Gettel Hyundai of Lakewood

Typical Gettel dealer. Trying to upsell unneeded maintenance items and procedures. Oil, filter and tire rotation should take about 20 minutes. Took almost 90. My Sonata Trying to upsell unneeded maintenance items and procedures. Oil, filter and tire rotation should take about 20 minutes. Took almost 90. My Sonata lease is up in one year and that's the end of them. More

$500. 82 for a simple service that took 3.5 hours ,I was taken in by well trained representatives that never told me my car needed things just smoothly sug 82 for a simple service that took 3.5 hours ,I was taken in by well trained representatives that never told me my car needed things just smoothly suggested and I fell for it .Total bill $794.84 NEVER AGAIN run don’t walk away from this place More

I had a excellent experience purchasing my new vehicle from Gettel Hyundai of Lakewood. My salesman Hector Navarro was very helpful and courteous. I would recommend him to my friends and family. from Gettel Hyundai of Lakewood. My salesman Hector Navarro was very helpful and courteous. I would recommend him to my friends and family. More

Ismael Irizarry, I do believe is one the best in the service department! the mechanics had wrong. service department! the mechanics had wrong. More

I made an appointment to have recall work performed. When I arrived for my appointment I was told the part has to be ordered. I was not informed about this at the time of making the appointment. If rec When I arrived for my appointment I was told the part has to be ordered. I was not informed about this at the time of making the appointment. If recall service is booked then the parts needed should be on hand or customer notified they have to be ordered first. I went to Brandon Hyundai,which is a lot closer, to have the service done and they told me parts have to be ordered and made an appointment a few weeks out for ordering time. I received a text within five days that the part was in and had service appointment changed and done that week. This was a second time trying Gettel Hyundai of Lakewood and had problems again. I was contacted by Jay Alexander and tried calling back and sent e-mails but no contact was made. More

After two previous attempts with service departments at Gettel and tried sales. I went to Gettel Hyundai of Lakewood to see about purchasing a used car. I was told the car could not be sold because it was Gettel and tried sales. I went to Gettel Hyundai of Lakewood to see about purchasing a used car. I was told the car could not be sold because it was waiting for parts for warranty repair. They did not not know when the parts would arrive and that other people were interested in the car The salesman was nice about this and followed up with me a couple of days later to say they were still waiting for parts. There was a price reduction on the car and I called and was informed parts were still not in and now a lot of people were interested in it but it could not be sold. Why would you list and advertise a car that can not be sold and also do a price reduction ? Why would I wait not knowing when the advertised car can be sold and chance having it sold to someone else after waiting ? I found the exact same model, color, and mileage car at Hyundai of New Port Richey and purchased it because I could. Why would only one person in sales be listed on dealerrater to pick on here especially when there are many more ? So, I picked management since they are responsible for the dealership. More

I received a notice in the mail the recall remedy is available. When I made today's appointment I asked the woman (Lilly??) with whom I spoke to please put me on hold and CONFIRM with the parts departm available. When I made today's appointment I asked the woman (Lilly??) with whom I spoke to please put me on hold and CONFIRM with the parts department parts are available. She confirmed parts are available and scheduled the appointment. I arrived at the dealership at 8am with an appointment at 8:30am. A man came to the car and confirmed my name and appointment and advised "I'll let Devin know you are here". Forty minutes later, no Devin. The same man who checked me in asked who I was waiting for. Again, I said Devin. He went in to the office and spoke with Devin. When he came out I asked what was taking so long. He replied, "he has to get his computer up". Almost 10 minutes later Devin appears. I sat down and within a few minutes Devin told me no parts are available! They all have been used, we do not get parts delivery on Monday and I do not know when another part will be in. How is it the service manager and parts manager do not (cannot/will not/do not care enough ) meet to forcast what parts are needed for the next 1-2 weeks? Why can't these two departments ASSURE everything is availabe so customers can be taken care of? The short answer is, incompetence, lack of any business/management skill and lack of ability to critical think! As I stood in the service line for 40 minutes I had opportunity to watch the level of complete apathy of the staff. No one engaged with the customers waiting. They chatted amongst themselves, drank coffee, walked around and looked at their phones. Not one person appeared interested in doing their job. Heads down and moving at a snail's pace Prior to leaving Devin "promised" as soon as another part comes available he will assign that part to my ticket and call me to schedule my FOURTH attempt. I am not holding my breath it's going to happen. It's no wonder Gettel has poor reviews on social media. Every poor review is valid and earned. I sent an email to the GM, service manager and parts manager. I'm sure it will be read and deleted as that is the Gettel business model, screw the customer More

Ruben was an excellent Salesman. ...Not at all pushy to make a sale and was very helpful throughout the entire experience ...Not at all pushy to make a sale and was very helpful throughout the entire experience More

Second bad experience at this dealership. Both times had to wait over 2 hours before the car was even touched and both times for quick computer fix that took 10 minutes when they actually got Both times had to wait over 2 hours before the car was even touched and both times for quick computer fix that took 10 minutes when they actually got to it. They require an appointment but then make you wait longer than any doctor's office for such a quick fix. No one I spoke to was helpful, they all acted like they didn't know what was going on or how long it was going to take. I do not recommend this service department. They show no care towards their customers or regard for their time. More