Gettel Hyundai of Sarasota

Bob Wood has been our service advisor for several years (for my husband's Sonata & this my 2nd Tiburon). He is always very friendly, knowledgeable and personable with us and his other customers. It shows a (for my husband's Sonata & this my 2nd Tiburon). He is always very friendly, knowledgeable and personable with us and his other customers. It shows as he seems to be the one many of the customers want to have as an advisor. I have full confidence that my car will be serviced properly when he takes care of it, a thorough job is always done. We look forward to many years of continued service satisfaction with Hyundai and Bob Wood. More

We continue to be impressed with Bob Wood's professionalism, courtesy, caring and results. He, in large part, is a major contributing reason we were comfortable with both of our new car Hyundai professionalism, courtesy, caring and results. He, in large part, is a major contributing reason we were comfortable with both of our new car Hyundai purchases. We look forward to continuing our relationship. More

Great dealership and smart business. Excellent service. Advisor Bob Brennan is very knowledgeable and straightshooter. Service Manager John Beckwith runs a very excellent Service department. Advisor Bob Brennan is very knowledgeable and straightshooter. Service Manager John Beckwith runs a very excellent Service department. More

Just arriving from Oregon, I noticed an oil drip. I took it into Gettel and the experience was far above what I am used to. Attitude makes a world of difference. The service advisor, Ashley McCarrick, pro it into Gettel and the experience was far above what I am used to. Attitude makes a world of difference. The service advisor, Ashley McCarrick, provided me service that was excellent. I will definitely use Gettel for all my Hyundai needs. More

I was not pleased when i came in and sat there for a hour and then was told that my part was not in. I received at least three e-mails with notices about my service appointment, I could have been notified th and then was told that my part was not in. I received at least three e-mails with notices about my service appointment, I could have been notified that the part didn't come in before i took the day off. But it did come in while they were looking for a car to give me to take home and come back the next day. I was also told that it would take about a hour to do the work about three hours later it was done. While sitting there the service manager walked by me at least eight times and never even gave me a hello. More

Reason for visit: returning a leased car. Unfortunatly Reason for visit: returning a leased car. Unfortunatly on April 17th, my husband passed away. He was the proud owner of a Genesis coupe. The car was Reason for visit: returning a leased car. Unfortunatly on April 17th, my husband passed away. He was the proud owner of a Genesis coupe. The car was well taken care of as my husband has always had pride in all his vehicles. Prior to the Hyundai he owned several Lexus's as well as Lincoln town cars. The day after he passed I contacted Hyundai Moter Finance (HMF) to discuss what to do with his vehicle as he leased it. It had only 5100 miles on it, garaged and without a scratch. The person I spoke to said to fax in a death certificate as well as letter of intent and then they would let me know what to do with the car. I did as directed about one week following his death. A week following I started receiving phone calls requesting payment. Daily phone calls were made asking to speak to my husband and how they could reach him as his payment was due! Finally (HMF) called and told me to simply turn the car into the dealer. When doing so the "general manager" said "what do you want me to do with it?" and that he had only been with this dealer for 8 months. He didn't know what to do. I feel Hyundai as a company should have better policies on this issue. I am appalled by the insensitivity as well as lack of professonalism of this company.I personally will never purchase a vehicle from this company and would not recommend them. This dealership is a disgrace. The general manager did not have a compassionate bone in his body. He was rude, inseneitive and unprofesional. More

Loaner was not available, although I asked for one when setting the appointment. I had to wait 15 minutes for Hertz to deliver a small car that wreaked of cigarette smoke. I had no time to wait for another setting the appointment. I had to wait 15 minutes for Hertz to deliver a small car that wreaked of cigarette smoke. I had no time to wait for another one. The final bill did not include discounts we agreed to when I turned in the car with Car Care coupons. I found out the error myself and it was corrected. Although the car was washed, the wash did not include the interior. A section of the windshield had a strange residue glued to it that I had to scrape off and clean. Not one of my better service experiences. I would generally recommend this dealership, but not today. More

Lounge could be better equipped with more desks and plugs for laptops and the drinks were all gone. However, everything was done on budget and on time. for laptops and the drinks were all gone. However, everything was done on budget and on time. More

I discovered a nail in my tire and low pressure. I stopped in hoping for a quick turn around. Patrick was very helpful. Squeezed me in asap. He also added in my service that was also due. He even was stopped in hoping for a quick turn around. Patrick was very helpful. Squeezed me in asap. He also added in my service that was also due. He even was able to apply a coupon that I received in the mail. 90 minutes later, my tire was fixed and car serviced. Thanks Patrick! More

Bob was very professional and efficient. I was impressed that there were people available immediately to repair my window chips. I highly recommend the service dept and never feel any high pressure for adde that there were people available immediately to repair my window chips. I highly recommend the service dept and never feel any high pressure for added services. Keep up the great work. More