Gettel Acura

I had the horrible experience of meeting with Pete Mishos and Laura Lockwood yesterday regarding a 2000 Mercedes ML 320. I explained over the phone that I would be traveling 2 hours (+) in order to see the and Laura Lockwood yesterday regarding a 2000 Mercedes ML 320. I explained over the phone that I would be traveling 2 hours (+) in order to see the vehicle on their lot. When I get there I asked for Pete. After waiting approx. 15 mins, Pete immediately passed me off to Laura (I guess he thought it wasn't a big enough sale for him). Laura was hospitable all the way up to the point when she pulled the vehicle up front. First, I looked around the outside of the vehicle and there was significant deep scratches around the entire vehicle especially on right side. Being that the vehicle is a 2000, I do not expect mint condition by any means but I do expect normal wear and tear not the appearance of a "side-swiped" or "keyed" vehicle. As I was looking around the vehicle, Laura quickly stated there was a $800 "dealer fee" and mentioned their "as-is" warranty which surprised me because you would think that she would walk with me around the vehicle and give her feature, benefit and impact statements rather than giving me the impression that I am being cheated and taken advantage of! This lets me know that Pete and Laura knew very well the vehicle was in lousy condition! I have never paid an additional "dealer fee" for any car I have bought and even looking online most dealer fees were in the $300 range (At least, other dealerships tell what the additional amounts are instead of clubbing the consumer over-the-head in "caveman fashion" with an additional $800. By the way, even though this dealer would have you believe that all car dealerships charge "dealer fees" aka "COMMISSIONS" that is not true at all. I opened the doors and trunk to the vehicle and the carpet and upholstery was in horrid condition. It looked like someone played rugby in mug and drove the vehicle right after. Being that Laura stated the vehicle only had one previous owner I was totally shocked at the extreme atrocious condition. Now the kicker! Laura and I sat in the vehicle and the buttons on the left side of the center console are hanging somewhere within the inside of console so all you see are HOLES where the buttons should be! Who in their right mind is going to buy a vehicle that appears to be the recipient of a police narcotics raid? I never been in a vehicle where their were holes where your heating and cooling buttons are suppose to be! That was the last straw for me! I understand that car dealerships want to get the consumer to come to their lot but should it be at the cost of dishonesty and deception? Keep in mind that I told Pete that it would take me 2 hours (+) for me to get there, I expect Pete to be a man of integrity and make sure I am aware of the vehicle's condition beforehand. Furthermore, if the HONEST and ACCURATE condition of the vehicle was appropriately displayed in pictures on autotrader.com and/or indicated in the SELLER NOTES, I could have assessed the damage and decided not to make the trip! This dealer has the audacity to state "this vehicle is still in good shape" in their autotrader.com ad! Far from! The condition of the vehicle is so horrendous, Kelly Blue Book wouldn't even have a category for it! In poor car-saleswoman fashion, Laura got defensive when I told her that the vehicle is in extremely inadequate condition and they should really take the high road and accurately illustrate a vehicle's condition when placing online ads. I believe every consumer is OWED that right! When a car dealership's business is largely based upon repeat business and word of mouth, you really should not be misleading and deceptive to the consumer! The Mercedes ML 320 ad only had 2 pictures (none on which were from the inside!) That should have been the first red flag! In conclusion, Laura made a pitiful attempt to save face and tell me that since the vehicle was priced at auction-level that somehow justifies the wretched condition of the vehicle! This dealership would have you believe that you can not get a great deal on a pre-owned vehicle in very good condition! To my abundant satisfaction and to GETTEL ACURA's dismay, I purchased the same ML 320 from a dealer in Tampa without a ridiculous and offensive "DEALER FEE", in wonderful condition, added sun roof feature, heat/cool controlled seats, less miles, 6 disc cd changer for only $109.00 more! Even came with original owners manual! Plus, the vehicle color is black, which is what I really wanted, instead of blue! As I told Laura, deals are out there, you just have to decipher through the SWINDLERS like GETTEL ACURA! I will never ever entertain the idea of buying a car from these CROOKS! On a more positive note, I was greeted by a gentleman named Chuck whom I must say was very friendly, helpful and informative! P.S. Can you believe that Laura tried to get me to purchase another car from their lot after they deceived me so badly. Trust me, there is a reason that Mercedes ML 320 is still on the LOT, I guess GETTEL hasn't figured it out yet! More

