Gettel Genesis of Sarasota

Youssef was new. -3 weeks. He needed help and had to call manager often. However I think that is how Gettel works-manager must interface on everything. This purchase -3 weeks. He needed help and had to call manager often. However I think that is how Gettel works-manager must interface on everything. This purchase experience was the most frustrating I have ever done. First, Gettel advertises a price and then immediately adds $2900 for Gettel advantage. This is just a way to get more money. Most buyers will never realize close to the $2900 penalty. I was trading a 2018 Chev Malibu. When the manager gave me a price it was low and the reason given was that they noticed some slight feathering on the front tires and it would need two new tires and alignment at a cost of $1500. I could not see the bad wear on this 18,000 mile car. Gettels 4 wheel alignment cost about $260 and two tires would be approx. $300 (max $700 total , not $1500). this was the first time I got up to walk. How stupid did they think I was. Then they told me that they had another buyer on the phone and he was ready to fly in to get the car if I didn't buy it. That was the second time we got up to walk out. Next, after agreeing to buy the car ( it is really a great vehicle and I had to ignore the negatives at Getel). I went home and happened to check NHTSA.com and discovered an active recall on the vehicle. I called the dealer and told them I would not take delivery until the recall was fixed. They fixed it in two days. When I did get the vehicle home, I discovered that none of the "Advantage" items had been completed. I called the dealership and asked to have the $2900 credited and they refused, telling me to bring the vehicle back. I returned with the vehicle and waited almost 3 hours for the work to be done. I will NEVER buy a vehicle from any Gettel dealer as a result of this experience. More

Was great. Had a problem. Fixed it. Good people. Would go back anytime I had a problem. Had a problem. Fixed it. Good people. Would go back anytime I had a problem. More

Very professional and nice. They make my visit enjoyable and help however they can. Ryan is great, very attentive and always answers my emails about my questions and goes out of They make my visit enjoyable and help however they can. Ryan is great, very attentive and always answers my emails about my questions and goes out of his way! More

Staff was great. Easy to work with. Process was smooth and efficient. Would recommend to friends Easy to work with. Process was smooth and efficient. Would recommend to friends More

Worest car buying experience of my life! Still don’t have my car after 3 weeks in shop. Still don’t have my car after 3 weeks in shop. More

Chris was amazing he took a lot of time explaining features on my vehicle and keeping me informed about what was being done. features on my vehicle and keeping me informed about what was being done. More

Great people who treat you well. Ryan is easy to work with and kept me informed while I waited for my vehicle. Ryan is easy to work with and kept me informed while I waited for my vehicle. More

Gettel Sarasota has the best service department I have ever dealt with. The people are knowledgeable, friendly and explain everything clearly and completely. I feel lucky and happy I switched the servic ever dealt with. The people are knowledgeable, friendly and explain everything clearly and completely. I feel lucky and happy I switched the service for my Genesis to Gettel Sarasota! More

Pleasant, friendly, easy to work with. Had a number of vehicles to look at in the model we were most interested in. No push for a sale technique, made our decision easy! Had a number of vehicles to look at in the model we were most interested in. No push for a sale technique, made our decision easy! More

Knowledgeable staff who addressed my problems and found solutions quickly. Happy to continue my genesis experience. solutions quickly. Happy to continue my genesis experience. More