll be back soon to get the rest done maintenance need v helpful I'll be back soon to get the rest done More

Good dealership, good customer service. Prices not so much but you know all dealerships are expensive. Prices not so much but you know all dealerships are expensive. More

Very personable and helpful staff. Finally got the recall issue fixed. Did not have to wait very long. Finally got the recall issue fixed. Did not have to wait very long. More

Did a great job in my Santa Cruz first oil change and maintenance. Melanie very personable great reception area. maintenance. Melanie very personable great reception area. More

Very helpful and got me the car of my dreams. Not pushy and helped me find what I was looking for. Not pushy and helped me find what I was looking for. More