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Gettel Acura - Service Center

Sarasota, FL

4.6
733 Reviews

733 Reviews of Gettel Acura - Service Center

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March 11, 2022

Service reps are pleasant, facitirs are clean, and we get good service. Deliver what they promise. More

by LISAMATTHEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 11, 2022

In and out with the quickness and efficient, great service and great experience thanks Roger! More

by Peter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dirksen, Roger Weidner
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 10, 2022

Very slow. I had to wait to long to write up oil change when I had an appointment. More

by RICKEP
Recommend Dealer
No
Employees Worked With
Not surr, Roger Weidner
Mar 19, 2022 -

Gettel Acura responded

Rick, sorry to hear about the delay in getting your oil change with your scheduled appointment. Your time is very valuable and we will work to correct this issue so our guest have a better experience. Thank you for your feedback and we look forward to providing more efficient service.

March 10, 2022

I’m usually delighted with the service department and Kimberly is awesome. However, I was disappointed with the $100 wash/wax/detail that I had done. There was still sand/dirt next to the door jambs whe More

by Suzy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Dirksen
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience with Kimber! We apologize that the detail was less than perfect and would like to make things right on your next service visit. Please contact me at the info below and we will arrange to have your vehicle re-detailed during your next service for no additional charge. Thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 09, 2022

Very good service found the problem and took care of it. Thank your quick sarvice. More

by NDFCRUM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 08, 2022

Excellent service manager. .Kimber Heath..proactive, no inconvenience, very timely, great loaner car, car was clean when finished More

by SCHLOPECKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly Heath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience with Kimber! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 07, 2022

Kristen was wonderful to deal with. Very professional and courteous. Also helpful and showing me the Apple car play feature More

by RFBARILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristen
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 06, 2022

I have had to return two times for an alignment issue and it still has not been corrected. I returned on my last visit to have the engine splash cover replaced and had to wait nearly two hours for what I More

by MJAVERBECK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
He has recently quit. , Roger Weidner
Mar 09, 2022 -

Gettel Acura responded

We are very sorry to hear about the multiple visits that did not meet or exceed your expectations. There has been some recent changes with our service department to operate more efficiently for a better overall experience. During your next visit we ensure a much better quality of work in a more timely manner.

March 06, 2022

Service provider excellent-nice facility . Car returned in excellent condition. Happy with the service department More

by CLEVE828
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

March 05, 2022

Great car. Great dealer. Great service. Thorough and professional with knowledgeable people. Very happy with Gettel More

by WMILLS89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Weidner
Sep 03, 2022 -

Gettel Acura responded

Thank you for such a positive review about your experience! Please let us know if there is anything else that we can help with and thank you for being one of our valued clients. Brian O'Connor General Manager boconnor@gettel.com (941)343-5700

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