Gettel Hyundai of Lakewood

Gettel found the problem with my 2018 Senada when no one else could! I’m driving safely now and have no worries about the car. else could! I’m driving safely now and have no worries about the car. More

Waited for paperwork for over 30 days. Say was sent and never was. Said they were going to return my gate opener and never received Say was sent and never was. Said they were going to return my gate opener and never received More

They have treated me well. They are prompt, courteous, and do what I request. This is the third Hyundai I have owned. They are prompt, courteous, and do what I request. This is the third Hyundai I have owned. More

We have been waiting for several weeks just for an appointment. We only get text messages with delays. Still no appointments. We won’t be a returning customer. appointment. We only get text messages with delays. Still no appointments. We won’t be a returning customer. More

I had the best experience at this dealership because of Juan. I trusted him when he was my service advisor so there was no doubt I would go to him when he moved to sales. He's easy to talk to, friendly and Juan. I trusted him when he was my service advisor so there was no doubt I would go to him when he moved to sales. He's easy to talk to, friendly and a genuine person. He spent time helping me find the perfect car and I couldn't be happier with his customer service! More

Everyone at this dealership has great customer service. They work very hard to meet the customers needs. They are all very kind and caring. They work very hard to meet the customers needs. They are all very kind and caring. More

Jarret was exceptionally helpful and is one of the best And everyone else also was very helpful. best And everyone else also was very helpful. More

I was an out of state buyer. Needless to say this is always an uncomfortable position because you know that they are aware that you are essentially a secure customer and you hopi Needless to say this is always an uncomfortable position because you know that they are aware that you are essentially a secure customer and you hoping that they offer fair pricing. In this case, the advertised price was different from what they quoted me... Basically they offer a $1,000 discount if you finance through them and another $1,000 if you trade in your vehicle with them. While I don't agree, this is their practice to stay in business and become more appealing, but with the caveat that they end up forcing your hand in order to give you the advertised price. My sales agent, Megan, was a sweetheart... even after I briefly backed out of the deal. I believe she was very professional and offered every piece of information that I requested. The finance guy, Brandon, on the other hand was a real charm... Nothing too bad, but he definitely needs to work on his customer service skills and not be so pushy with the maintenance packages offered upon signing UPDATE: I spoke with the GM, and he offered a better explanation about their pricing. All things considered, they are willing to take this as a lesson. More

My daughter was searching for cars with Carfax. She found the car of her dreams at Gettel Hyundai. She contacted the dealer and started what she thought was the buying process, including completing She found the car of her dreams at Gettel Hyundai. She contacted the dealer and started what she thought was the buying process, including completing a credit app. When she called the next morning to get a status update she was informed the car was sold to someone else. The salesman said it was out of his control, a manager had let the car go because they do not hold cars. So, the car is gone, and no one really cares about my daughter's deal. This dealer is all about the money. For example, in every used car contract they include an Average Investment Reconditioning cost of $1,495 and a Pre-Delivery Service Charge of $1,099. So, there is $1,500 to wash and vacuum the car, and the salesman told me the $1,099 goes in Mr. Gettel's pocket to "help pay expenses." If you would prefer not to deal with a dealer that typifies the "used car dealer," then find someone else to buy a car from. UPDATE: Within two hours my daughter found the same model car with similar mileage and price at Courtesy Chrysler Jeep in Tampa. She asked them if they would sell the car out from under her while she was completing the finance application. They responded, "no that would not be fair, we would never do that." She completed the app, was approved in less than a minute, and the deal was sealed. And, there was no Average Investment Reconditioning or Pre-Delivery Service Charge! How Gettel Hyundai gets good reviews is beyond me. More

My salesperson went above and beyond as well as others in the dealership. I was very happy with my experience the dealership. I was very happy with my experience More