Gettel Genesis of Lakewood

I've been seeing Mark Phillips in service for a little over a year now. He has always been professional and willing to work around my schedule. Very clean and nice facility over a year now. He has always been professional and willing to work around my schedule. Very clean and nice facility More

Mark is the best service advise the you have on this dealer !!! Always Great communication, fast and very friendly… dealer !!! Always Great communication, fast and very friendly… More

Absolutely the worst experience, poor communication and my car still isn’t fixed after 2 visits. my car still isn’t fixed after 2 visits. More

We had great customer service from our salesman Marek. He was thorough and professional. Highly recommend He was thorough and professional. Highly recommend More

Attentive service and Our salesman was very helpful and paid a lot of attention to detail. paid a lot of attention to detail. More

Told when I arrived that it was at least a one hour or more wait. Why did you not call me? “We are too busy”. I called my patients when I was running behind why not Huyndia. Plenty of people standing more wait. Why did you not call me? “We are too busy”. I called my patients when I was running behind why not Huyndia. Plenty of people standing around up front. One women waited 1:30 before her car was taking back. I was Told when I called that valet And loaners booked 5-6 week out. I left home At 1:00 and got home at 5:30. For a oil change and tire rotation. I Did meet 1/2 Dozen people like me who were mad about the Serivice. I did Learned a lot about England and cats from the people waiting. Next time I will wait 6 weeks For valet. A young salesman name Bob? Was very helpful in explaining questions I Had about the car and I Had a lots of time for Questions. Thankfully I brought two books with me to read. Your Television never did work in the reception room You need to cross train your employee so that when one section Is overloaded that others can come in and help. Also your internet is the worst I have ever seen. A speed check was 2. Compared to what I have at home which is 500. More

Very efficient I will come back. Loved Alina, but it was the car for sure. Loved Alina, but it was the car for sure. More

Gettel Genesis has some of the best sales associates that I have encountered. We had no intention of purchasing a vehicle at this dealership since we live in Bloomington, Illinois. That is until we met Luci I have encountered. We had no intention of purchasing a vehicle at this dealership since we live in Bloomington, Illinois. That is until we met Lucio Castro. We advised him that we were not going to buy a vehicle here. What we said made no difference to him. He was just wanting to make us more knowledgeable about the Genesis brand. Lucio went above and beyond to make us feel comfortable with the dealership, the brand and him. Needless to say, we did purchase a GH70 and are having it shipped to our home. You have a wonderful salesman working for you! We will recommend our friends to check out what great service they can also have as well as a vacation to remember. Thanks, Lucio! Jerry Gilbert 309-663-5126 More

Customer satisfaction non existant Leased a Genesis 2019 G70 it has 1700 miles on it . It has been 3 months waiting for a part. All they do is pass the buck Leased a Genesis 2019 G70 it has 1700 miles on it . It has been 3 months waiting for a part. All they do is pass the buck More