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Gettel Genesis of Lakewood
Bradenton, FL
71 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday 12:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 7:00 PM
Sunday Closed
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Showing 71 reviews
October 12, 2019
No Customer Service Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak Back on 10/03/2019 I called the service department to ask a question about my Rav4 at 9:19 am. The service person who answered said I needed to speak to a service advisor and transfrred me, of which I got a voicemail. I left a message for a return call. As of the following day by 1;00 ,pm I still had not received a return call. I called dealership to speak to the general manager and was told not sure if he was in and was transferred to voicemail. Left another message for return call. As of Saturday the 5th I still had not received a call back. I them went to Toyota.com to find email for Mr Gettel and the pop up to assist you said he doesnt have one. Reallu in todays age he doesnt have one. So I reported to the BBB. Customer service is vital in any business. The Gettel corporation doesn't care. Once they sell you a car they are done with you. I called another dealer and had my answer in 10 minutes. I do not recommend anyone using this dealership. If I could return my car to them and go to a different desler I eould in a heartbeat. More
by Odessagamma
Employees Worked With
N/a
