Gettel Chrysler Jeep Dodge Ram - Service Center
Punta Gorda, FL
1,239 Reviews of Gettel Chrysler Jeep Dodge Ram - Service Center
I cannot recall a Service Dept Manager ever being as professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to l professional, respectful, and knowledgable as Doug Cade. Over the years I have owned American, as well as, foreign made vehicles from mid-range to luxury priced. I turned to Gettel Jeep recently when my daughter had an issue with her Wrangler and another dealership chose to do nothing even though the issue was covered by her active warranty. In fact, she was erroneously informed that her warranty no longer existed. Doug assisted me in guiding my daughter toward a successful service experience at a dealership in another state. I am totally impressed with his involvement in this issue when he certainly could have decided not to spend his professional efforts not only with an out to town Jeep owner but also with only the owner's concerned parent. In my opinion, Chrysler Jeep Dodge Ram would be remiss not to put Doug Cade in an Administrative role in which he can instruct other Service Managers in excellent customer skills. It is my pleasure to write this review and I certainly hope that it is acted upon by those who care to replicate Doug's superior professionalism. More
Vehicle purchased has computer issues. Vehicle computer restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was restarted in an intersection and turned the engine off. I was able to coast through with momentum. Service department did what they could and I was told the computer restarting likely erased the error log. Every time I asked to speak with the General Manager, I was told he was at “another location.” Gettel has been unreliable and like they are trying to avoid any accountability. I do not feel safe in the vehicle Gettel sold me. More
Always excellent service Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Cal Took our Jeep Wrangler in for regular oil change and check up. John Merrill is always there promptly to assist us with our check in and check out. Calls if service found any extras they thought were a good idea to have done while there i.e.: change the air filter which we had done. John went over the bill in detail. No surprises ever when we go with our two Jeep Wranglers. He's honest, upfront, professional asset to Gettel. We trust him. He's the best. Will continue to have our vehicles serviced at Gettel as long as John is still there. Thanks for hiring him!!!! More
Always a pleasure working with John Merrill! Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceedin Thank you John Merrill for always taking care of our Jeep maintenance in a quick and professional manner. John always calls w/a quote before proceeding. Quote is really close too. He explains the bill as had a problem understanding the itemizations etc. as different from up north. We do appreciate you John and consider you as part of our family. You care. You are patient and knowledgeable and are not out there to rip off customers! So thanks a bunch to Gettel for hiring such a competent human being! Roz Hennessey More
Poor customer service Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They sai Came to the dealership on a Saturday morning at 8:30 AM to get my truck detailed and running boards installed. 3.5 hours later still waiting. They said they could not locate the running boards for the first two hours. You would think they would have detailed the truck while searching for the part but they did nothing. Now I am waiting for the detail to be completed. I bought the truck new last week and they only had one key so I was supposed to get my second key today. LOL they said they lost the key as well. Never again will I buy a truck from this dealer. More
Sheer and total incompetence ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushi ! This is a two fold complaint about this dealer. First off, I purchased a used vehicle from this dealership during which time the salesman kept pushing and pushing for me to lease a new dodge rather than purchase the vehicle I really wanted. Second, I added an extended warranty at the time of purchase therefore when I had an issue with a vibration/bouncing of my custom wheels, I decided to take it to the dealer's service department considering I had the warranty through them. I dropped off the vehicle on a Thursday and received a rental vehicle from the dealership. I received a call a couple days later with a request that I bring in the original wheels so that they can exclude (or not) the wheels as the issue. I brought in the wheels and two more days later, I get a call from Lisa, from their service department stating that two of the original tires are defective and that I should bring in two new tires, so I purchased two new tires when they could have easily used the spare as the fourth wheel just to perform the test, however they insisted on two new tires. I dropped off the new tires and I even asked Lisa if they inspected the custom tires for any issues which she stated they did and it did not appear that there was any issues with them. I then received a call one full week later indicating that the truck is running smoothly with the original wheels I dropped off. I intern take the custom wheels to a mom and pop tire shop and at first glance at the very first wheel they inspected, there was a very noticeable bubble in that particular tire which is what it turns out was causing the bouncing of the vehicle. I ended up spending a