Gettel Hyundai of Sarasota

I have been going to Hyundai service for 15 years. I brought my car in for service and it took them 7 days to return. What is going on! I will think twice before I buy another Hyundai from Gettlel becau brought my car in for service and it took them 7 days to return. What is going on! I will think twice before I buy another Hyundai from Gettlel because of the service dept. More

Took our car in the morning because it made a weird noise, they called us in the afternoon telling us they were so busy that nobody even looked at the car and told us it they will try to fix it on the noise, they called us in the afternoon telling us they were so busy that nobody even looked at the car and told us it they will try to fix it on the next day and so we believed. The next day, they never answered our calls and never called us back even if we left a voicemail. We need the car, we need it to go to work and if they can’t fix it then they could have told us so we can go somewhere else. And it is under warranty so they could have at least give us a rental car if it will take time to repair. We will NEVER buy a car from this dealership again. Full of BS! More

I own a 2009 Hyundai Santa Fe. The stop lamp switch and wiring harness melted in my Santa Fe and made an overwhelmingly strong chlorine smell in my vehicle. Upon researching this issue myself, I discovered wiring harness melted in my Santa Fe and made an overwhelmingly strong chlorine smell in my vehicle. Upon researching this issue myself, I discovered there is a recall (NHTSA Campaign Number 13V113000, Hyundai Campaign Number 110) for this issue. Not only does it stop my brake lights from working, it also is a fire hazard, and affects my cruise control to where it will not disengage with the brake pedal. After taking my car to Gettel Hyundai Bee Ridge Rd, Sarasota FL with all the appropriate documentation and Hyundai Case Number, they refused to repair or even look at the stop lamp switch (they will claim they have, but anyone can look quickly under the bottom of the dash and see the melted wires easily). Took the car to our trusted local ASE mechanic who told us right away the issue we were seeing with the melted wires and stop lamp switch. He gave us the recall paperwork with the melted stop lamp switch piece and took pictures of the melted wires inside my vehicle. Sadly my trusted mechanic cannot fix the issue himself as this is a Hyundai recall and must be addressed by Hyundai directly. When we went back to the dealership to show Alan, the service manager who refused to honor the recall previously, the melted part and melted wire picture, after calling us into his office to help us, he then yelled at us to leave and told us the police would be called upon us. All I want is for Hyundai to honor their policy of keeping customers safe with safe vehicles. This service center is content with me leaving in my car with the potential of my car catching fire and my cruise control staying stuck on. I have lost all faith in Hyundai and their dedication to customers. Please do not trust your car to go here-I do not want anyone to get hurt and left with an unsafe vehicle. More

I bought a Certified used Sonata 3 years ago and it has been nothing but the feeling of just being bent over a barrel since I walked out the door with it. I purchased the Warranty with all of the bells and been nothing but the feeling of just being bent over a barrel since I walked out the door with it. I purchased the Warranty with all of the bells and whistles and thank God I did or I would have averaged of about $1000 per year in repairs from the car just falling apart. However, they failed to let me know that the services that I quite heftily prepaid for aren't covered if I don't pay for the "recommendations" that are made for my car each time I bring it in. Hmmm..my car didn't come with an owners manual so they "threw one in for $200". I opted for the 7 year loan so that I could afford the platinum protection plan on the Certified 2014 Sonata that has had a cigarette/vinegar smell that they promised to get rid of which they never have..until I rented an ozone machine myself. Basically, I will never again buy a substandard car thinking I am getting a deal when I have paid far more in my time, heartbreak and money in the long run. If I had bought a Toyota or Honda for a hundred bucks more a month I wouldn't have had such a horrible experience. Every time I go to the service department they basically look at me like I'm crazy to expect anything different. None of the people on this website even work here anymore. More