I am so pleased with every experience I have had at Gettel Acura.... You work with my schedule and are extremely accomodating. Last year I had an issue late in the day with a motor going out in my wi Gettel Acura.... You work with my schedule and are extremely accomodating. Last year I had an issue late in the day with a motor going out in my window (I live in Parrish)- this was a Friday night. I was leaving for Orlando the next day. Lucy was able to wait for me and get the motor fixed. Amazing - these are things you don't forget. My last experience was the same - I am so appreciative to have such great people to help me with my "baby". I truly love my MDX and hope to have it for many years. When I am ready for something new - I know I will be staying with your dealership. Thanks again. More

I have had my car in more than once in 5 months. Not pleased with the training salesman that shadowed me during my car buying. Not happy with the lack of communication and understanding by the service pleased with the training salesman that shadowed me during my car buying. Not happy with the lack of communication and understanding by the service department. Chuck Jocavina is a good employee More

I use Gettel because everyone I deal with is genuinely friendly and does the best job possible.You should be proud of your staff.They represent you very well.I might add to management that this form of su friendly and does the best job possible.You should be proud of your staff.They represent you very well.I might add to management that this form of survey seems like it was thought up by someone with too much time on their hands.I would much rather take a written survey at the dealership. More

I had My car in for routine service ....Really ...A free wash ? wow ....my car looked like new and in just a few minutes in the detail/free wash area ..:) someone cares back there in wash wash ? wow ....my car looked like new and in just a few minutes in the detail/free wash area ..:) someone cares back there in wash More

I brought my Acura in for service Friday morning. I was greeted quickly and courteously, and we quickly reviewed what needed to be done on my vehicle. I had a comforable and clean waiting area, well stock greeted quickly and courteously, and we quickly reviewed what needed to be done on my vehicle. I had a comforable and clean waiting area, well stocked with coffee, tea, water and cookies. There was a newspaper and magazines to read, as well as a large screen TV. When my service was complete, my service writer advised me of the charges, and I settled my charges. And finally, the sales person that originally sold me the car approximately 4.5 years ago was on hand to help me sync my new cell phone with the audio system in my vehicle, which was a nice additional service. More

The service representative Lucy Aguilar was terrific. She was corteous and professional. She keept me well informed through out the service process. The adventage to find a "bilingual" representative gave me was corteous and professional. She keept me well informed through out the service process. The adventage to find a "bilingual" representative gave me the freedom to communicate with her easily. She answered all my questions very professionaly.Exelent Service ! GREAT JOB . More

Dan was extremely personable and was easy to deal with. I am very happy with the transaction I had with Dan and Gettel Acura. No games, no high pressure sales tactics. I would highly recommend seeing Dan at am very happy with the transaction I had with Dan and Gettel Acura. No games, no high pressure sales tactics. I would highly recommend seeing Dan at Gettel Acura. Being in sales myself, I can appreciate when a sales transaction is comfortable. Thank you, Mike Graff More

Lucy Aguilar has been our Service Manager since we purchased a new TL in 2006. She provided superb service interface to the shop on our 2006. Problems involved a bad seat in the passenger side, which purchased a new TL in 2006. She provided superb service interface to the shop on our 2006. Problems involved a bad seat in the passenger side, which she correctly estimated would be the case before the Tecnician diagnosed the problem. Throughout 2006 and 2007, she continued to be our contact of choice for all matters at the dealership. In 2008, she recommended we look into the great deals for 2008's at the dealership. Thereafter, we indeed approach the Sales Manager at her recommendation and leased the 2008 TL, with the 2006 as trade in. From 2008-to date she has continued to be our trusted advisor on all matters with our car, such that we choose to buyout the lease of our 2008. We know she will keep it running in top shape. More