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Gettel Genesis of Sarasota - Service Center

Sarasota, FL

4.6
92 Reviews
Call Service Center (941) 923-1411

92 Reviews of Gettel Genesis of Sarasota - Service Center

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June 25, 2023

I’ve gotten the best service each and every time. I am treated with respect. Device is done timely. I have a GV80 and a G90 and could not be happier. More

by GPETTINA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2023 -

Gettel Genesis of Sarasota responded

We are so glad that you chose us and are so grateful to have you as our customer. Please let us know if there is anything else we can do to make your driving more enjoyable.

June 11, 2023

Sales person was great 10 out of 10 stars! Service was fat, efficient and complete, again 10 out of 10 stars? Great experience all around. More

by terry55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Verville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2023 -

Gettel Genesis of Sarasota responded

We appreciate your business and are thrilled that you have such nice things to say about our dealership. Our dedicated staff looks forward to working with you again. Thank you!

May 12, 2023

Very disappointed. Feel like they don't care. In every visit something goes wrong. This time only did 2 of the 3 jobs I brought the car in for. More

by DCROUCH1974
Recommend Dealer
No
Employees Worked With
Ryan.. but he was fine..
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May 17, 2023 -

Gettel Genesis of Sarasota responded

Thank you for your business and feedback. Please, accept our sincere apology that you did not receive the excellent experience that we try to give each customer. We strive to be more than the typical Service Center and look forward to proving our commitment in the future.

May 12, 2023

Unhappy with lack of techs not being able to handle work load and a few I rather keep to my self More

by FB68681
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Andis
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May 17, 2023 -

Gettel Genesis of Sarasota responded

We appreciate your business. Please accept our apology that we let you down on this recent service visit. We hope to have another opportunity to earn your business in the future and that the experience is top notch. Thank you again for your time!

May 11, 2023

Friendly, efficient and a pleasure to deal with. I'm impressed with the valet service and also uber when I've needed it. More

by Mstxfun@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Ryan, Chris and another guy. Forgot his name
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May 17, 2023 -

Gettel Genesis of Sarasota responded

Thank you for sharing your experience with us. We are beyond pleased to hear that our team is of great assistance. Thank you for choosing us as your preferred Dealership! Hapy Driving!

May 07, 2023

Ryan did a great job, even though he was overwhelmed with customers... he was always calm and handled each little crisis as it came up... More

by MCMANUSJOHNR@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 17, 2023 -

Gettel Genesis of Sarasota responded

We appreciate that you posted this review and the positive feedback. Our staff looks forward to being here for you for all the miles ahead. Thank you!

May 06, 2023

People are nice but it’s old fashioned, not pleasant to wait & impersonal. No more More

by BENSSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dwayne 4 stars
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May 17, 2023 -

Gettel Genesis of Sarasota responded

Thanks for sharing your feedback, we apologize for not meeting your expectations. Your comments are valued and will be shared during our weekly improvement meeting. Our customers are our number one priority and we wish you miles of happiness ahead.

May 05, 2023

The check in-was quick, efficient and professional Great service advisor! I will give them 10 stars if I could More

by JCLARKE111157
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melanie Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Slayback
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Gettel Genesis of Sarasota responded

Our team here at Gettel Genesis of Sarasota appreciates this wonderful review. Customer Satisfaction is our #1 goal so we are glad to know that you are happy. We surely appreciate your patronage and we look forward to serving you again.

May 04, 2023

Quick, efficient. The Genesis service is always seamless. I appreciate the availability of a loaner car or complimentary Uber to and from my house to the dealership. G More

by Weintraub50
Recommend Dealer
Yes
Employees Worked With
Ryan
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May 04, 2023 -

Weintraub50 responded

Seamless. Efficient experience. Thanks Ryan.

May 04, 2023

Easy to schedule service, friendly greeting, nice wait lounge, prompt, delived a nicely washed car back to me More

by VGOBRINGER
Recommend Dealer
Yes
Employees Worked With
5
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May 17, 2023 -

Gettel Genesis of Sarasota responded

Thank you for your business and taking the time to write this review. Your kind words for our Team are appreciated. Your experience is our top priority and we look forward to serving you at your next appointment.

May 19, 2023 -

VGOBRINGER responded

Thank you for your professional, efficient service.

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