Gettel Acura - Service Center

The service department was professional, prompt and friendly. I had no problems. My experience was favorable. friendly. I had no problems. My experience was favorable. More

Jeff the service manager was excellent and professional in every way. A delightful experience in every way in every way. A delightful experience in every way More

Called for a oil change but had to ask a few times just to get pricing . Finally around $60. Made a appointment, after reviewing vehicle history I was advised I needed additional $859.90 of recommended se to get pricing . Finally around $60. Made a appointment, after reviewing vehicle history I was advised I needed additional $859.90 of recommended services. I declined and proceeded with just the oil change. Went to see a mechanic I had dealt with years ago. Asked for his advice for these services. I was told maybe one would need to be done anytime soon. I was hoping to build a trust with Gettel Acura! I'm not surprised with this but I would say to others maybe a second opinion might help save you some money. The dealership I dealt with for 5 years in Tennessee never pulled these tactics. I'll go back to them when I replace my Acura. All of these services were recommended without ever looking at the car. I received a courtesy call today asking if Gettle Acura reached my expectations. I had a feeling that what happened was standard operating procedures. So I said yes Gettle reached all my expectations and more. She seemed happy with my response. More

They did fantastic job! Very professional! People are very nice. Waiting area is clean and beautiful. Very professional! People are very nice. Waiting area is clean and beautiful. More

Kimberly is an outstanding asset to your operation. She was knowledgeable and pleasant to work with. In addition she outlined everything that should be done to my car in the near future without being p She was knowledgeable and pleasant to work with. In addition she outlined everything that should be done to my car in the near future without being pushy. Every business should have a “Kimberly “ More

Very happy with my repair appointment. The part came in two week’s earlier than expected and I was originally expected to wait for two hours with a car loaner but I felt comfortable in th The part came in two week’s earlier than expected and I was originally expected to wait for two hours with a car loaner but I felt comfortable in the waiting area and my vehicle was ready less than the two hours. Roger is the best!!!! More

Everyone is polite and professional. It is a pleasure to go here. They exceeded my expectations. It is a pleasure to go here. They exceeded my expectations. More

Jeff was trying his best to accommodate my request for early appointment. It helped me getting to other appointments for the day. early appointment. It helped me getting to other appointments for the day. More

Excellent and competent service from the service department at Gettel Acura. From my initial conversation with Jeff, the service department manager and with whom I scheduled my appointment, to Roger department at Gettel Acura. From my initial conversation with Jeff, the service department manager and with whom I scheduled my appointment, to Roger, the service consultant who handled my paperwork and vehicle when I arrived. And of course, the fine gentleman who greeted me when I pulled up to the service department. The service was completed promptly as I sat in the nicely appointed waiting area enjoying complementary coffee. Every staff member who happened by the area wore a smile and said hello. My lovely TLX was serviced and beautifully washed. Thank you Gettel Acura for making me feel appreciated. I surely appreciate you. Ciao Jan Merges More

Was disappointed no loaner car, now I have to come back AGAIN for the required service that is needed!!!! AGAIN for the required service that is needed!!!! More