Refusing to Fix Our Car So apparently I have to pick a rating, so it will get one star for this dealership and star goes to the three employee's that have helped us out, Rodn So apparently I have to pick a rating, so it will get one star for this dealership and star goes to the three employee's that have helped us out, Rodney Ryans going above and beyond to make sure our children were taken care of when buying their cars. And to Ben and Melanie in service for their caring and understanding throughout this ordeal we have been through. In 2019 my family has come to this dealership and bought 4 cars. Thank you Rodney for making sure they received a good experience. Let's move on to Service Department Manager which could learn some customer service skills, Alan Moss.....we bought a 2015 Hyundai Genesis and since day one we have had nothing but issues. Windshield wiper blades that didn't work and squeaked when used. Not even a week and half after buying the car I was told by Alan that I would have to purchase new ones as they are not required to do an inspection on them when a customer buys a car. After several attempts and going to a higher up they replaced them. Continuing on with the Service Department....let's move forward a bit, the car was vibrating bad when driven and can only be felt in the driver's seat. They had our car for 5 days and they could not find anything wrong. When I went to pick it up they informed me that the car was fine. We then took it to our mechanic that we use for our other cars and it took him no more than 5 minutes after driving it that the back left rim was bent and causing all the vibration when driving it. So back we went to the dealership so they could fix what our mechanic found. How pathetic is that. Not to mention that front end of the car underneath the fender is scratched bad and paint missing and looks awful and that is how they sold a car to us. What kind of inspection do they do on a car they sell people, obviously not a good one. Continuing on with the Service Department yet again...let's move forward some more....after picking up the car yet again, not even 20 minutes on my way home the display started going out. Blinking off and on making the steering wheel unable to use. So once again we brought the car back. They had my car yet another 6 days and all they did is reset the display stating the radio was not working properly. THE RADIO. Seriously! The display houses everything in the car, not just the radio. And yet again when I picked up the car, not even half way home, the display went out again. Driving to and from this dealership is about 40 minutes for us in traffic from where we live so it is NOT convenient for us multiple times. So I complained to corporate which is a complete joke. No help at all, instead the GM Sandeep Singh had nothing but an attitude with me. Telling me he sat with the technicians and watched them fix our display. And that is was working fine when I picked it up. He has ZERO customer skills, an attitude and he is rude, right along with Alan Moss. Fast forward to January 20, 2020.....I finally brought the car back in because we work 6 days a week and taking time off is not easy, Alan Moss and Sandeep Singh refused to fix our car and give us a rental car stating that the "RADIO" is not part of the service agreement for our warranty and rentals. IT IS NOT JUST THE RADIO BUT THE WHOLE DISPLAY THAT IS NOT WORKING!!!!!!!!!!!!!!!!!!! So I reached out to a Fred Bartholomew, Director of Operations who was of NO HELP AT ALL. Telling me they would give me a rental for ONE DAY just to diagnosis the problem WHEN THEY HAVE HAD THE CAR QUITE A FEW TIMES BEFORE TO DO THE SAME THING. And I have provided video multiple times proving it does not work. The service advisors felt so bad for me when I was there and I understand there hands are tied which is SAD! I have left SEVERAL messages for Rodney Ryans and they keep telling me is off or not available 3 weeks now. I wonder if he even knows I have called seeing has how he has been the ONLY manager to care. I will be calling the BBB and the news channel to expose this dealership. How a dealership treats a customer is important but not to them. We still have a broken display monitor!!!! More

Update of prior review Talked with Sandeep Singh GM Gettel Hyundai today. He was unaware of the service department issue because my email never arrived in his inbox. Once h Talked with Sandeep Singh GM Gettel Hyundai today. He was unaware of the service department issue because my email never arrived in his inbox. Once he read the email he promised he would look into the issue and get back to me within the hour. Sandeep called back within the hour and resolved the issue. He was very thorough, he even personally meet with the moon roof vendor. Sandeep demonstrated that he values his customers and wants to do the right thing. Thank you Sandeep for excellent customer service. More

Great Experience! I saw an internet listing for a used car that I was really interested in, but I was hesitant about pursuing it because I live in Illinois and the vehi I saw an internet listing for a used car that I was really interested in, but I was hesitant about pursuing it because I live in Illinois and the vehicle was in Florida. Still, I went ahead and inquired about it by chatting with Kevin Ross from the online sales team. He quickly got back to me with answers to my questions as well as the out-the-door price estimate. When I decided to move forward, Ryan Roberts (Internet Director) called to explain what I needed to do to complete the purchase remotely. I couldn't fly down until the following weekend, so the sale had to be finalized in advance to secure the car. Ryan was fantastic -- a pleasure to deal with and extremely diligent about ensuring everything was in place so that I'd have a good experience when I took delivery of the car. He even arranged to have a product specialist named Ivan pick me up in Tampa and drive me down to Sarasota. Nice! When we arrived at the dealership, I saw the car in-person for the first time, which was parked out front and gleaming inside and out. A friendly sales associate named Walter Calligari greeted me at the door and took me through all the paperwork that had to be signed before I could get on the road. After giving me the keys, we went to the finance office where Charles Keener guided me through the tax, title, license (TTL) process. It's somewhat more complicated with an out-of-state purchase, but Charles handled the whole thing without a hitch. The stop at the finance office of a dealership is usually my least favorite part (by far), but Charles was awesome -- friendly, efficient, and with none of the dreaded hard sell tactics to bully me into buying every add-on under the sun. Thank you all very much for the fun and hassle-free buying experience! More

Assisted friend with car purchase As a car buff, I assist many friends with car purchases. I do over 20 per year with many different dealers. Working with Robert Stuart and Gettle was As a car buff, I assist many friends with car purchases. I do over 20 per year with many different dealers. Working with Robert Stuart and Gettle was a smooth experience from our first call. The deal was done over the phone and stayed the same and closed very easily when my friend went in to finalize. I look forward to the next opportunity to work with them. More