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Gettel Genesis of Lakewood - Service Center

Bradenton, FL

4.2
54 Reviews

54 Reviews of Gettel Genesis of Lakewood - Service Center

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July 09, 2022

Mark and Mike are a terrific team in service. Conscientious and courteous with a great communication process. Comfortable waiting area. More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Schreffler
July 06, 2022

Our service advisor was very pleasant and efficient. The customer waiting area was quiet and a pleasant place to wait for a vehicle. The service took as long as he predicted which was about an hour and More

by AMBERCRESMEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2022 -

Gettel Genesis of Lakewood responded

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention. We value your business and will continue to work hard to earn it.

June 27, 2022

My service advisor Mark was able to get me in without an appointment to repair my tire that had a screw in it and have me back on the road within 2 hours because my husband was having surgery and I needed t More

by Mhurley328
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Gettel Genesis of Lakewood responded

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.

June 24, 2022

The staff is always friendly and helpful. I appreciate that they try to stay as close to your scheduled appointment. ❤️ More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Gettel Genesis of Lakewood responded

Thank you for your business and the 5-Star rating. We look forward to serving you again when your vehicle requires attention here at Gettel Genesis of Lakewood. We value your business and will continue to work hard to earn it.

June 22, 2022

Thought interior was to be cleaned and vacuumed but nothing was done on inside - we have the Butler package. Not satisfied this time - 1st time was great. More

by southdec
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2022 -

Gettel Genesis of Lakewood responded

Thank you for taking the time to rate your recent service appointment. I apologize that we did not deliver the 5-Star experience that we strive to give each and every customer. We appreciate your business and hope to prove our commitment on your next service visit.

June 08, 2022

My appointment and service was done in a professional and efficient manner. Communication was great. More

by AJ2T
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2022 -

Gettel Genesis of Lakewood responded

Thank you for sharing your experience with us! Making sure that our customers are well taken care of is our top priority. We are so glad to have you part of our Gettel family.

June 07, 2022

Mark was excellent and patient with an old man with a beautiful G90 car. I drove it home and it looked beautiful. Thanks again for the good work. Tom Smith More

by ELLENMSZ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2022 -

Gettel Genesis of Lakewood responded

We are so glad to hear about the positive experience you had at our dealership! Customer service is our #1 priority, so it is great to hear that you are satisfied.

June 05, 2022

Professional and prompt , answered all my questions and concerns, very friendly and helpful and encouraged me to purchase a new Genesis, since he knew how much I love the brand More

by Mhurley328
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

Thank you for your response to the survey. It means a lot to hear from our customers. We work very hard to continue to keep our customers trust and will be looking forward to seeing you at your next visit.

June 05, 2022

Everything was done in a professional matter. Car was serviced on time and the service manager reviewed what was accomplished and I was on my way. More

by BLN0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Schreffler
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

We appreciate you for taking a moment to provide valuable feedback on your recent service experience. Your comments are very important to us. It will be our pleasure to work for you again in the future.

June 04, 2022

Head car towed in, right rear flat tire, have insurance on the tires and wheels, tire was replaced all services completed next day excellent work by Lakewood Genesis thank you Mark More

by BKLEEBAUER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Gettel Genesis of Lakewood responded

Our team appreciates the nice review! We always try and provide the best service possible. Thank you for your business and we look forward to your next visit.

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