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Gettel Genesis of Sarasota - Service Center

Sarasota, FL

4.6
92 Reviews
Call Service Center (941) 923-1411

92 Reviews of Gettel Genesis of Sarasota - Service Center

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March 06, 2023

Excellent customer service. We worked with Ryan. He was professional and friendly. We were very pleased. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 17, 2023 -

Gettel Genesis of Sarasota responded

Thank you for your business! It is wonderful to hear that you are happy. Ryan and our Team anticipate working for you again in the future.

March 02, 2023

Prompt and efficient service center in Sarasota. Will use them again when I need service. More

by GV70
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Mar 03, 2023 -

Gettel Genesis of Sarasota responded

Thank you for your business and great review! We will be here to serve you!

January 26, 2023

The worst service department time and time again I would never by another Genesis. Live the car hate the service and repairs. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Jan 26, 2023 -

Gettel Genesis of Sarasota responded

We are sorry to hear that you are not pleased. Our team of Genesis Certified Advisors and Technicians are dedicated to your concerns. If you are still experiencing issues, please reach out to our Service Manager, Tom Hayes @ 941-923-1411. Your business and satisfaction are our number one priority!

January 16, 2023

Good service and a friendly and efficient personnel who try hard to make the owner comfortable . More

by MAUIBILL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Carlisle
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Jan 16, 2023 -

Gettel Genesis of Sarasota responded

Thank you for your loyalty to our Service Center. Our Staff will be happy to serve you again.

Jan 17, 2023 -

MAUIBILL responded

appreciate the good/attentive service

January 14, 2023

Good service . No hassle. Very good loaner vehicles. Close to where we live. Thanks . Until next time. More

by Weintraub50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
He was not listed
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Jan 16, 2023 -

Gettel Genesis of Sarasota responded

We appreciate your business. Our Team will be here to keep your Genesis running great for many years to come.

January 13, 2023

I'm used to a much higher level of service. ..like Mercedes...for a supposedly high end car like the Genesis...this is not the case. More

by FRANK@MYLEISUREDEPOT.COm
Recommend Dealer
No
Employees Worked With
Mark
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Jan 13, 2023 -

Gettel Genesis of Sarasota responded

We appreciate the opportunity to serve you. We will soon have a new facility, where we will have more parking, service bays, expanded capabilities and amenities, and the ability to further expand well into the future for our great Genesis customers. We hope to have another opportunity to earn your business in the future. Happy Motoring!

December 30, 2022

Always great dealing with them. Professional staff and always kind. Go above and beyond. I appreciate it. More

by Nascent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Slayback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Carlisle, Shaylee Marek
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Jan 03, 2023 -

Gettel Genesis of Sarasota responded

Thank you! We are overjoyed to read your review. We take pride in providing outstanding service to our customers and are very happy that our hard work resulted to 5 stars! We will make sure that the rest of the team reads your review because we are sure that it will brighten up their day the way it did ours.

December 16, 2022

Very courteous service department. Ryan took the time to make me feel welcome and appreciated. More

by CORVETTEKT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Dec 16, 2022 -

Gettel Genesis of Sarasota responded

We appreciate your business! Ryan and our Team wish you many miles of driving joy!

December 06, 2022

Work is done well. Last two times I have had service the air in tire pressure reads wrong - the display shows higher pressure put in tires - front tires 5 l pounds high More

by J_walker5231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Slayback
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2022 -

Gettel Genesis of Sarasota responded

Thank you for your business. Our Team will be here to serve you again.

December 04, 2022

Service was prompt and efficient The cleanliness of the service area leaves a lot to.be desired for a supposedly luxury car Not anywhere as good as Gettel Acura More

by barry.josephson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan andis
Report | Print
Dec 05, 2022 -

Gettel Genesis of Sarasota responded

We are so glad that you chose us and are so grateful to have you as our customer. We will soon have a new facility, where we will have more parking, service bays, expanded capabilities and amenities, and the ability to further expand well into the future for our great Genesis customers. We look forward to serving you for all the years and miles ahead!

Dec 05, 2022 -

barry.josephson1 responded

When will that facility be completed

Dec 07, 2022 -

Gettel Genesis of Sarasota responded

We are hopeful that our completion date will be 18 to 24 months. This will include completely dedicated Sales and Service buildings for our wonderful Genesis customers!

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