couple hundred dollars on two new tires and another nearly three hundred dollars for the one week rental and service fee for a total of about five hundred dollars down the drain because of their incompetence. I called the dealership to express my concern and received a call back from Ray the service manager who rather than admit fault, decide to try and make me believe that truck simply wasn't compatible with the new wheels which is ridiculous because when I originally installed the new wheels months ago and up until recently the truck was running smoothly with the wheels in question. I was considering this outfit when I needed to trade in the vehicle down the road but they have lost my respect and business. I do not recommend this dealership to any one. Thank you Gettel for wasting my money and very valuable time going back and forth resulting in a fruitless outcome. Horrible service! More
Never again unless I'm desperate My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told th My daughter was home for spring break so we had a week window to get it fixed. We took the truck in on Tuesday (our scheduled appointment) and told them we had to have it back by Saturday. Air conditioning didn't work and we also asked to have them re-look at the recall of the radio that was causing problems that was supposedly fixed in December 2018. Of course, once they get in there other problems arise, which I can understand. BUT they had the car for four days with no luck fixing the radio. They knew we needed the truck to get back to school. You would think they would order another radio... but no.... they ran down the battery trying to fix it and now my daughter has NO radio and a blank screen. THIS WAS A RECALL. No hands free, no back up camera.... and she drives 9 hours to school. Response from dealer, sorry we couldn't fix it for you in time. so we have to leave with the problem not fixed. We get the truck home and get it washed. then go to start it up and the battery is dead. ok no problem, we charge it, check the battery and all shows it is good. but then the next morning when she leaves for school - the BATTERY IS DEAD again. So what did service do to cause this additional problem?! Worrying about a child so far away from home for college is hard enough, but now the additional worry of the truck not starting!! I am so beyond upset. It doesn't do any good calling, I get the same answer. We couldn't find the problem. It is worse than it was when we took it in. SO frustrated. Unless I can't get in at any other Ram dealer for service/recall, I will not choose this one again. Greg tried to be nice but couldn't deliver and didn't provide any type of solution for our problem. More
Unbelievably rude Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor Just wanted my extra key and gas that was promised. Two visits yesterday and have an appointment Tuesday. No gas, no key. Carol Greulich Parts Advisor, was AWeSome and the ONLy one to help me. Even with the guy co-workers interrupting us... try hiring folks like Carol the actually give a xxxx. Unbelievable is all I can say,, just wrong. I will Go elsewhere. Keep the gas! More
Scratched my car and NO APOLOGY!! This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. Th This dealership has lousy management. I took my new car in for three items: a recall; warranty replacement of defective trim and scheduled service. They only did one of the recalls and forgot to do the service. So I left it another day. When I picked it up the second recall was still not done, they did the scheduled service. When I reached for the car door handle there was a big white scratch on my red handle. So back again to the service desk. The service agent said it was no big and said they could buff it out. So they took it back to the shop and said it would take ten minutes. A half our later they returned and said they needed to repaint the handle and that they would call me in a couple days to schedule. NO APOLOGY. Just blah mediocre “service”. There really is no service at Gettel. Just mediocre dull attitude. Management is responsible for everything. Obviously Gettel has lousy management to allow this level of mundane unintelligent mediocrity. More
Service Advisor Jacob and Service Department suck!!! Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 w Bought a 2018 Jeep Cherokee Limited with ACTIVE DRIVE II so it could be towed behind motorhome. Noone during selling process told me I needed a $200 wiring harness installed for another $275 to keep Jeep from "wobbling" back and forth while it was being towed. Overall, buying experience was good. Went to Gettel for 1st. LOF and tire rotation and after it was "allegedly" finished (tires were never rotated as I marked them before going for service) I threw Jacob, my 20-something sarcastic, trickster service writer under the bus to management for never coming to me after service was complete and then hiding my Jeep from plain view. Service Manager, who could care less about my complaints about Jacob, had Jeep brought back into shop and tires were then rotated. I WILL NEVER GO TO GETTEL JEEP IN PUNTA GORDA FOR ANYTHING! Have since gone to Douglas Jeep in Venice, FL to have the aforementioned wiring installed and based on this one experience with Douglas Jeep, they have got ALL my business in the future! Lastly, while at Douglas Jeep, I ran into several people who had BOUGHT their vehicles at Gettel but now go to Venice Jeep for any service requirements because of their disappointing experience(s) at GETTEL! More