Gervais Volkswagen - Service Center

The dealership is small. The waiting room is comfortable. When they couldn't complete the repair they provided a loaner car until they were able to complete the repair The waiting room is comfortable. When they couldn't complete the repair they provided a loaner car until they were able to complete the repair More

Lilianna is knowledgeable, professional, and thorough. It is always a pleasure to work with her when I bring my car in! It is always a pleasure to work with her when I bring my car in! More

It took more than a month to deliver a used car. I was ask to come to showroom multiple time. It doesnot have a spare wheel and tool kit which was missed by me. But I think by default it should have I was ask to come to showroom multiple time. It doesnot have a spare wheel and tool kit which was missed by me. But I think by default it should have a spare wheel. Overall not a good experience. More

The team I worked with for purchasing my Atlas were professional, thorough, and helpful. Will highly recommend Gervais Volkswagen to family and friends for the purchase of their new vehicles. professional, thorough, and helpful. Will highly recommend Gervais Volkswagen to family and friends for the purchase of their new vehicles. More

easy to work with, good updates and great delivery of the car I picked up. car I picked up. More

She couldnt have been more nice or helpful with warranty info and accommodating me coming a day early 🤦🏻‍♀️ info and accommodating me coming a day early 🤦🏻‍♀️ More

Very helpful and quick to get me the vehicle of my choice, and customer service was very good. choice, and customer service was very good. More

Gervais has been a pleasure to deal with, from the time of purchase to service every experience has been fantastic! of purchase to service every experience has been fantastic! More

Very friendly service members at the window - making the process quick and easy for me. process quick and easy for me. More

The only issue I had was that they told me I had to pay for a service that was included in my lease agreement, then I was asked if I have paperwork and it was in my car that was at the shop and then asked for a service that was included in my lease agreement, then I was asked if I have paperwork and it was in my car that was at the shop and then asked who my salesperson was so I described him, he is the one who told me 10,000, 20,000, and 30,000 service to my car was included at no fee to me. It was resolved but I had to sit on hold for quite a while and then was told someone would get back to me and they did about a half hour later. More