Gettel Hyundai of Sarasota

Awful experience. Terrible Experience top to bottom. Service Dept is the only reason I come back here. Sales is very unprofessional. I hate the back and forth game. I h Terrible Experience top to bottom. Service Dept is the only reason I come back here. Sales is very unprofessional. I hate the back and forth game. I have good credit / comparable debt and I expect a little customer service and I got none. I left there with a brand new car not very clean, one set of keys and no demonstration. I do like my new car though - after I detailed it and hooked up all the gadgets myself. I never received a follow up call. When I was there my sales rep told me about ten times to make sure I give a good survey. He also told me he hated his job a few times. This is the exact opposite of how any sale / customer service should be held. I manage a Financial Firm in the sales division. I work diligently with my clients and give top customer service - that is why they come back to me year after year. I know all the sales games of course too being in the business (I finance equipment for businesses) and I asked them to stop BS'ing me but they insisted to treat me poorly. Unrelated to the sale of the vehicle - I asked for a bottle of water for me and my wife and nobody got us one. I took it upon myself to grab a couple out of the frig by the main door and the girl who was at the front counter rolled her eyes and said "wow, people really feel entitled to do whatever they want today, UGH". I mean give me a break. I think everyone in there should take a sales course and a customer service course. Again, the only reason I come back to Gettel is because of Amber in service dept. For the record I dont like to giving bad surveys but I am honest. It is the only way to be. More

Horrible Customer Service I came in 12/13/15 to look at the new Genesis Sedan. I was greeted by a salesperson who asked why I was coming in today. I told him I was interested i I came in 12/13/15 to look at the new Genesis Sedan. I was greeted by a salesperson who asked why I was coming in today. I told him I was interested in a new Genesis 3.8. He then told me immediately we do not demo cars on Sunday's. So I said to him so your telling me I can not test drive a car today. He told me only if I am purchasing it. I didn't know hyundais are now like ferrari's. Totally turned off by Hyundai and ever wanting to buy one all because of my experience. Made me feel like I couldn't afford the car or something. FYI jerk I delt with I drive a Cadillac. More

Long Distance Purchase made easy All negotiations were done by phone. Pricing was straightforward and the dealer delivered the car 60 miles and the salesman stayed for a 30 minute tes All negotiations were done by phone. Pricing was straightforward and the dealer delivered the car 60 miles and the salesman stayed for a 30 minute test drive and even reprogrammed my garage door opener on a ladder. All in all a good experience. More

Excellent From Jim our sales person (who we've bought from twice now), his manager, Roy and the finance Director, Matthew, we had a great experience. Everyone From Jim our sales person (who we've bought from twice now), his manager, Roy and the finance Director, Matthew, we had a great experience. Everyone was supper helpful, knowledgeable and easy to work with! It was even, dare i say, fun!! We love our new Santa Fe Sport and got it at a great price with great features!!! More

The best. The best service and products I've every experienced in my life. Everyone there is always helpful, happy, and knowledgeable... after purchasing a new The best service and products I've every experienced in my life. Everyone there is always helpful, happy, and knowledgeable... after purchasing a new car from there I only have it service there. More

Easy without pressure. Every staff member that helped me was super friendly and helpful. It was like dealing with friends rather than strangers. Would definitely recommend Every staff member that helped me was super friendly and helpful. It was like dealing with friends rather than strangers. Would definitely recommend Gettel Hyundai of Sarasota. More

Trade Great! They worked really hard to make the numbers if my needs. They knew exactly what I need and worked hard to make it happen. Great! They worked really hard to make the numbers if my needs. They knew exactly what I need and worked hard to make it happen. More

Amazing Service Ian our salesman and (Steven) we believe is his name in the finance department were wonderful to us. The managers of the sales department were most ex Ian our salesman and (Steven) we believe is his name in the finance department were wonderful to us. The managers of the sales department were most excellent as well. We will definitely be doing business there in the future. Gave us a good trade in value on our car as well. More

Having been working with Evan on the service department and as always he is outstanding going above and beyond. Also Amber whom I had the chance of talk to for the first time make this another great exper and as always he is outstanding going above and beyond. Also Amber whom I had the chance of talk to for the first time make this another great experience at Gettle Hyundai. Thank you guys for the great service, it's hard to find such a good customer service!!! Also thank you to the mechanics that worked on my car for doing it fast and precisely. :-) More

This was my first visit; I'll be back I recently moved to Sarasota so I needed to find a dealer to maintain my car. Gettel just happened to be closest, so I had my scheduled maintenance d I recently moved to Sarasota so I needed to find a dealer to maintain my car. Gettel just happened to be closest, so I had my scheduled maintenance done there. Within seconds of my driving into the service area, I was greeted and asked how I could be helped. The service was excellent. I am very pleased. More