Gettel Acura - Service Center

I have had my car in more than once in 5 months. Not pleased with the training salesman that shadowed me during my car buying. Not happy with the lack of communication and understanding by the service pleased with the training salesman that shadowed me during my car buying. Not happy with the lack of communication and understanding by the service department. Chuck Jocavina is a good employee More

I use Gettel because everyone I deal with is genuinely friendly and does the best job possible.You should be proud of your staff.They represent you very well.I might add to management that this form of su friendly and does the best job possible.You should be proud of your staff.They represent you very well.I might add to management that this form of survey seems like it was thought up by someone with too much time on their hands.I would much rather take a written survey at the dealership. More

I had My car in for routine service ....Really ...A free wash ? wow ....my car looked like new and in just a few minutes in the detail/free wash area ..:) someone cares back there in wash wash ? wow ....my car looked like new and in just a few minutes in the detail/free wash area ..:) someone cares back there in wash More

I brought my Acura in for service Friday morning. I was greeted quickly and courteously, and we quickly reviewed what needed to be done on my vehicle. I had a comforable and clean waiting area, well stock greeted quickly and courteously, and we quickly reviewed what needed to be done on my vehicle. I had a comforable and clean waiting area, well stocked with coffee, tea, water and cookies. There was a newspaper and magazines to read, as well as a large screen TV. When my service was complete, my service writer advised me of the charges, and I settled my charges. And finally, the sales person that originally sold me the car approximately 4.5 years ago was on hand to help me sync my new cell phone with the audio system in my vehicle, which was a nice additional service. More

The service representative Lucy Aguilar was terrific. She was corteous and professional. She keept me well informed through out the service process. The adventage to find a "bilingual" representative gave me was corteous and professional. She keept me well informed through out the service process. The adventage to find a "bilingual" representative gave me the freedom to communicate with her easily. She answered all my questions very professionaly.Exelent Service ! GREAT JOB . More

Lucy Aguilar has been our Service Manager since we purchased a new TL in 2006. She provided superb service interface to the shop on our 2006. Problems involved a bad seat in the passenger side, which purchased a new TL in 2006. She provided superb service interface to the shop on our 2006. Problems involved a bad seat in the passenger side, which she correctly estimated would be the case before the Tecnician diagnosed the problem. Throughout 2006 and 2007, she continued to be our contact of choice for all matters at the dealership. In 2008, she recommended we look into the great deals for 2008's at the dealership. Thereafter, we indeed approach the Sales Manager at her recommendation and leased the 2008 TL, with the 2006 as trade in. From 2008-to date she has continued to be our trusted advisor on all matters with our car, such that we choose to buyout the lease of our 2008. We know she will keep it running in top shape. More

As always I have a great experience when going into my Acura Dealership on Clark Road in Sarasota, Fl. One of the reasons I decided to purchase the 2008 Leased TL was because of Lucy Aguilar the Assista Acura Dealership on Clark Road in Sarasota, Fl. One of the reasons I decided to purchase the 2008 Leased TL was because of Lucy Aguilar the Assistant Service Manager, she is great and I really like all of the staff. I asked to purchase windshield wipers for our car, and the price was right, and instalation was done quickly, along with the regular oil change and tire rotation. I really like it that, the dealership sends out a reminder by e-mail when service is due. Lucy always has a smile on her face, and makes me feel like I am her only custumer that day, and I know that she is a very busy person, but she always has time to discuss my car concerns, and she and the staff come up with the solutions I need. Our overall experience was great, and I never seem to mind bringing my car in for service, gives me a chance to have a cup of coffee, and cookie, and watch a little T.V. or read. All of the work was done quickly efficiently and to my satisfaction. Thank you for this opportunity to express my feelings about the dealership, and keep up the good work. Jeanie Poe, Acura owner More

Lucy went above and beyond to acquire a necessary cable for my MDX. It took a few days, but she let me keep the rental for the entire time. The cable was on backorder and yet she was able to get it. I a for my MDX. It took a few days, but she let me keep the rental for the entire time. The cable was on backorder and yet she was able to get it. I also had an extended warranty repair and she called and coordinated the payment with my warranty company. I wouldn't think of having my Acura serviced at any other dealership! Thanks!! Korie Roberts More

I love Gettel Acura Service Dept. They were very I love Gettel Acura Service Dept. They were very courteous and responsive, Lucy Aguilar our service representative, was really outstanding, she went I love Gettel Acura Service Dept. They were very courteous and responsive, Lucy Aguilar our service representative, was really outstanding, she went out of her way to take care of our service needs. Great experience, we are very satisfied. I highly recommend this dealership! More

I have been dealing with Gettel Acura for years. Bought this car at 50,000 miles used and am now at 114,574. I have regularly suggested maintenance completed at Gettel. I feel very confident that I am dr this car at 50,000 miles used and am now at 114,574. I have regularly suggested maintenance completed at Gettel. I feel very confident that I am driving a safe car because of the maintenance done at the facility. I have been dealing with Ms. Lucy for most of the time, and appreciate her service. More