Gettel Acura

Great service and courteous personnel in service and sales This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at 10 am. After jump starting my battery, I arrived early at 8:30. I was greeted warmly and was back on the road by 9:30. More

Fast courteous and prompt service. Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance in April 2016 before trip North. More

Roger Weber continues his excellent work as a service mgr !! Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently exceeded expectations each and every time... More

Luci is great ! Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an ou Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an out of the service area with a full understanding of what was done to our Acuras. More

Best Sales Experience Ever!!! Ask for Zack! I'm 51 years old, and of all the vehicles I've bought in my life, this was by far the best experience. We bought a brand new 2016 MDX from Gettel Acur I'm 51 years old, and of all the vehicles I've bought in my life, this was by far the best experience. We bought a brand new 2016 MDX from Gettel Acura in Sarasota, even though we live North of Tampa. The reason was two fold - best price, and customer service BEFORE we even saw the vehicle. The backstory is that we called local Tampa area dealers. Some didn't even call back! The ones that did could not match the price from Gettel. Zack not only assured us over the phone of what he had available, but drove the vehicle up to Tampa for us to test drive it!!! (All I can say to Tampa Acura dealers is - you losers need to learn a lesson here). To be fair, we were working with a local Ford dealer and considering buying a 2015 Expedition. But to get the same or rather "similar" features that the MDX had, we would have needed to purchase a "limited" model for about 10K more!!! (and beleive it or not, we had the Ford employee "A" plan discount applied as well....it was laughable). Anyway, back to Zack and Gettel. Zack is a really respectful young man who treated us honestly, and went above and beyond to make our whole experience a pleasure. The dealership is a really nice facility, and Robert the finance manager was very easy to work with - we were in and out in about 2 hours. (I have had experiences in the past where I've been at a dealership 5-7 hours - at night - last one to leave the lot....how refreshing to see that Gettel just does what dealers should do - no BS, just great service. Now that I know what to expect from Gettel, I wouldn't blink an eye to drive 200 miles, and you can bet that my next vehicle will be from them. A big THANK YOU to Gettel Acura and their team, but most importantly to Zack - because of your you, it was fun to buy a car again. More

No haggle, no BS, superior customer service I bought a certified pre-owned RDX from Gettel online/over the phone and had a family member pick it up last week. The car has low mileage and is imma I bought a certified pre-owned RDX from Gettel online/over the phone and had a family member pick it up last week. The car has low mileage and is immaculate; it was priced several thousands under the TMV plus it had installed OEM external accessories worth ~$2K so I really got a good deal from them. The quality of customer service I received throughout the entire car-buying process was second to none; quotes I requested online were provided the same day and the reps who helped me (Galo and Ashley) were both top-notch professionals. Five stars across the board--I'd definitely recommend this dealership!!! More

Great experience from Gettel Acura Just purchased a Cerified 2012 Acura MDX from Gettel and could not be more pleased. We dealt with a very professional salesperson in Gary Waller who Just purchased a Cerified 2012 Acura MDX from Gettel and could not be more pleased. We dealt with a very professional salesperson in Gary Waller who handled the transaction in a very professional manner, as well as Jamie Demers, Business Manager, who handled all the paperwork, We had the opportunity to add additional accessories to our MDX and dealt with Lucy Aguilar, Assistant Service Manager. Another pleasurable experience. Lucy took care of setting up the service installation and couldn't have been more accommodating. A true professional. When my Audi finally calls it a day, I'm looking forward to adding another Acura from Gettel. More

In love.. I just leased a beautiful new ILX Acura from the good people at Gettel. Many thanks to Greg Smith for his professional but personal touch in guiding u I just leased a beautiful new ILX Acura from the good people at Gettel. Many thanks to Greg Smith for his professional but personal touch in guiding us through the sale. He was friendly, informative, honest and sooo helpful with all the questions. The place is so clean and every one there went out of their way to stop and say hi. Customer service surpassed any dealership I was at. Thanks Greg and all the ones who made me feel like I was the only customer in the place even though there were others. And ..oh yea.....I Love my Car!!!!! More

Extremely happy customer!! We purchased our 2015 MDX on Christmas Eve from Ron Comrie and we could not be happier! He was very helpful and knowledgeable about the vehicle. O We purchased our 2015 MDX on Christmas Eve from Ron Comrie and we could not be happier! He was very helpful and knowledgeable about the vehicle. Our experience with Gettel and Ron was completely flawless and I am still loving my MDX as much today as I did :-) Please, if you go to Gettel, ask for Ron!! You won't be sorry!! Robby & Holly Stevenson Bradenton, FL More

Sale of unsafe used car We recently bought a 2011 Dodge Durango from Gettel Acura of Sarasota as is. After I took the vehicle for a test drive and had no service lights and g We recently bought a 2011 Dodge Durango from Gettel Acura of Sarasota as is. After I took the vehicle for a test drive and had no service lights and good car fax report for maintenance. Our sales rep preceded to tell me about the 120 point safety inspection they perform on all there vehicles. We then proceeded with the sale as if they new nothing was wrong with the vehicle. After we had the vehicle for 4 days we noticed that the fog lights blink when we use the right turn signal, and when the fogs light were turned on the right blinker would stay on with a steady light. I then took vehicle to my local mechanic, we then discovered the fog light/ blinker problem is a system of a larger problem. That can cause the vehicle to not start or even worse stall while driving down the road, losing power steering and brakes. On top of the obvious safety issue it cost approx $1200 to repair. I then proceeded to call Gettel Acura to see if there was anything they could do to help us out. And was told that no and we bought the vehicle as is. I then asked to speak to the service manger to inquire about the safety inspection. He then told me the safety inspection was stopped because of a front headlight assembly issue (blinker). And the vehicle was to be sold at auction. This information was new to me, and if I had known of this I would have looked into it further, before I purchased the Durango. I then proceed to ask for a copy of the service records and was told that they will email them to me with the safety inspection. I didn't receive that email, I then call back numerous times trying to talk to the general manager. After two days finally spoke with general manger. I explained the obvious safety issue and that the safety inspection wasn't completed, and that I still wanted the service records and safety inspection report. He proceeded to tell me that I will not be getting the service records or safety inspection. If I had known of the problems before the purchase as they did, I would have reconsidered my purchase. The general manger then told to me there is nothing they will do the help and the problem is mine. It feels to me that Gettel Acura was more interested in a quick sale and had no regards for my family or family's safety. All I wanted is the issue fixed, because I was lead to believe I was sold a vehicle that had a completed safety inspection. But that was not the case. I am very disappointed in how they handled this matter. Very nice and polite while we were buying the Durango but that went right out the window as soon as we walked out the door. More