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Gettel Genesis of Sarasota - Service Center
Sarasota, FL
92 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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92 Reviews of Gettel Genesis of Sarasota - Service Center
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Verified Customer
May 19, 2022
First visit to Gettel Genesis in Sarasota, scheduled an oil and filter change for my G80 Sport. Service went fine, it took over an hour which seems on the long side, and I never got any updates as I waite oil and filter change for my G80 Sport. Service went fine, it took over an hour which seems on the long side, and I never got any updates as I waited. While there, I engaged with a salesperson, thinking of trading for a new Genesis SUV. None of the model I sought were on the lot. Salesman showed me a list of incoming vehicles. I said please print out the sticker sheets for me on two of them, just so I could review the equipment options and packages. Salesperson said sure, I said I was going to be there a while, waiting for my service work. I never saw the salesperson again. Instead, while I'm waiting for my car, a "Vehicle Exchange Manager" ambles over to me, to show me a piece of paper (with his and my salesman's cards attached) that has his "regular price", aka their AMV for the approx. $64-65K (MSRP) vehicle is now $77,409. However, he also wrote a "sale" price to me of $73K, and at the bottom is written $80,900 "out the door with tag". This math and deal didn't seem too compelling (and this super deal was only valid THAT DAY, so I said thanks, waited for my car getting serviced, and left. On the way out I looked at the AMV add-on stickers on some Hyundais and a Genesis sedan, and found the dreaded pile-on of paint protection, glass etching, wheel locks, first aid kits, etc that of course add more thousands to the total sticker. I know new vehicles are hard to come by, but this kind of behavior does not endear me to Gettel Genesis of Sarasota. Am now contacting Genesis dealers elsewhere in FL More
by lincdb
Employees Worked With
Jordan Carlisle
April 28, 2022
The dealer gave me mixed guidance. The guy I made the appointment with said I needed oil change and tire rotation at 6000 and the guy that did the service said no 8000 and no tire rota The guy I made the appointment with said I needed oil change and tire rotation at 6000 and the guy that did the service said no 8000 and no tire rotation. Was not very friendly about it. In addition they were supposed to detail the car and didn’t. So bottom line I was disappointed. More
by DCROUCH1974
Employees Worked With
Jordan Carlisle
April 02, 2022
The service department is friendly and knowledgeable. My car was clean and ready when they said it would be. Overall my experiences with Gettle Is very positive. My car was clean and ready when they said it would be. Overall my experiences with Gettle Is very positive. More
by LMWAHL
Employees Worked With
Zedrick Rivera
April 02, 2022
Service department is always nice, and they keep you up to date with your vehicle on when service is complete. I'd definitely recommend them to anyone. to date with your vehicle on when service is complete. I'd definitely recommend them to anyone. More
by TOPFUEL7772
Employees Worked With
Zedrick Gonzalez, Zedrick Rivera
March 29, 2022
The staff was courteous, friendly, helpful Subject Matter experts and welcoming atmosphere. I would recommend to colleagues and friends. Matter experts and welcoming atmosphere. I would recommend to colleagues and friends. More
by tglasper
Employees Worked With
Marie (no sure if this is her name) she went above and beyond to make sure car was clean and extremely friendly. I too rate her a five star.can't recall her , Shaylee Marek
March 25, 2022
Nice people in Service. But, part of the service on my Genesis includes car wash. Didn’t get that. They did rotate my tires ; but my front tires take less air than my rear But, part of the service on my Genesis includes car wash. Didn’t get that. They did rotate my tires ; but my front tires take less air than my rear tires. They didn’t accommodate for that. Otherwise, good job. More
by barryneistat71
Employees Worked With
Jordan Carlisle
March 23, 2022
Grate service and grate attention to detail. Very pleased with Mr. Anderson and his team Very pleased with Mr. Anderson and his team More
by machado287
Employees Worked With
March 22, 2022
Friendly and efficient service. Shaylee was a pleasure to deal with. The following sentence is to achieve the 15 word minimum. How’s that? Shaylee was a pleasure to deal with. The following sentence is to achieve the 15 word minimum. How’s that? More
by CABLECOFFEY
Employees Worked With
Shaylee Marek
March 17, 2022
The BEST experience I ever had taking my Genesis to a dealer for service. Charley, the service manager was exceptionally understanding of the problem. I was provided a loaner car and the car was ready as dealer for service. Charley, the service manager was exceptionally understanding of the problem. I was provided a loaner car and the car was ready as promised with an in between update when work on the car started. I wish I could transport Gettel Hyundai to Miami. Exceptional treatment and service! More
by aklomp1
Employees Worked With
Charley Rahe, Service Manager
