Gettel Hyundai of Lakewood

To start I am not one that writes many reviews but in this case I must. We bought a used 2004 Ford F-150 from Gettle Hyundai of Lakewood. We found the truck online thru Carfax.com. It was a one owner tru this case I must. We bought a used 2004 Ford F-150 from Gettle Hyundai of Lakewood. We found the truck online thru Carfax.com. It was a one owner truck with 124K miles on it and all the info said that the truck was well maintained. Some dealers wouldn't keep this old of a vehicle on the lot and maybe send to an auction, but in this case they did. Knowing that the truck was being sold at a new car dealership gave us a sense of comfort that the car had gone thru their multipoint inspection process and was good. We called and spoke with the sales rep Willie McNeal to let him know that we were interested and that we will be driving up from Atlanta area to take a look it. So he put the truck on hold for us so we could meet up the next day and take it for a test drive. Willie was very personable and real, very easy to deal with and not like a stereotype sales associate that you hear of. His goal was to make sure we were comfortable and comfortable with the truck. We bought the truck and drove it home. Unfortunately the truck broke down about 12 miles just before getting home. We called Willie the next day to let him know what was going on and he immediately got his manager Kevin Allen involved. The truck had a 500 mile/3day warranty, but that expired on our trip home. We took the truck to our local mechanic where they diagnosed it with a #3 and #4 cylinder misfire, although they could not figure out what the actual problem was as there are many things that it could be. Kevin from Gettle and I were in communication often during the process and then suggested we take it to a Ford dealer near us, that way they could do a dealer to dealer transaction to cover the cost. The dealer had it for over 5 weeks and then finally said we need a new engine. This did not seem right with either Kevin or I, so we had the truck towed to another Ford Specialist in the area. They took one look at it and found that one of valve springs was broken. The fix was made and the truck returned to us. Kevin at Gettle said not to worry about the bill and took care of the cost. Awesome ! Well we got the truck home, cleaned it up and drove it a few miles. The next day the we heard a knocking noise from the motor. Not good, what next ? I called Kevin once a gain and we took the truck back to the same specialist. They said it was the timing chain, guides and tensioners going bad as well as cam phasers. I called Kevin at Gettle once again and he said get it fixed. Kevin was just a shocked as we were and said this was something that they did not expect to happen and was very apologetic through the whole process. The truck was fixed once again and has been driving great since! And Gettle ? Well, they picked up the cost for all the repairs and I can tell you they were not cheap repairs. Kevin and Gettle Hyundai could have very well said I was responsible for the cost, but they stood by and made sure that we were taken care of. I can't speak highly enough of this dealership. In every way shape and form they stood by their sale and to make sure it was right. I don't know what kind of profit they made on this sale, but in my opinion and of what I know based on the repair cost, the profit was not as important as their integrity. Integrity was everything to this group and it shows. In my book Willie, Kevin and Gettle Hyundai of Lakewood are awesome ! Thank you for all that you did !!! More

made an appointment for an oil change, tire rotation, and to inspect why when braking doing 70 mph or faster do I feel vibration in the steering wheel and rear end of my 2023 Hyundai Tuscon Limited Editi and to inspect why when braking doing 70 mph or faster do I feel vibration in the steering wheel and rear end of my 2023 Hyundai Tuscon Limited Edition. My vehicle has 15,700 miles on it. Within 5 mins of Ray Norris, the assistant service manager approached me and asked if I wanted the Hyundia recommended one year front end alignment for $179 dollars. No place in the Hyundai owners manual does it recommend a yearly front end alignment. My tires are wearing evenly, and the vehicle isn't pulling to the left or right at all. So, why is the assistant service manager recommending a yearly front end alignment? The next issue I had with Ray happened within the next 5 mins. Ray approached me and warned me that if there is any issues with the rear brakes Hyundai would not cover the cost even though the vehicle has only 15,700 miles. I have a hard time beliving Hyundai wouldnt cover this cost. He said he would have the brakes inspected and get back to me. What does Ray do? He calls me and tells me the front rotors need to be resurfaced. I said Ray I asked you to inspect the rear brakes. He said that they started with the front. I then said to him you mean to tell me at 15,700 miles of driving my rotors need to be resurfaced? He said yes. This is the 5th Hyundai that I owned and never did I need brake service before 35,000 miles. On inspecting my front rotors at home, they look to be in very good shape. I would be willing to share pictures with anybody to prove that the rotors look great. I told Ray at this point I do not want him doing another thing to my vehicle. I picked the vehicle up and will have to take it to another dealer to have the rear brake issue addressed. Oh, and along the way he tried getting me to replace the air cabin filters because the vehicle is nearing a year old. It seemed to me his goal was not to address my issues, it was simply to rack up a big old bill on work that wasn't necessary and made sure it wouldn't be covered under warranty. More

Jay, Xavier, and Morgan were wonderful to work with. My wife and I could not be happier with their service and professionalism! My wife and I could not be happier with their service and professionalism! More

I talked with Gina over the phone and Juan in person. Both were very professional Both were very professional More

Grant was fantastic! He made sure to follow also and ask how he can help! He made sure to follow also and ask how he can help! More

Grant was excellent. He was very helpful and friendly. Overall the experience was great. The only thing that needs improvement would be the cleaning of the vehicle. The c He was very helpful and friendly. Overall the experience was great. The only thing that needs improvement would be the cleaning of the vehicle. The car was still very dirty. More

Everyone I worked with was friendly. The sales department and finance department were a big help. I believe I could have gotten a better deal but I needed a car asap so the deal was made The sales department and finance department were a big help. I believe I could have gotten a better deal but I needed a car asap so the deal was made. Also, the car was not very clean when I received it, I should’ve looked over it better. More

From the time I expressed interest in a car on line, to receiving emails and texts, everyone was friendly, polite, professional and respectful. receiving emails and texts, everyone was friendly, polite, professional and respectful. More

I had a great experience working with Allan and purchasing my 2023 Venue. He is easy to talk with and very knowledgeable and patient. Alan helped me get set up in the car, hauling all my stuff fr purchasing my 2023 Venue. He is easy to talk with and very knowledgeable and patient. Alan helped me get set up in the car, hauling all my stuff from my prior car, and took care of the lease exchange. I couldn’t have asked for more! More

Very appreciative of the quick response upon inquiry; when we arrived, both these sales associates made it easy for us to do business with Gettle; prior to this, it had been excellent service by the Gett when we arrived, both these sales associates made it easy for us to do business with Gettle; prior to this, it had been excellent service by the Gettle Service Department! We purchased a SFe AWD Limited Hybrid, and we’re very happy with it. More