Gettel Acura - Service Center

Service department did not handle problem car was brought in for. Key fob was malfunctioning sporadically, wouldn’t open the door. Thanks to the genius service tech I was told I didn’t have any problems e in for. Key fob was malfunctioning sporadically, wouldn’t open the door. Thanks to the genius service tech I was told I didn’t have any problems everything was fine. Sure didn’t seem fine when I couldn’t get in my car. Acura’s solution, carry both keys or unlock it manually. Glad I paid for the key replacement program. I guess I’ll have to lose the key to get any help. Poor service!! More

Great people; GREAT service. They try hard to find problems you may have. This time I got my 15 yr-old car serviced; left with a new used car! One time recently I had to get new tires. They offered problems you may have. This time I got my 15 yr-old car serviced; left with a new used car! One time recently I had to get new tires. They offered a well-known brand and cheaper than a no-name brand my neighbor told me to get on line. More

Recommend this dealership. We had a problem with our new car and they made it right. We are very satisfied and would highly recommend and happy with our new car! car and they made it right. We are very satisfied and would highly recommend and happy with our new car! More

I could not have been happier with initially the service staff, David, and then the sales team, Vlad Ivanovich and Dan, they were absolutely GREAT! staff, David, and then the sales team, Vlad Ivanovich and Dan, they were absolutely GREAT! More

My husband and I stopped into Gettel Acura for service after we read some reviews online. Being new to the are very pleased with the courtesy and professionalism and friendliness. We will be using them after we read some reviews online. Being new to the are very pleased with the courtesy and professionalism and friendliness. We will be using them for all our upcoming services. More

Excellent service with a very knowledgeable and courteous staff. From the time I called with enquiring about my service needs to the time I left I was extremely pleased. staff. From the time I called with enquiring about my service needs to the time I left I was extremely pleased. More

Beware of Service Department This is the worst Service Department i have seen. They refused to fix my transmission problem, Serice manager Jeff Told me that they couldn't fix it, This is the worst Service Department i have seen. They refused to fix my transmission problem, Serice manager Jeff Told me that they couldn't fix it, it was a vendor problem with the transmission and to buy a 2018 or newer TLX that would fix the problem. Even though there was a service bulletin on the early model 2015 TLX V6 which my car was, I brought the Service bulletin to the attention of Roger on my first visit and i was told it didn't matter even though I had a case number for it through Acura. I had to have code reset, pay for fluid change all when they should of R/R the transmission when i brought it in. Took to another Acura dealership per Acura, 3 days later car back new transmission and drives like a new Acura. This Dealership doesn't listen to customers I am actually posting to blogs to let all Acura people in the area know not to go here and this situation. I just wonder if Jim Gettel knows what his dealership is actually doing? More

I second the December 4, 2018 bad service department reviews After giving them additional service time and time again I'm disappointed that they charge me for things that are unexplainable or that we're supposed After giving them additional service time and time again I'm disappointed that they charge me for things that are unexplainable or that we're supposed to be free services to begin with and are now disguised as miscellaneous "supplies". Sorry but I'm going elsewhere More

Bad Service I have been a customer for over 25 years. I am very dissapointed in the service dept. I went for an oil change and the service tech said the next tim I have been a customer for over 25 years. I am very dissapointed in the service dept. I went for an oil change and the service tech said the next time you get an oil change which is 3500 miles or 4 months he reccomend I buy new tires. But only after driving about 300 miles someone noticed that the wires in my tires were showing. I feel like you never checked the tires. This is a totally dangerous neglect. My second complaint is in October 2017, my car didn't start and someone helped me jump it. I took it to Acura and service person said they were giving me a new battery at no charge because it was under warranty. After a year, my car didn't start again. This time, Acura said the battery was okay and didn't know why car didn't start. A month later, my car did not start for the 3rd time. I went to Acura again and the service person said I have to buy a new battery. I asked him if it was a new battery when you replaced it a year ago, why is it dead after only a year. He said I dont know some batteries are like that. I feel like you guys gave me an old battery for my warranty replacement so I would be forced to buy a new one. More

Service Advisor Roger Weidner has been my service advisor for about 10 years, always meets my cars and my needs, we have two Acuras. Roger is a primary reason I. alw Roger Weidner has been my service advisor for about 10 years, always meets my cars and my needs, we have two Acuras. Roger is a primary reason I. always bring my cars to Gettel for service. More