Gettel Hyundai of Lakewood

My daughter was searching for cars with Carfax. She found the car of her dreams at Gettel Hyundai. She contacted the dealer and started what she thought was the buying process, including completing She found the car of her dreams at Gettel Hyundai. She contacted the dealer and started what she thought was the buying process, including completing a credit app. When she called the next morning to get a status update she was informed the car was sold to someone else. The salesman said it was out of his control, a manager had let the car go because they do not hold cars. So, the car is gone, and no one really cares about my daughter's deal. This dealer is all about the money. For example, in every used car contract they include an Average Investment Reconditioning cost of $1,495 and a Pre-Delivery Service Charge of $1,099. So, there is $1,500 to wash and vacuum the car, and the salesman told me the $1,099 goes in Mr. Gettel's pocket to "help pay expenses." If you would prefer not to deal with a dealer that typifies the "used car dealer," then find someone else to buy a car from. UPDATE: Within two hours my daughter found the same model car with similar mileage and price at Courtesy Chrysler Jeep in Tampa. She asked them if they would sell the car out from under her while she was completing the finance application. They responded, "no that would not be fair, we would never do that." She completed the app, was approved in less than a minute, and the deal was sealed. And, there was no Average Investment Reconditioning or Pre-Delivery Service Charge! How Gettel Hyundai gets good reviews is beyond me. More

My salesperson went above and beyond as well as others in the dealership. I was very happy with my experience the dealership. I was very happy with my experience More

Morgan was very customer oriented. She answered all of our questions thoroughly and promptly. I would not hesitate to recommend her to all of our friends. She answered all of our questions thoroughly and promptly. I would not hesitate to recommend her to all of our friends. More

Were very friendly and helpful getting my door fixed. Mike kept me in the loop with the status of my vehicle Mike kept me in the loop with the status of my vehicle More

My 2012 Hyundai Sonata stalled out so I had it towed to the dealership. initially they said they couldn't look at my car for 6 weeks but ended up doing it the next week so I was happy. My car had a lifetim the dealership. initially they said they couldn't look at my car for 6 weeks but ended up doing it the next week so I was happy. My car had a lifetime drivetrain warranty but I didn't have all of the service records they required so they failed to honor the warranty. That's shame on me so I understand and wasn't elated but not mad at the dealership. However, I had the car towed back to my residence and they didn't even put anything back together. I understand that it wasn't going to run but the car leaked fluids everywhere and there were just bolts everywhere under the hood. I feel that since you didn't cover the repairs that I should have at least received the vehicle back in the same condition. The valve cover was just sitting in the engine. There's no telling if all the screws and bolts were there or not. I just think they should have reassembled the vehicle. My landlord wasn't happy about all the fluids that leaked everywhere since the hoses weren't connected. Now I'm stuck with getting cleaning supplies and drying the fluids in the parking lot. More

They did an amazing job and stayed well after closing to complete our two deals complete our two deals More

Megan in sales was terrific. Patient, kind and knowledgeable. Also good experience with Joshua in finance. Patient, kind and knowledgeable. Also good experience with Joshua in finance. More

I need the dealership to earn my support. It takes over a month to get an oil change Reputation is not as as good as it could be based on other customers talking to me It takes over a month to get an oil change Reputation is not as as good as it could be based on other customers talking to me More

This is our second Tucson we bought from there and our fourth Tucson that we have owned.Just waiting for the new building. fourth Tucson that we have owned.Just waiting for the new building. More

the service is good and very accomodating I don't have to wait forever and ever wait forever and ever More