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Gervais Volkswagen - Service Center

Lowell , MA

4.6
202 Reviews

202 Reviews of Gervais Volkswagen - Service Center

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September 24, 2024

Work was done quickly and into our complete satisfaction. The only issue I have is that there was no one on one communication everything was done via text or email. More

by shauneh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Nick was fantastic and explained everything that was going on with my car to me More

by kellyannaprile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick sirois
September 20, 2024

Excellent service both on the service and sales side. The service department gets work done quickly and keeps you informed. Buying a car from Gervais couldn’t be easier. Always fair pricing and great c More

by charl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas / service advisor
September 16, 2024

I was treated with respect. The oil change was done timely and efficiently. I received unexpected gifts when I checked out and was escorted to my car. More

by liznewton107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the names of the two service personnel that helped me
September 13, 2024

15 word min, 15 word min, 15 word min, 15 word min, 15 word min, 15 word min More

by Bhpittenger
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A name in the field
September 10, 2024

Amazing service as always. We will tell family and friends about the great service. We will be back there More

by savmelinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

Done when they said it would be! In & out by 9:30 am !!! Good, Good More

by LINKY1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shawn Shea
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Kevin was a great partner in getting to the right decision. They understood what I wanted and tried to meet where I was More

by maa2lparte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Dunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Service was booked online for 20,000 miles found out that is no longer covered so they did the 30,000 mile check up. It was quick and easy More

by misserikasouza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liliana Arboleda
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Great experience. I would defiantly give you my business again. Best experience ever... thank you More

by barter.mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savian Olivero
5.0
This rating includes all reviews, with more weight given to recent reviews.