Gettel Acura

Good experience! This was the second auto that I purchased from this dealership. In Nov. 2014 I purchased a 2011 TSX. Pleased with the experience so I traded it in for This was the second auto that I purchased from this dealership. In Nov. 2014 I purchased a 2011 TSX. Pleased with the experience so I traded it in for a 2013 TL. Searched on Internet and found a few models from 2011-2014 since it was the model styling I was looking for. I visited and found a nice 2013 w/ tech package. Negotiations went very well and got what I believe to be a great price. I know this because I was searching for these cars for about 3 wks. My only criticism was their financing. Over the phone I was told that they had .99% financing. I repeated while negotiating on the vehicle that I was expecting this rate. When I finally spoke to their finance that the best rate they could give me was 3.5%. I will eventually refinance with my Credit Union at 1.75%. Other than that I had a very good experience. I found that the dealership was willing to negotiate and I will probably do business with them again. More

Service I bought my 2009 Honda Pilot from the used lot. I have taken it back to have different services, one is my ac stopped working I took it to them last y I bought my 2009 Honda Pilot from the used lot. I have taken it back to have different services, one is my ac stopped working I took it to them last year and they put in a new compressor. I took it back to them a few months after it was installed because the air wasn't cold it was low on freon, they recharged it and I was on my way then in April I took back because my air wasn't cold again they replaced the relay $22.00. Then in May I took it back due to my compressor not working again. I was told they would replace my compressor I would have to pay the labor. Over $200. Now in July my A/C went out again they looked it all over to try and figure out why my compressors keep going out and they tell me I need a new accumulator and a new compressor and I will have to pay over $200 again for labor and they will not warranty any of the work because the warranty is only good from the first time I purchased the compressor. I did really like this place but not after this last episode, I am over them. More

PURCHASED NEW ACURA My self and my wife went to Gettel Acura for the first time @5.30pm we walked out with a brand new car in less that 2hrs. The store manager gave me ab My self and my wife went to Gettel Acura for the first time @5.30pm we walked out with a brand new car in less that 2hrs. The store manager gave me above price for my M Benz C300 Lisa Silvestri was excellent he she knew all the answers that I had asked the deal was unbelievable Jamie Demers Business Manager worked extra hours to do all the paper work I am a happy customer and they have won my business for life time excellent service and I got all and more than I wanted no questions asked. 10+ rating customer lounge area was clean and cool good stock of new and used car to choose from.@ Gettel Acura Sarasota they know have to take care of there customers.ps no upsale at all. More

Call the service department BEFORE you buy a vehicle here! The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a The buying experience was what you might expect. Typical up sell and high pressure. Not unusual for Acura. The problem is trying to get an answer to a service-related question. They will make an appointment without a problem,but if you just want to speak on the phone with service they will not take your calls. Voicemail options only and calls are never returned. Try it. Try the service manager too. They do not care about you once the sale is made. More

Completely changed our current feelings about the dealership This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have be This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have been with Gettel Acura of Sarasota. Through the past years we have always been treated well and fairly by their service department. Our reason for coming in was to get our RDX serviced We wandered over to the new cars to see what was new, But to be completely honest, the sales part of their business has left us disappointed based on promises made, unresolved issues and lack of satisfaction UNTIL our last purchase yesterday. I grant you it is early to make a total judgement of the lease purchase as with any new purchase after only one day, BUT what happened to us yesterday has certainly changed our feelings towards the dealership. The professionalism and courtesy we were shown by your employees who, were new to us, made a distinct impression and changed us yesterday from just servicing our RDX to upgrading to a new RDX. The saleswoman Mary and her sales manager Robert spent the time fully pointing out not only the newer features and technology, but went well beyond showing us how to actually use them with patience and expertise. For the first time we came away not just enamored with the car but understanding how to get the full use of it. Finishing the sale with Jamie was just as satisfying. I want to congratulate Gettel Acura on finding these professionals and making us "satisfied" not just customers. More

Buyer Beware!!!! Bought pre-owned vehicle and was assured it had been thoroughly checked for any maintenance issues. Within just three weeks the vehicle at times would Bought pre-owned vehicle and was assured it had been thoroughly checked for any maintenance issues. Within just three weeks the vehicle at times would just lose power completely as I was driving down the road. At other times the steering wheel would lock up and I couldn't turn the wheel. This was especially scary when i was on interstate with my children. I decided to go to the website and enter my Vin number to check for any recalls and there were several!! So if maintenance was checked how was that missed? I called dealership and first and only thing he said was..."you should have bought the extended warranty." Not are u and your family okay? Then two months later had more repairs needed totaling $650. Six months after purchase had to jump start vehicle and purchase new battery. I have had more issues with this vehicle in just a few months than I have had in my last two vehicles that I owned for 5 years each. Also after I signed all paperwork for vehicle and I went to get in it I noticed long scratch down drivers side door that wasn't there before. They refused to fix it ... "it was my car my problem now." More

LYING SALES MGR..BOGUS DEALER FEE AND FILING, TAG FEES LYING SALES MGR--BEWARE...i was dealing with them for 2 weeks on a car they had for 2 months on the lot..sales mgr called me and said he was sending c LYING SALES MGR--BEWARE...i was dealing with them for 2 weeks on a car they had for 2 months on the lot..sales mgr called me and said he was sending car to the auction and i had about an hour to decide..this was on friday..i passed on the car...monday the car was still there and they raised the price from $16,300 to $21,999...wth ??? a few days later i was notified car no longer available...a few days after that (tonight) i found it at one of their other dealerships..gettel toyota...price now $19,991...the sales girl jennifer was great..to bad the mgr lied and tried to pressure me not to mention their incredible bogus $900 dealer fee and charge of $335 for e-filing and title transfer...my toyota dealer charges $150 and dealer fee $499....what a ripoff.. More

Adequate. Nothing great. For the price I paid for the Acura, there should not have been a sales pitch at the end for maintenance packages that ranged from $4000 to $7000. Ridi For the price I paid for the Acura, there should not have been a sales pitch at the end for maintenance packages that ranged from $4000 to $7000. Ridiculous!!!!! Much of the content of those packages should be complimentary. Not all, but at least oil changes. The "Auto Butler" looked like the biggest scam ever! A car wash with wax!!! $4000 ????? Happy to get basic maintenance done locally in my home town and do a wax job myself now and then. Remains to be seen how happy I am with the car but the scam at the end was not very professional. Lily and Jaime did a fine job but I am sure they are schooled by management to push the scam packages. That needs to be fixed. I did not bite. More

regular scheduled service Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in t Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in the Service Department More

Nice people, Bad service Bought a used car amazing price. When car was delivered at night time the detail department did not do their job. Car was delivered with paint on the Bought a used car amazing price. When car was delivered at night time the detail department did not do their job. Car was delivered with paint on the windows, a green G for Gettel. The car had a filthy interior, and tires were almost flat. There was a dent in the roof that was not noticed by myself nor the sales agent when test driving car. The tint on the rear passenger window had been ripped. I was told that the car would be detailed. I was not pleased with the shape of car when delivered. The manager looked at me like it's too late to fix because I had already signed the papers. I would not recommend this place. I will say they were friendly and the price of the car was very affordable, but their detail department might as well not even exist, for the way in which the car had been delivered was less than satisfactory. More