Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gettel Hyundai of Lakewood
Bradenton, FL
1,571 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,571 reviews
April 27, 2023
I booked a service appointment nearly 6 weeks ago and got the first available appointment this week! It was to be at 12:30 but over the weekend it got changed to 12:45. I was there at 12:25 and ran into a the first available appointment this week! It was to be at 12:30 but over the weekend it got changed to 12:45. I was there at 12:25 and ran into a cluster at the service entrance. No one was at the desk so I went inside and was told my service advisor would call me. I went back outside and a growly guy wearing a company shirt barks at me to check in or move my vehicle. I said I had. He argued with me when the lady from the trailer came out and apologized. The service advisor then contacted me a told me it would be at least an hour before they even got to me. The service entrance is under construction but regardless the treatment is unacceptable. I left without service and will not be back to your dealership. Get it right folks. If you weren't going to meet the 12:45 time commitment, then inform the customer ahead of time! More
by rogerp
Employees Worked With
Ray Norris
Verified CustomerApril 23, 2023
5 Great service. Very cordial and fast. Even though they were torn up they still remained very professional. My first time at this dealership and it was a pleasure. Very cordial and fast. Even though they were torn up they still remained very professional. My first time at this dealership and it was a pleasure. More
by GANNONMARLA52
Employees Worked With
5
April 22, 2023
I was finally able to take a day off of work since my wife was treated so poorly by your service department after your tech broke a part on my car. My ac hasn't work right in over a year. Several appoint wife was treated so poorly by your service department after your tech broke a part on my car. My ac hasn't work right in over a year. Several appointments were not made due to natural disasters or sick kids not the issue I have. But my issues are1) I had to take a day off of work because of the way my wife was treated.2) you supposedly ordered the part your tech broke last year and it was wrong which lead to my wife being without her car for over a week. 3) once she got the car back the ac still wasn't functioning properly.4) logging in to make another appointment that I can go to which is a weekend I have now learned that the recall on the car wasn't performed when the car was there for over a week. I would like a call from either the general manager of the dealership or the owner More
by DAILEYDM.DD
Employees Worked With
Devin
April 21, 2023
Felt as though the service department was trying to upsell me unfairly Said my car needed to be jumped to pull into the shop. Hasn't ever and hasn't since needed a jump. If the battery was on its way o upsell me unfairly Said my car needed to be jumped to pull into the shop. Hasn't ever and hasn't since needed a jump. If the battery was on its way out I would've considered paying for replacement until hearing that More
by DANIELLEEGADEN
