Gettel Acura - Service Center

Call the service department BEFORE you buy a vehicle here! The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a service-related question. They will make an appointment without a problem,but if you just want to speak on the phone with service they will not take your calls. Voicemail options only and calls are never returned. Try it. Try the service manager too. They do not care about you once the sale is made. More

Completely changed our current feelings about the dealership This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have be This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have been with Gettel Acura of Sarasota. Through the past years we have always been treated well and fairly by their service department. Our reason for coming in was to get our RDX serviced We wandered over to the new cars to see what was new, But to be completely honest, the sales part of their business has left us disappointed based on promises made, unresolved issues and lack of satisfaction UNTIL our last purchase yesterday. I grant you it is early to make a total judgement of the lease purchase as with any new purchase after only one day, BUT what happened to us yesterday has certainly changed our feelings towards the dealership. The professionalism and courtesy we were shown by your employees who, were new to us, made a distinct impression and changed us yesterday from just servicing our RDX to upgrading to a new RDX. The saleswoman Mary and her sales manager Robert spent the time fully pointing out not only the newer features and technology, but went well beyond showing us how to actually use them with patience and expertise. For the first time we came away not just enamored with the car but understanding how to get the full use of it. Finishing the sale with Jamie was just as satisfying. I want to congratulate Gettel Acura on finding these professionals and making us "satisfied" not just customers. More

regular scheduled service Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in t Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in the Service Department More

Great service and courteous personnel in service and sales This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at 10 am. After jump starting my battery, I arrived early at 8:30. I was greeted warmly and was back on the road by 9:30. More

Fast courteous and prompt service. Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance in April 2016 before trip North. More

Roger Weber continues his excellent work as a service mgr !! Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently exceeded expectations each and every time... More

Luci is great ! Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an ou Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an out of the service area with a full understanding of what was done to our Acuras. More

Service & Maintanence I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist wil I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist will call and make appointment, I waited few hours and called again no one replied till three days then schedule appointment with guaranty for loner car from Acura not from hertz and finally gave appointment after 6 days because of loner car and when I went there they refuse to give me Acura loner car and offer me hertz rental car (basic car like lower than economy) and I told you already promise and they said sorry I don't have one. Then I refuse and told them I don't want to repair my car here and they said your key in your car and when I left there were two service associate was laughing on me. They don't care your business, when you go to buy car from them they promise that when you come to repair or service your car they will give you same or higher model of Acura for loner and I also schedule my service 6 days in advance. Their service is worst I ever seen. They just want you to spend money their when you go for repair always ask you something to which not even necessary. Their customer service is not match with their status even Kia or Hyundai or ford are gives you better service than them. Will never go again. Even one of my friend went to buy car and they not provide them good service at all and one of sale person said we didn't invite you to come here and buy car this is your personal choice if you want then buy otherwise up to you. More

I love to take my car there for service, it's a very pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they ar pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they are always in a rush to answer any question. I never felt good going there. But now, it's such a huge difference!! Customer service is excellent, friendly, helpful, very knowledgable people, they make you feel "at home".... The service manager, Tom Marcado, is a very kind, friendly and always there to help you with no rush!!! The customer service waiting room is very nice, clean, comfortable and relaxing compared to the one at Darby's which reminds me of Tuffy's service, very cold and cheap. Our two ACURA and GMC are very happy going there for their maintenance!!!!!!! Thank you, Tom for your absolutely great customer service!!!!! More

I bought a new TL there and have had it serviced there. Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm s Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm saying the other two that I dealt with weren't, but Thomas takes it to another level. I've recommended Acura and your dealership to many others, and now I recommend Thomas as their service consultant. More