Gettel Chrysler Jeep Dodge Ram - Service Center

They were Professional, friendly, organized, and polite. All of the planned service items were presented and explained. All of the planned service items were presented and explained. More

My jeep has been in 3 times for hood flutter. I was told 100% guaranteed the problem was resolved after the 3rd visit, still flutters at highway speeds, no change. My service rep Sophie is "worki I was told 100% guaranteed the problem was resolved after the 3rd visit, still flutters at highway speeds, no change. My service rep Sophie is "working" on it. Last contact with her was May 2nd, said she would call me in the morning (May 3rd). No call, today is May 11th. She also told me to expect a call from someone "higher up, no call. This is the 3rd and last jeep I will ever purchase, mainly due to the poor service I have received at Gettel. We are looking into the lemon law since Gettel isn't interested or unable to resolve this issue. I would never recommend Gettel to anyone. More

Performed an oil change without an appt and kept me updated thru out the process updated thru out the process More

It was my best trip in to have service I've ever had best people excellent servers people excellent servers More

I have a Dodge truck and I took it to this dealer and brought it to the service manager. A female associate tried to help me, but she got confused & started to help another customer! I asked if we were d brought it to the service manager. A female associate tried to help me, but she got confused & started to help another customer! I asked if we were done checking in and she said that we could go. No papers were filled out or given to me. I left under the impression that I had checked my vehicle in and that I could leave. After 2 phonecalls for progress on my vehicle, I get a call from the service manager and he didn't know what or where my vehicle was, but he knew it was still on his lot. This was going on for about 5 days. They finally located my vehicle & got it fixed & returned to me. I will never go back to this service center again! This was an example of the most incompetent service department that I have ever had at a dealership in my life! More

No reason to bring my truck in and waste 11/2 hours to see if I needed a new side airbag The vin number should have told you that see if I needed a new side airbag The vin number should have told you that More

The service was great and the service attendant Sophie was very attentive to my service needs was very attentive to my service needs More

The Service department did a good job keep me informed at all times thanks very much all times thanks very much More

My Butler service was done nicely on the outside of car but the inside wasn’t done very well. Some areas weren’t even cleaned and there were streak marks. Also, my doors on the inside weren’t cleaned. The but the inside wasn’t done very well. Some areas weren’t even cleaned and there were streak marks. Also, my doors on the inside weren’t cleaned. The marks were still there after the car was done. I had to clean some of the dust that was not cleaned. There were also some dripping marks that I don’t know what they are. Also, on the inside of the doors, there was debris. I had taken pictures of this as soon as I picked up the car. I’m very upset since I did pay a lot for this Butler service especially that I was never informed when I purchased this service that I can only use this service at this dealership. I live up north also, so I don’t have the opportunity to use this service as scheduled since I’m not able to use the Butler service at another Jeep dealership. I feel misled!!! More

First had to wait 6 mos for my hard top. Then it was finally scheduled in. Instead of 1 full day, it took 2 days. I should have been told, honestly, how long it would take. So far, your serv Then it was finally scheduled in. Instead of 1 full day, it took 2 days. I should have been told, honestly, how long it would take. So far, your service department has not impressed me at all. More