Gettel Acura

Service & Maintanence I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist wil I called more than few times to make an appointment for service my car but no lady who work there said your service advisor or service specialist will call and make appointment, I waited few hours and called again no one replied till three days then schedule appointment with guaranty for loner car from Acura not from hertz and finally gave appointment after 6 days because of loner car and when I went there they refuse to give me Acura loner car and offer me hertz rental car (basic car like lower than economy) and I told you already promise and they said sorry I don't have one. Then I refuse and told them I don't want to repair my car here and they said your key in your car and when I left there were two service associate was laughing on me. They don't care your business, when you go to buy car from them they promise that when you come to repair or service your car they will give you same or higher model of Acura for loner and I also schedule my service 6 days in advance. Their service is worst I ever seen. They just want you to spend money their when you go for repair always ask you something to which not even necessary. Their customer service is not match with their status even Kia or Hyundai or ford are gives you better service than them. Will never go again. Even one of my friend went to buy car and they not provide them good service at all and one of sale person said we didn't invite you to come here and buy car this is your personal choice if you want then buy otherwise up to you. More

Terrible Dealer Ship Do not buy from them sold car full of rust and would not do anything about. This was the worst experience of buying a car I have ever had suppose ther Do not buy from them sold car full of rust and would not do anything about. This was the worst experience of buying a car I have ever had suppose there mechanics all signed off on it if so they all need to go back to school its to bad cause that gives the mechanics a bad name they lie and blame the mechanics. DO NOT BUY FROM THIS DEALER More

Thanks Ron Comrie Thanks Ron for a wonderful car buying experience. It was fun, hassle free and most of all haggle free. He treated like family. I recommend my friend Thanks Ron for a wonderful car buying experience. It was fun, hassle free and most of all haggle free. He treated like family. I recommend my friends and family to your dealership because of Ron's expertise . We are very satisfied with the car . Thanks to Ron again. More

Very bad experience I bought a used car for my son and the salesman told me it was in good, safe driving condition. My son test drove it and it seemed ok. We had to sit i I bought a used car for my son and the salesman told me it was in good, safe driving condition. My son test drove it and it seemed ok. We had to sit it there after I bought it since my son had to pass his driving test. We went to pick it up and the check engine light was on. Service did not have time to diagnose it and told us it was probably due to it sitting for a while and would turn off by itself. He told us to bring it back in if it didn't turn off and they would diagnose it for free. After a week, the light was still on so we brought it back. After fighting with the one of the heads of the dealership, they diagnosed it for free but then said it would not start. What a strange coincidence since my son never had a problem starting it. I had to pay over $321.00 for a new starter sensor. I was lied to by the salesman and he didn't want anything to do with me after I paid for the car. He was also very rude to my son and I when we came to get the car. I left a message for my service person since I had a question and he has never bothered to call me back. Do not buy a car here!! More

Bravo, Ron Comrie! I was blessed to walk into Gettel Acura and be met by Ron Comrie. In all my experiences with buying cars, I have never met a kinder, patient and more I was blessed to walk into Gettel Acura and be met by Ron Comrie. In all my experiences with buying cars, I have never met a kinder, patient and more caring salesman. Heavy-handed sales tactics were NEVER part of the picture; Ron let the wonderful RDX sell itself, while he answered all my questions and smoothed the way for me to drive away the following day in my new car. This is my first luxury vehicle, and though I obviously had higher expectations for the quality and comfort of my new Acura, I had no idea that the "luxury" would be more than matched by the service Ron's salesmanship provided. In the month since purchasing my new RDX, I have suffered great personal loss. My beloved mother passed away two weeks ago. I was her caregiver, and she had already been gravely ill when I entered into the car-buying process. Ron's compassion for me has been extraordinary; he has been understanding, helpful and careful not to be an intrusion. Though I bought the RDX over a month ago, Ron continues to provide assistance as I try to negotiate my way through learning how to operate all the "bells and whistles." Later today I actually have a scheduled "lesson" with Ron to help me navigate the navigation system, Bluetooth possibilities and individualize my settings. I wholeheartedly give Ron Comrie my absolutely highest recommendation. Thank you, Ron!! More

Ron Comrie Thanks to Ron for an excellent car buying experience. Ron was knowledgable, friendly, available, and not pushy. He worked through all of Acura's op Thanks to Ron for an excellent car buying experience. Ron was knowledgable, friendly, available, and not pushy. He worked through all of Acura's options with me, followed-up in timely fashion and assisted with some post-purchase dealership work. I would deal with him again, and send friends to buy from him. More

Mr. Ron Comrie It is with immense pleasure and sincere appreciation that I express my gratitude for the services rendered by your salesman Ron Comrie during my most It is with immense pleasure and sincere appreciation that I express my gratitude for the services rendered by your salesman Ron Comrie during my most recent car buying experience. Ron’s sense of care for the needs and desires of customers, keen ear, knowledge of the dealership’s vehicles and services, and enthusiasm for creating the best possible solution for his clients, go beyond the “normal call of duty”. I felt secure in my decision to purchase my automobile, and felt as though Ron, although a salesman, had my personal interest at heart. Mr. Comrie’s ability to create an inviting atmosphere and more personalized car buying experience has thus far ensured my loyalty to the Acura Corporation. After experiencing a less desirable introduction to the Gettel dealership by the way of another discourteous and judgmental salesman, and the request of another member of staff, Ron was there to pick up the pieces and clear the air. He immediately corrected information that was inaccurate, offered insightful knowledge, and provided an additional opportunity to explore my car of interest. It is true that in the absence of Ron’s presence and assistance during my car buying experience, that I would have left the dealership dissatisfied, disappointed, and completely disengaged by the Acura brand. Purchasing a new vehicle is an enormous deal and can be completely overwhelming for anyone. Due to Ron’s efforts, I was able to gain new knowledge, purchase my vehicle of choice, and build a new love for the Acura Company. With Sincere Thanks and Appreciation, A Happy Customer! More

I love to take my car there for service, it's a very pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they ar pleasant experience!!! I used to take my car to Darby's in Venice and I hated to go there, they make you feel like you are bothering them and they are always in a rush to answer any question. I never felt good going there. But now, it's such a huge difference!! Customer service is excellent, friendly, helpful, very knowledgable people, they make you feel "at home".... The service manager, Tom Marcado, is a very kind, friendly and always there to help you with no rush!!! The customer service waiting room is very nice, clean, comfortable and relaxing compared to the one at Darby's which reminds me of Tuffy's service, very cold and cheap. Our two ACURA and GMC are very happy going there for their maintenance!!!!!!! Thank you, Tom for your absolutely great customer service!!!!! More

I bought a new TL there and have had it serviced there. Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm s Thomas Marcado has been my service adviser the last three times I've brought my car in. He's very knowledgeable and extremely helpful. Not that I'm saying the other two that I dealt with weren't, but Thomas takes it to another level. I've recommended Acura and your dealership to many others, and now I recommend Thomas as their service consultant. More