Gettel Acura

Completely changed our current feelings about the dealership This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have be This is the 3rd Acura we have either purchased or leased in the last 4 years. We love the Brand for its performance and value. All purchases have been with Gettel Acura of Sarasota. Through the past years we have always been treated well and fairly by their service department. Our reason for coming in was to get our RDX serviced We wandered over to the new cars to see what was new, But to be completely honest, the sales part of their business has left us disappointed based on promises made, unresolved issues and lack of satisfaction UNTIL our last purchase yesterday. I grant you it is early to make a total judgement of the lease purchase as with any new purchase after only one day, BUT what happened to us yesterday has certainly changed our feelings towards the dealership. The professionalism and courtesy we were shown by your employees who, were new to us, made a distinct impression and changed us yesterday from just servicing our RDX to upgrading to a new RDX. The saleswoman Mary and her sales manager Robert spent the time fully pointing out not only the newer features and technology, but went well beyond showing us how to actually use them with patience and expertise. For the first time we came away not just enamored with the car but understanding how to get the full use of it. Finishing the sale with Jamie was just as satisfying. I want to congratulate Gettel Acura on finding these professionals and making us "satisfied" not just customers. More

Buyer Beware!!!! Bought pre-owned vehicle and was assured it had been thoroughly checked for any maintenance issues. Within just three weeks the vehicle at times would Bought pre-owned vehicle and was assured it had been thoroughly checked for any maintenance issues. Within just three weeks the vehicle at times would just lose power completely as I was driving down the road. At other times the steering wheel would lock up and I couldn't turn the wheel. This was especially scary when i was on interstate with my children. I decided to go to the website and enter my Vin number to check for any recalls and there were several!! So if maintenance was checked how was that missed? I called dealership and first and only thing he said was..."you should have bought the extended warranty." Not are u and your family okay? Then two months later had more repairs needed totaling $650. Six months after purchase had to jump start vehicle and purchase new battery. I have had more issues with this vehicle in just a few months than I have had in my last two vehicles that I owned for 5 years each. Also after I signed all paperwork for vehicle and I went to get in it I noticed long scratch down drivers side door that wasn't there before. They refused to fix it ... "it was my car my problem now." More

LYING SALES MGR..BOGUS DEALER FEE AND FILING, TAG FEES LYING SALES MGR--BEWARE...i was dealing with them for 2 weeks on a car they had for 2 months on the lot..sales mgr called me and said he was sending c LYING SALES MGR--BEWARE...i was dealing with them for 2 weeks on a car they had for 2 months on the lot..sales mgr called me and said he was sending car to the auction and i had about an hour to decide..this was on friday..i passed on the car...monday the car was still there and they raised the price from $16,300 to $21,999...wth ??? a few days later i was notified car no longer available...a few days after that (tonight) i found it at one of their other dealerships..gettel toyota...price now $19,991...the sales girl jennifer was great..to bad the mgr lied and tried to pressure me not to mention their incredible bogus $900 dealer fee and charge of $335 for e-filing and title transfer...my toyota dealer charges $150 and dealer fee $499....what a ripoff.. More

Adequate. Nothing great. For the price I paid for the Acura, there should not have been a sales pitch at the end for maintenance packages that ranged from $4000 to $7000. Ridi For the price I paid for the Acura, there should not have been a sales pitch at the end for maintenance packages that ranged from $4000 to $7000. Ridiculous!!!!! Much of the content of those packages should be complimentary. Not all, but at least oil changes. The "Auto Butler" looked like the biggest scam ever! A car wash with wax!!! $4000 ????? Happy to get basic maintenance done locally in my home town and do a wax job myself now and then. Remains to be seen how happy I am with the car but the scam at the end was not very professional. Lily and Jaime did a fine job but I am sure they are schooled by management to push the scam packages. That needs to be fixed. I did not bite. More

regular scheduled service Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in t Always use Gettel Acura for service on our MDX; we enjoyed another excellent, efficient visit this morning, that was competently handled by Roger in the Service Department More

Nice people, Bad service Bought a used car amazing price. When car was delivered at night time the detail department did not do their job. Car was delivered with paint on the Bought a used car amazing price. When car was delivered at night time the detail department did not do their job. Car was delivered with paint on the windows, a green G for Gettel. The car had a filthy interior, and tires were almost flat. There was a dent in the roof that was not noticed by myself nor the sales agent when test driving car. The tint on the rear passenger window had been ripped. I was told that the car would be detailed. I was not pleased with the shape of car when delivered. The manager looked at me like it's too late to fix because I had already signed the papers. I would not recommend this place. I will say they were friendly and the price of the car was very affordable, but their detail department might as well not even exist, for the way in which the car had been delivered was less than satisfactory. More

Great service and courteous personnel in service and sales This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at This was my first visit to Gettel Acura as I just moved. My visit was prompted by a dead battery. I called and made an appointment for the next day at 10 am. After jump starting my battery, I arrived early at 8:30. I was greeted warmly and was back on the road by 9:30. More

Fast courteous and prompt service. Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance Roger W assessed the problem...proposed solution and delivered repair on time .Hopefully it is a perms not fix.I will be back for regular maintenance in April 2016 before trip North. More

Roger Weber continues his excellent work as a service mgr !! Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently Excellent service on a consistent basis...We have had our current MDX and previous MDX serviced at this dealership since 2002. They have consistently exceeded expectations each and every time... More

Luci is great ! Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an ou Luci Aguilar continues to be an excellent service manager; on-time, helpful and always with that smile. We can always count on her to get us in an out of the service area with a full understanding of what was done to our Acuras. More